07-03-2022 04:54 AM
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  1. Android Central Question's Avatar
    Android Central Question
    I have already turned on the live caption in Galaxy S10+. I can view the caption box in video, but the caption box doesn't show up when phone call. Why?

    It's android 11, One UI 3.1
    07-02-2022 10:21 PM
  2. Laura Knotek's Avatar
    Laura Knotek
    Moderator Captain
    You may want to first update your software. The S10+ should be running Android 12/ OneUI 4.1.

    See if the update helps and register as a member and let us know. https://forums.androidcentral.com/sh...=1#post3754645
    mustang7757 and J Dubbs like this.
    07-02-2022 11:51 PM
  3. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    You turn it on in accessibility menu under hearing enhancement?Gakaxy S10+ Live caption for phone call doesn't work-screenshot_20220703-002142_accessibility.jpg
    Laura Knotek likes this.
    07-03-2022 12:22 AM
  4. tung62's Avatar
    tung62
    Originally Posted by mustang7757
    You turn it on in accessibility menu under hearing enhancement?Click image for larger version.  Name: Screenshot_20220703-002142_Accessibility.jpg  Views: 7  Size: 24.9 KB  ID: 346209
    Yes, already turned on it
    07-03-2022 01:18 AM
  5. tung62's Avatar
    tung62
    Oh... samsung does provide these updates for S10+. Trying to update and see if it works.
    07-03-2022 01:20 AM
  7. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Originally Posted by tung62
    Yes, already turned on it
    Welcome to AC!
    Can go to settings>apps go down the list to live transcribe and tap that>storage clear its data and force stop it and see if ok otherwise in same settings instead of storage clear upper right corner tap 3 dots and uninstall the update see if it works Gakaxy S10+ Live caption for phone call doesn't work-screenshot_20220703-014233_settings.jpg
    07-03-2022 01:44 AM
  8. tung62's Avatar
    tung62
    I have upgraded to android 12 and One UI 4.1. But still can't show the caption box when hearing phone call.
    Attached Thumbnails Gakaxy S10+ Live caption for phone call doesn't work-screenshot_20220703-094916_android-system-intelligence.jpg   Gakaxy S10+ Live caption for phone call doesn't work-screenshot_20220703-094948_call.jpg  
    07-03-2022 04:54 AM
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