1. dllrogers55's Avatar
    When I plug my hard drive into laptop to backup the gallery, many of the folders/albums I created do not appear. I have 50 plus for easy access. 11 of them didn't show up at all and only 13 of them show up in the DCIM section including the Camera and Screenshots. I don't recall this happening before. My only thought is making a new folder/album for all those missing and moving the photos to them. If that doesn't work, moving them into one that IS showing up.

    Anyone else have this problem? Any other ideas or suggestions? I have Google and Amazon backup currently but want to get ALL folders/albums to copy from my phone to laptop and hard drive by USB. Sure wish Samsung wasn't getting rid of the cloud storage! I tested OneDrive but it doesn't copy over the albums. Just an endless scrolling of all photos and not what I want.
    09-29-2020 03:19 PM
  2. SpookDroid's Avatar
    Albums ≠ Folders. Unless you created an actual folder through the My Files app (or a suitable File Manager) and 'physically' moved the media files into them, the Gallery is just adding a tag to categorize them, but they are still in the same folder in your storage (which is what a computer sees, NOT the Gallery organization).

    Same thing with Cloud Backup apps; they see the actual folder structure in your storage, not the Gallery's sorting/tagging for folders/categories.
    B. Diddy likes this.
    09-29-2020 04:12 PM

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