1. Beth Hahn's Avatar
    So this phone is driving me nuts, I too have the whole fps issue but I've also noticed another issue, my phone will only sometimes wake up if I pull it away from my face. Like if I go to end a phone call and pull the phone away to end the call the screen remains black. Then I gotta scramble to try to wake it up just to hang up a phone call :/ I have a uag plyo case and a Whitestone dome protector on the phone. Anyone else have problems like that? Is there a way to possibly fix it or should I do a factory reset? Or should I just say screw it and have best buy give me another phone?
    03-13-2019 09:54 PM
  2. Tim1954's Avatar
    Dial *#0*# to get into service mode and check the hardware there. That will tell you if it's software or hardware problem.
    You can set them up to end calls with power button...
    03-13-2019 10:24 PM
  3. Beth Hahn's Avatar
    Wish I could but I think Verizon locks those down :/
    03-13-2019 10:40 PM
  4. VW Maverick's Avatar
    Already a couple of threads on this but you are correct.

    https://r.tapatalk.com/shareLink?url...0&share_type=t

    https://r.tapatalk.com/shareLink?url...0&share_type=t

    Mav.
    03-13-2019 10:48 PM
  5. Beth Hahn's Avatar
    Yeah I'm having the exact opposite problem as my screen won't wake up. Idk I might just exchange it while I still can.
    03-14-2019 10:04 AM
  6. goji26's Avatar
    I'm having the same issue. It seems to be widespread at this point. Maybe screen protector related?
    03-14-2019 10:06 AM
  7. Beth Hahn's Avatar
    I exchanged mine bc I didn't want to chance it later on. So far this one seems to be doing much better
    03-19-2019 11:38 PM

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