1. Dlreeb76's Avatar
    When I started my new job I had to set up a work email and when I use the account on my phone it won't allow me to access pictures or files that are already saved on my phone.This only happens if I use my work Gmail account my personal account has no issue. I spoke with Verizon, Samsung, and Google and no one seems to be able to help me. I attached an image of the lock that is on the bottom right corner of my screen when I'm using work profile
    Attached Thumbnails gmail issue-15031.jpg  
    10-12-2020 08:51 PM
  2. mustang7757's Avatar
    Hi, welcome to AC!

    You have to enter a password on the work email?
    10-12-2020 09:17 PM
  3. Dlreeb76's Avatar
    Yes. But only having this problem with my phone when I access email through laptop I have no problems
    10-12-2020 09:20 PM
  4. mustang7757's Avatar
    Let me see if @B. Diddy can help
    That is strange computer don't ask but phone it does
    10-12-2020 09:22 PM
  5. mustang7757's Avatar
    Your going through samsung email all to access gmail it its own app?
    10-12-2020 09:24 PM
  6. Dlreeb76's Avatar
    No it's though gmail. When I open Gmail I have to switch to work profile.
    Attached Thumbnails gmail issue-15033.jpg  
    10-12-2020 09:40 PM
  7. mustang7757's Avatar
    Ok let me see what B. Diddy says I only use for personal .
    10-12-2020 09:44 PM
  8. B. Diddy's Avatar
    I'm guessing it's a work profile restriction. Your work's security policy might prevent Gmail from attaching files. Did you ask your work IT about this?
    J Dubbs likes this.
    10-12-2020 10:09 PM
  9. Adam Frix's Avatar
    You do know that your employer has put on your phone software that allows them to wipe it, right?
    10-13-2020 06:07 AM
  10. B. Diddy's Avatar
    Yeah, I refuse to let my workplace touch my personal phone.
    10-13-2020 11:52 AM

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