10-31-2020 11:13 PM
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  1. Joe K Blow's Avatar
    I bought a Samsung Galaxy S10 in early August and used Smart Switch to upgrade things from my S7 to my S10.

    On my S7, I can see all of my folders on our company imap email server - and there are hundreds of them - but I've only been able to see about 10 on my S10.

    I decided to get serious about resolving this problem so, yesterday, installed the BlueMail email system and, in there, could see all of my imap folders.

    I then removed my email account from the native samsung email app and then created it again and only the same ~10 folders showed up.

    I just went onto Samsung support and chatted with somebody who then had a look at my phone under remote control. This person tried to tell me that I needed to create all of my folders individually on my S10 using the samsung email.

    This was ridiculous and I tried to show this person how I didn't need to do this with BlueMail but they they said I needed to contact BlueMail support.

    They also said I should take my phone to a Samsung service center.

    Does anybody know how to fix this problem>
    10-10-2020 11:14 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! You've probably done this already, but have you checked to make sure your IMAP server settings are completely correct?

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    10-10-2020 11:16 PM
  3. mustang7757's Avatar
    One thing you shouldn't do is transfer older android back up to a newer phone , it just creates issues.
    10-10-2020 11:47 PM
  4. Joe K Blow's Avatar
    Thanks B Diddy. I double checked and my imap server settings are consistent between my S7 native email, S10 native email and S10 BlueMail. Usually, if they aren't correct, you can't even send and receive emails and I haven't been having any problem with that in S10 native email but, unlike with my S7 native email and S10 BlueMail, can't see all of my imap folders.

    I removed my account again in my S10 native email and will try re-installing it again tomorrow. I'm not sure that makes any sense but who knows.

    I would seriously consider just now using BlueMail and dumping the S10 native email but when I tried attaching pictures to outgoing BlueMail emails, the picture quality on the receiving end of these emails wasn't nearly as good as when they are sent from the S10 native email.
    10-11-2020 12:46 AM
  5. B. Diddy's Avatar
    In the email app's Sync Settings, under Email Folders to Sync, what do you see? http://www.samsung.com/ie/support/mo...ung-email-app/
    10-11-2020 01:18 AM
  6. Joe K Blow's Avatar
    Sync emails: on
    Set sync schedule: Auto (when received)
    Email sync period: All time
    Limit retrieval size: No limit
    10-11-2020 01:54 AM
  7. B. Diddy's Avatar
    Hmm, so there's no option for Email Folders to Sync?
    10-11-2020 01:57 AM
  8. Joe K Blow's Avatar
    Email folders to sync:
    Inbox: on
    Other folders: not on

    It says here though: Emails will appear in your inbox as soon as they're received. Other folders will be synced every 15 minutes.

    This is how it is set on both my S7 and my S10.

    On my S7 though, I see the hundreds of folders and sub-folders with "not on" beside them while on my S10, I only see the ~10 folders.
    10-11-2020 01:59 AM
  9. B. Diddy's Avatar
    Does anything different happen if you turn on the toggle for Other Folders? There's always a possibility that they modified something in the Samsung Email app for this current phone, compared to an older phone's version.
    10-11-2020 02:02 AM
  10. Joe K Blow's Avatar
    I'm not sure what happens differently when I toggle on any one of the other folders but, like I said, there are only ~10 of these on the S10 but hundreds of them on the S7 so I'd be wanting to toggle on hundreds of them on the S10 if they were actually showing.

    There doesn't seem to be an option to toggle them all on so you'd have to go through hundreds of them and toggle them all on individually.

    I should maybe mention that the ~10 folders that do show up on my S10 aren't ones that I currently use very much. I have no idea why it decided to only show those 10 and not the rest.
    10-11-2020 02:19 AM
  11. Joe K Blow's Avatar
    I'll also mention that one of my partners uses an S7 and the other an S8 and they aren't having this same problem.
    10-11-2020 02:20 AM
  12. B. Diddy's Avatar
    There doesn't seem to be an option to toggle them all on so you'd have to go through hundreds of them and toggle them all on individually.
    Oh, I thought it was just a single "Other Folders" toggle.

    Ok, let's try this from a different angle. Try clearing the app cache for the Email app in Settings>Apps. If that doesn't help, then also try wiping the system cache partition: https://www.t-mobile.com/support/dev...ung-galaxy-s10
    10-11-2020 03:35 AM
  13. mustang7757's Avatar
    [Moved this to s10 Forum for specific traffic]
    10-11-2020 09:48 AM
  14. Kizzy Catwoman's Avatar
    If you want to use a third party email I would recommend using Spark. It is free and easy to use. I think you will have less issues than with Bluemail.
    10-11-2020 10:22 AM
  15. Joe K Blow's Avatar
    That was a good idea to clear the email app cache but it didn't fix my problem. I mentioned that I had removed my email account from the S10 native email last night and, before I added it back, I did what you suggested. It seemed odd to me that I could go in there and do that without my account added back but I suppose the "app" is separate from any "accounts" within.

    When it didn't change anything, I tried clearing the cache again after I had added back my account but nothing changed.
    10-11-2020 04:16 PM
  16. Joe K Blow's Avatar
    I mentioned before that there were ~10 folders out of the hundreds in my account showing up. These were folders called: Inbox, Drafts, Sent, postponed-msgs which all seem to be required folders in our imap system. There were also 9 other folders which I'm going to refer to as folder1-folder9 and these just seemed, from my point of view, to be a random handful of the hundreds of folders and sub-folders that I have.

    So, using the Linux email client Alpine that we use at our office, I created a new folder called "00s10" and then created new folders under there with the same names as the folder1-folder9 folders and I copied all emails from the older folders to these new ones and deleted the old folders.

    I was doing this because I was thinking of trying to "clear data" for the S10 native email app now that "clear cache" hadn't worked.

    What I wasn't expecting though is that, after having done this, the 00s10 folder was now showing up in my folder list on the S10 and all of the sub-folders folder1-folder9 were showing up under their with the associated emails in same.

    That kind of threw a wrench into my works as far as trying to "clear data" as I don't want to clear the contents of whatever folders my S10 happens to see.

    I found it interesting though because, aside from simply not showing hundreds of my folders, my S10 email seems to be seeing any new folders or sub-folders I create through Alpine.
    10-11-2020 04:28 PM
  17. B. Diddy's Avatar
    Scratching my head here -- it sounds like it's something to do with how Samsung coded their Email app. The Email app is fully up to date, either in the Play Store or the Galaxy Apps Store, right?
    10-11-2020 04:35 PM
  18. Joe K Blow's Avatar
    I left out one thing with my summary of the folders that were showing on my S10 - note, whenever I just refer to it this way, I am meaning in my "S1 native email app" so as not to get it confused with BlueMail on my S10.

    What I left out is that there was another folder showing up called "f". Many years back, I used this as a main folder for storing emails with family members and there are many sub-folders under that main folder "f".

    Yet, on my S10, there was only a main folder "f" but no sub-folders showing.

    I'd come to realize over time that "f" wasn't a very good name for this main folder so, using Alpine under Liinux, I just renamed it to "fam" instead.

    After I did that, "fam" was now showing up on my S10 but it now is showing all of the sub-folders under there.

    Sorry, I know I am digressing but it seems like, in many ways, my S10 email is working well in terms of quickly seeing changes that I am making to my email folders (adding new ones and renaming this one) so I am more determined to figure out what the problem is.

    I think I am going to ask our tech guy to do some analysis of my email folders on our imap server to see if there are any broken links or anything that might be causing the problem.

    Causing a problem with the S10 native email app only though as BlueMail seems OK and is also picking up these changes. I should point out that BlueMail now sees the fam folder and all of it's sub-folders but, previously, it has seen the "f" folder and all of it's sub-folders.
    10-11-2020 04:39 PM
  19. Joe K Blow's Avatar
    > I found it interesting though because, aside from simply [now] showing hundreds of my folders, my S10 email seems to be seeing any new folders
    > or sub-folders I create through Alpine.

    Meant "not" showing ....
    10-11-2020 04:43 PM
  20. Joe K Blow's Avatar
    Yes, it has the latest version installed.
    10-11-2020 04:51 PM
  21. mustang7757's Avatar
    Maybe network issue ? Try resetting your network in setting >general management>reset >reset network .
    10-11-2020 04:53 PM
  22. Adam Frix's Avatar
    the focus here seems to be on "what am I doing wrong" or "what is wrong with my email client". May I suggest that this is simply a bad interaction between the Samsung email client and your work email server? They simply don't get along?

    I had the reverse situation. Years ago I started using K9 because in the Galaxy S3 days, the Samsung email client did NOT work with my home email provider. I stuck with K9 across other Android phones, then I got back into the Samsung world with the S9+. I discovered that Sammy's email client had evolved and now worked with my email provider (same one, I never changed--and they haven't changed a thing on their side).

    The answer is, just because it worked for you on the S7 doesn't mean it works for you on the S10. Accept that, and move along. Use a different email client.
    10-11-2020 05:00 PM
  23. Rukbat's Avatar
    Changing things in an email server, using an app, doesn't actually change things in the server, it only changes them in the app. Use the webmail page that the company should be maintaining - or ask the company email administrator to straighten out the server for you. (It can be a mess when the server isn't configured the way it's telling the client it's configured, and you do things that should never be done in the client just for that reason. The admin can go in there and rename, delete, anything you need - you can't.) And if there's no webmail page, ask the admin to put one up.

    In the future, don't add, delete, rename, etc., folders in the client, use the webmail page. (And if you do, you might have to delete the email server from the client, then add it again, so that they synchronize. Again, this depends on how the server is set up. [IMAP was supposed to fix all that, but as long as admins are able to mess with the settings in the servers, it won't be fixed.])
    Laura Knotek likes this.
    10-11-2020 05:14 PM
  24. Joe K Blow's Avatar
    Thanks for that input Rukbat but I've been creating new folders and renaming folders under Alpine for many years now and our email server guy has never said I shouldn't and it hasn't been causing problems with either my Thunderbird email client that I run under Windows nor my Samsung email client that I've run under a number of Samsung Galaxy phones from an S3 and up from there.

    Hence, I believe that the problem lies with the Samsung S10 email system and not with my behaviour here. I think I would just change to a different phone before I would start changing my behaviour here that hasn't been a problem in the past.

    I actually don't think it is a problem now either. The changes I made today using Alpine actually "took" under both my S10 native email and my S10 BlueMail and also under Thunderbird (although I needed to subscribe the new folders on same).

    So, just because my S10 native email - unlike my S7 native email nor my S10 BlueMail - won't see all of my folders doesn't seem like a reason for me to change my behaviour. Instead I will keep working further on resolving the real problem here.
    10-11-2020 05:36 PM
  25. Joe K Blow's Avatar
    Thanks for that input Adam. I actually never thought I was doing anything wrong but I do think there is something wrong with the Samsung S10 native email program.

    I kind of told a white lie to Rukbat as I have had weird problems at time over the years of using an S3, S4, S6 and S7 before my S10.

    For example, I did have the same problem I am presently having with my S6 and, although I knew it was a dumb idea, Samsung actually replaced the phone with a new one which, of course, didn't fix the problem. So I traded it in for an S7 and the problem then didn't exist on same.

    So, I kind of see your point about accepting that the S10 native mail program has a problem and just give up on it. Yet, I think I'll try a bit more.
    10-11-2020 05:47 PM
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