02-07-2021 04:36 PM
40 12
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  1. hybucket's Avatar
    Not able to update Chrome (and something called Android System WebView) from the Google Play Store. I get a notification, then Tap on the UPDATE thing, and nothing happens. Others work fine...started with this a couple of days ago. Seen a few random posts here and there...happening to anyone else, or just a fluke, maybe, and it will correct itself...? Tried disabling, rebooting, and then re-able, but no difference. Never happened before...
    09-09-2020 04:24 PM
  2. B. Diddy's Avatar
    Try going to Settings>Apps, select Google Play Store, tap Storage, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager -- you probably have to tap Menu>Show System to see it. Now try again.
    09-09-2020 04:52 PM
  3. mustang7757's Avatar
    Also try data and WiFi see which is the issue
    Mike Dee likes this.
    09-09-2020 05:20 PM
  4. hybucket's Avatar
    Also try data and WiFi see which is the issue
    Try Data and WiFi how? Same instructions as B. Diddy gave?
    09-10-2020 08:39 AM
  5. hybucket's Avatar
    Try going to Settings>Apps, select Google Play Store, tap Storage, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager -- you probably have to tap Menu>Show System to see it. Now try again.
    Did all. Only difference is...Android WebView no longer appears in the list to be updated, but Chrome still does, but there is no response when I push the UPDATE. At this point, I"m inclined to wait until there is another CHROME update and see if it works at that point...I did check and it seems that my system is on the current version, which shows as 85.0.4183.81.
    09-10-2020 08:55 AM
  6. mustang7757's Avatar
    Try Data and WiFi how? Same instructions as B. Diddy gave?
    See if its a connection issue, does this only happen on wifi ? Is data ok when trying download them ?
    09-10-2020 09:28 AM
  7. hybucket's Avatar
    See if its a connection issue, does this only happen on wifi ? Is data ok when trying download them ?
    Doubt if it's WiFi or connection related, as all the other apps update properly and with no problems.
    09-10-2020 11:00 AM
  8. mustang7757's Avatar
    Doubt if it's WiFi or connection related, as all the other apps update properly and with no problems.
    Don't be surprised, I've been in threads helping with this exact issue over time , how is it on data ?
    09-10-2020 11:04 AM
  9. 1eyejack's Avatar
    My Samsung S5e tablet did the same thing for the 2nd time. Cleared the cache in recovery menu and rebooted my router and it finally updated.
    mustang7757 likes this.
    09-10-2020 12:41 PM
  10. hybucket's Avatar
    My Samsung S5e tablet did the same thing for the 2nd time. Cleared the cache in recovery menu and rebooted my router and it finally updated.
    Well, not sure what happened here, but I did as 1eyejack recommended, rebooted and both of the items that were asking for UPDATE have disappeared from the Updates Pending list. Maybe they really DIDN'T have any updates. But the problem seems solved, at least for now. Thanks to all for the advice.
    09-10-2020 01:44 PM
  11. 1eyejack's Avatar
    Well, not sure what happened here, but I did as 1eyejack recommended, rebooted and both of the items that were asking for UPDATE have disappeared from the Updates Pending list. Maybe they really DIDN'T have any updates. But the problem seems solved, at least for now. Thanks to all for the advice.
    They should show back up if they are not showing as updated.

    If and when they show up, toggle each, one at a time with the Android Systems app being the first toggle.
    09-10-2020 01:49 PM
  12. hybucket's Avatar
    They should show back up if they are not showing as updated.

    If and when they show up, toggle each, one at a time with the Android Systems app being the first toggle.
    You are correct...they both showed up today, along with 4 or 5 others that needed to be updated. The others all updated correctly, but still no response for Chrome or AndroidWebView. Also, I was not notified of the other needed updates - I found them by going into the Google Play app. I'm getting annoyed, and wondering if I should delete and re-install...
    09-11-2020 03:58 PM
  13. 1eyejack's Avatar
    So Chrome or Android Web View still won't update, right?
    09-11-2020 04:22 PM
  14. hybucket's Avatar
    So Chrome or Android Web View still won't update, right?
    Correct...WebView and Chrome.
    09-11-2020 04:26 PM
  15. 1eyejack's Avatar
    Try clearing the system cache in the Recovery menu, reboot and then go to the Playstore to see if Chrome and Android Web View are there with updates. If they are do not press update all. Update them one at a time with Android Web View first. Update Chrome next.
    09-11-2020 04:30 PM
  16. hybucket's Avatar
    Try clearing the system cache in the Recovery menu, reboot and then go to the Playstore to see if Chrome and Android Web View are there with updates. If they are do not press update all. Update them one at a time with Android Web View first. Update Chrome next.
    Did that yesterday...they disappeared from the UPDATE list, but returned today and still would not update.
    09-11-2020 05:07 PM
  17. 757Dave's Avatar
    I'm having the same issue. Been this way for almost 2 weeks. Have tried everything suggested here and still not able to update these 2 apps. Everything else updates correctly.

    Also, apps not updating automatically even though that is the selection. I do get a notification that there are x number of apps that are ready to update.
    09-11-2020 09:19 PM
  18. hybucket's Avatar

    I'm having the same issue. Been this way for almost 2 weeks. Have tried everything suggested here and still not able to update these 2 apps. Everything else updates correctly.

    Also, apps not updating automatically even though that is the selection. I do get a notification that there are x number of apps that are ready to update.
    No offense to any of the fine plausible suggestions here, but I have tried several other suggestions from other forums (this seems to be a running problem, with several variances), and nothing seems to work. I've spent a lot of time the past couple of days on this - this, with a large Neflix queue just waiting for me.
    My apps are also not updating automatically, and I no longer seem to be getting the notifications of awaiting updates. Obviously, a Google bug, as the two apps apparently dependent on each other. Many, many similar postings on the Google Chrome and WebView app reviews on Google play, and nothing but standard generic replies from Google. So, I'm wondering, will this fix itself? If not, what's left to do. other than perhaps doing a factory reset, which I really don't want to do, as everything else seems to be working fine...?
    09-11-2020 09:56 PM
  19. B. Diddy's Avatar
    Have you all tried updating in Safe Mode as well, or does it not allow you to update apps in Safe Mode? (I've never tried that myself.)

    What if you uninstall all updates to Chrome and Android System Webview first, then try to update?

    Another thing to try is to remove your Google account from the phone, then add it back.
    mustang7757 likes this.
    09-11-2020 10:37 PM
  20. hybucket's Avatar
    Have you all tried updating in Safe Mode as well, or does it not allow you to update apps in Safe Mode? (I've never tried that myself.)

    What if you uninstall all updates to Chrome and Android System Webview first, then try to update?

    Another thing to try is to remove your Google account from the phone, then add it back.
    According to Samsung, Safe Mode disables all apps installed from Google Play, so that wouldn't work.
    I don't know about all phones, but mine will not allow updates to be removed from WebView, nor can you remove it. You can disable and force stop, but that's about it.
    You can uninstall updates to Chrome, but, in that case, wouldn't it be the same as uninstalling and then re-installing it? Actually, I would be concerned that, in either of those two scenarios, would I even be able to re-install it...?
    Removing my Google account and adding it back would be a fantastic amount of work, I would think, having to re-enter all my Google info.
    09-12-2020 09:35 AM
  21. hybucket's Avatar
    After an hour or two playing around with this problem, I decided I'd had enough and went out to lunch. I was at a place with no WiFi service...I got a call. When it ended, I tried clicking on WebView update. NOthing. Then I tried Chrome and...voila! It connected. And it updated (tho slowly, as the mobile service was incredibly slow). When it finished, I tried WebView again, and it worked. So now they are both updated. I could swear that I tried it at home without WiFi turned on, but maybe I didn't. Anyway, I don't know if that's the solution or not, but you might want to try it updating through your carrier instead of WiFi. I doubt that Google will ever be a source to determine just what the problem really is.
    09-12-2020 02:29 PM
  22. mustang7757's Avatar
    After an hour or two playing around with this problem, I decided I'd had enough and went out to lunch. I was at a place with no WiFi service...I got a call. When it ended, I tried clicking on WebView update. NOthing. Then I tried Chrome and...voila! It connected. And it updated (tho slowly, as the mobile service was incredibly slow). When it finished, I tried WebView again, and it worked. So now they are both updated. I could swear that I tried it at home without WiFi turned on, but maybe I didn't. Anyway, I don't know if that's the solution or not, but you might want to try it updating through your carrier instead of WiFi. I doubt that Google will ever be a source to determine just what the problem really is.
    Another to do is reset your network , this resets wifi and data and helps in these types of situation. It's in settings>general mangement>reset>reset network
    09-12-2020 03:14 PM
  23. hybucket's Avatar
    Another to do is reset your network , this resets wifi and data and helps in these types of situation. It's in settings>general mangement>reset>reset network
    I did not reset my network settings, but I did reboot the wifi modem. I also tried updating on at least two other wifi connections and that didn't make a difference. I pretty much think that, since certain things seem to work for some and not (other postings on other forums), there may never be a "fix" for this. I will have to see what happens the next time Chrome has an update available.
    09-12-2020 04:54 PM
  24. 1eyejack's Avatar
    It has happened to me before. Gotta be a bug of some kind...
    09-12-2020 04:55 PM
  25. mustang7757's Avatar
    I did not reset my network settings, but I did reboot the wifi modem. I also tried updating on at least two other wifi connections and that didn't make a difference. I pretty much think that, since certain things seem to work for some and not (other postings on other forums), there may never be a "fix" for this. I will have to see what happens the next time Chrome has an update available.
    This issue been around since Android 9 that I can remember, it could be a recent update to a Google app, network, just clearing data, cache, force stop some of them, router issue but gets resolved. I haven't seen someone stuck with issue forever and it's not just Samsung, LG, Google phones run into this.
    09-12-2020 06:59 PM
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