1. Zezera's Avatar
    I'm switching from a Galaxy S7 to a Galaxy S10 Plus. I've backuped everything from the S7 using the Samsung Smart Switch. But when I restore that backup to the new S10 Plus, even receiving the message that everything went good, there is no single app at all that was restored from the backup.

    I appreciate any help, thanks in advance!
    02-01-2021 12:01 PM
  2. mustang7757's Avatar
    Hi, welcome to AC!
    Was this smart switch on pc ?
    02-01-2021 12:38 PM
  3. Zezera's Avatar
    Thanks for the welcome!

    Yes, it's the PC last version, installed yesterday.
    02-01-2021 12:50 PM
  4. mustang7757's Avatar
    Can try restore apps again just highlight them only and see what happens
    02-01-2021 12:52 PM
  5. Zezera's Avatar
    I did the way you instructed and it worked! Thank you very much for your kindness!
    mustang7757 likes this.
    02-01-2021 02:07 PM
  6. mustang7757's Avatar
    I did the way you instructed and it worked! Thank you very much for your kindness!
    Your welcome!
    02-01-2021 02:07 PM
  7. tivoboy's Avatar
    I’ve been trying to do the same thing, but direct and wireless. From a note 10+ to S21+… smart switch THINKS it’s done the all transfer, but only about 1/4 of the apps come over, no Home Screen setups, actually no home screens at all, and of course no passwords or app settings come over at all. Any thoughts?
    02-10-2021 02:16 PM
  8. mustang7757's Avatar
    I’ve been trying to do the same thing, but direct and wireless. From a note 10+ to S21+… smart switch THINKS it’s done the all transfer, but only about 1/4 of the apps come over, no Home Screen setups, actually no home screens at all, and of course no passwords or app settings come over at all. Any thoughts?
    Hi, through PC Smart switch?
    02-11-2021 12:28 AM
  9. tivoboy's Avatar
    Thanks. I ended up trying it a third time but with a USB C cable connection.. same things popped up to copy, all were checked and everything came across except Home Screen backgrounds. So, after having tried it wirelessly three times prior, using a direct cable connection seems to have allowed it to work properly.
    mustang7757 likes this.
    02-11-2021 08:35 AM
  10. mustang7757's Avatar
    Thanks. I ended up trying it a third time but with a USB C cable connection.. same things popped up to copy, all were checked and everything came across except Home Screen backgrounds. So, after having tried it wirelessly three times prior, using a direct cable connection seems to have allowed it to work properly.
    Ok great !

    Try making backup now with smart switch on pc , you can restore back up anytime not just when you first get a phone to transfer or factory reset.
    02-11-2021 08:49 AM

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