03-27-2019 12:48 PM
27 12
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  1. Chitown28's Avatar
    I have a t-mobile Samsung Galaxy s10 plus and when im on a call on speaker phone and the person talks there is fuzziness in the speaker is this normal cause im not liking it? but when im not on speakerphone it sounds fine and also the speaker itself sounds fine when im playing music or any other sounds. Should i exchange mine?

    Update: i noticed when im on speakerphone with the volume all the way down i dont hear any fuzziness when the person speaks and i started turning up the volume slowly and as i got near the highest volume it started doing it so it must be the speaker itself but when watching videos and music with volume turned all the way up the speaker sounds fine.
    03-09-2019 05:53 PM
  2. tcdude's Avatar
    I got the same thing but I only tested it twice I'm going to need to try it more often to see if there is an issue
    03-09-2019 08:15 PM
  3. Chitown28's Avatar
    I spoke to a tmobile tech about it today and he told me to contact samsung and see if they know about this issue and he also told me updates they send can sometimes resolve issues like that but the phone just came out so maybe in time it will get better.
    03-09-2019 08:27 PM
  4. tcdude's Avatar
    I just tested it again since posting my other message it seems better than last time but still not what I had on my S8 plus yet, but I'll give it a bit of time
    03-09-2019 08:51 PM
  5. Chitown28's Avatar
    Hmmmm
    03-10-2019 02:26 PM
  6. mustang7757's Avatar
    I have the tmobile s10+ haven't noticed that problem, but the earpiece is the clearest ,loudest I've experienced on a phone
    03-10-2019 02:29 PM
  7. WizeGuyDezignz's Avatar
    Just made a call via speakerphone on my AT&T regular S10 and didn't have that issue at all. It was clear.
    03-10-2019 03:04 PM
  8. Chitown28's Avatar
    i dunno what is the problem then but it sucks if i have to send my phone back cause i like it so much!
    03-10-2019 03:46 PM
  9. Mike Dee's Avatar
    spoke to samsung tech they gave me steps to put my phone in safe mode and then try making a call on speakerphone to see if it makes a difference cause it may be a app causing the issue which i dont see how.

    1. Press and hold the Power key until the Power menu is displayed.

    2. Touch and hold Power off until the Safe mode icon is displayed.

    3. Touch Safe mode to start your phone in Safe mode.

    4. If you have a security feature set up on the phone, you'll be required to enter your credentials once the phone reboots.

    5. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.

    Use the phone normally and see if the issue has been resolved. If the phone is operating normally, a recently installed app was most likely causing the issue.
    I'm not saying it's the issue but you'd be surprised at the conflicts that some apps can cause.
    03-10-2019 06:45 PM
  10. Chitown28's Avatar
    I did those steps and it didnt resolve the speakerphone issue.
    03-10-2019 06:47 PM
  11. Mike Dee's Avatar
    I did those steps and it didnt resolve the speakerphone issue.
    The only other thing to try which is a hassle is a factory reset. It won't fix it if it's a hardware issue.
    03-10-2019 06:51 PM
  12. mustang7757's Avatar
    spoke to samsung tech they gave me steps to put my phone in safe mode and then try making a call on speakerphone to see if it makes a difference cause it may be a app causing the issue which i dont see how.

    1. Press and hold the Power key until the Power menu is displayed.

    2. Touch and hold Power off until the Safe mode icon is displayed.

    3. Touch Safe mode to start your phone in Safe mode.

    4. If you have a security feature set up on the phone, you'll be required to enter your credentials once the phone reboots.

    5. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.

    Use the phone normally and see if the issue has been resolved. If the phone is operating normally, a recently installed app was most likely causing the issue.
    Did you try safe mode? What happened?
    03-10-2019 06:58 PM
  13. Mike Dee's Avatar
    Did you try safe mode? What happened?
    They said they tried the steps for safe mode and problem persists.
    03-10-2019 09:02 PM
  14. mustang7757's Avatar
    They said they tried the steps for safe mode and problem persists.
    My bad , thought just outlined how to do it ...

    Edit: probably needs a replacement
    03-10-2019 11:16 PM
  15. Chitown28's Avatar
    Noticed the same fuzziness on my friend is note 8 and s9 plus so must be the network causing this and not the phone.
    03-11-2019 12:17 AM
  16. Mike Dee's Avatar
    Noticed the same fuzziness on my friend is note 8 and s9 plus so must be the network causing this and not the phone.
    All the same carrier? If you have wifi calling, try that too.
    03-11-2019 12:51 AM
  17. Chitown28's Avatar
    All the same carrier? If you have wifi calling, try that too.
    Yes all T-Mobile
    03-11-2019 12:58 AM
  18. Chitown28's Avatar
    Update: i noticed when im on speakerphone with the volume all the way down i dont hear any fuzziness when the person speaks and i started turning up the volume slowly and as i got near the highest volume it started doing it so it must be the speaker itself but when watching videos and music with volume turned all the way up the speaker sounds fine.
    03-12-2019 02:39 PM
  19. tcdude's Avatar
    Update: i noticed when im on speakerphone with the volume all the way down i dont hear any fuzziness when the person speaks and i started turning up the volume slowly and as i got near the highest volume it started doing it so it must be the speaker itself but when watching videos and music with volume turned all the way up the speaker sounds fine.
    I noticed the same thing mind you I always felt like even my other Samsung phones as well never had great speaker phone quality
    03-12-2019 05:12 PM
  20. Chitown28's Avatar
    Wonder if we should exchange it or keep it in hopes a software update will resolve the issue?
    03-14-2019 01:42 PM
  21. Chitown28's Avatar
    I tried wifi calling and the speakerphone still sounds the same so must be tmobile service or the speaker having a issue.
    03-14-2019 01:44 PM
  22. racedog's Avatar
    I use my S10 plus on the TMO network and 90 percent of my calls are done via speakerphone. I'm not having any issue so I doubt it's a network problem.
    03-14-2019 02:39 PM
  23. Chitown28's Avatar
    Have you put your ear close to the speakerphone while on a call? Is the speakerphone volume turned all the way up? You can hear some distortion when the person is talking.
    03-14-2019 02:42 PM
  24. racedog's Avatar
    I don't put my ear to the speaker because that would defeat the point of putting it on speakerphone. I also don't turn the volume all the way up because that would be crazy loud. At less than half volume the sound is plenty loud.
    03-14-2019 02:46 PM
  25. Chitown28's Avatar
    Then how your gonna know if your speaker is doing what mine is doing then? Just try it and get back. Like i mentioned before this is only happening when the volume is close to max or max on speakerphone it does not happen when the volume is low.
    03-14-2019 03:00 PM
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