1. paigeey's Avatar
    So I'm having a hard time returning my Note 9 in store. Some 'tax calculation error', I've got TForce working on a ticket to fix this. Anyone else having this problem?
    JHBThree likes this.
    03-10-2019 10:07 AM
  2. spridell's Avatar
    I am returning mine this week. Let us know what happens
    03-10-2019 10:32 AM
  3. JHBThree's Avatar
    So I'm having a hard time returning my Note 9 in store. Some 'tax calculation error', I've got TForce working on a ticket to fix this. Anyone else having this problem?
    Nope. Returned my note 9 yesterday without issue. I hope they fix it for you
    03-10-2019 10:58 AM
  4. Maknora's Avatar
    How do you return the s10 on jod? I might go back to my S9.
    03-10-2019 11:10 AM
  5. JHBThree's Avatar
    How do you return the s10 on jod? I might go back to my S9.
    Did you jump from the S9? If you did, you can't go back. Once the upgrade is processed, the only option is to return the new phone, turn the old phone in, and start a new lease. (as soon as your 'jump' is completed, the old lease is complete and there is no way to reactivate it)
    03-10-2019 11:49 AM
  6. paigeey's Avatar
    TForce said they'd reach out Wednesday and keep an eye on my account so I don't get billed for the Note 9 still.
    1raygin likes this.
    03-10-2019 12:08 PM
  7. Maknora's Avatar
    Did you jump from the S9? If you did, you can't go back. Once the upgrade is processed, the only option is to return the new phone, turn the old phone in, and start a new lease. (as soon as your 'jump' is completed, the old lease is complete and there is no way to reactivate it)
    I see. Thanks. That fps on the S9 was a dream
    teristark likes this.
    03-10-2019 12:11 PM
  8. arunma's Avatar
    Huh, that's weird. I've turned in lots of phones on JOD and never had a tax calculation issue. In fact I just returned my Note 9 yesterday. Are you doing this in a physical store?
    03-10-2019 03:24 PM
  9. felloffthetruck's Avatar
    Huh, that's weird. I've turned in lots of phones on JOD and never had a tax calculation issue. In fact I just returned my Note 9 yesterday. Are you doing this in a physical store?
    How's that charger working out? Worth the $99.99 ?
    03-10-2019 03:37 PM
  10. paigeey's Avatar
    Yes, two different stores. Same issue
    03-10-2019 04:36 PM
  11. m3lover1's Avatar
    How do you return the s10 on jod? I might go back to my S9.
    You can't return it and go back to old phone. If you return, you'd have to pay $50 restocking fee and then your lease will be completed and jod will be removed from your account. If you want to keep jod then you'd need to jump to another phone
    03-10-2019 04:42 PM
  12. JHBThree's Avatar
    You can't return it and go back to old phone. If you return, you'd have to pay $50 restocking fee and then your lease will be completed and jod will be removed from your account. If you want to keep jod then you'd need to jump to another phone
    You can always re-add it. As long as its been active on your account at some point, all you have to do is call or chat customer service and they can start a new lease.
    03-10-2019 05:45 PM
  13. paigeey's Avatar
    Return finally went through!
    03-14-2019 11:16 AM
  14. lyingfromyou's Avatar
    Return finally went through!
    What was the issue after all??
    03-14-2019 04:56 PM
  15. paigeey's Avatar
    Tax calculation error
    03-15-2019 08:14 PM

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