03-19-2019 04:16 PM
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  1. makaroni's Avatar
    I've had every flagship Samsung since the S3 and have never had these many problems even at launch time. I am returning my S10+ because I'm not happy with the service. I'm on Sprint and although I may be in some places and have a 4G signal, my phone will state that I'm offline if I use the internet. Places my S9+ worked fine, this phone doesn't work. I've even had an "x" where the service bars are and I am unable to do anything on my phone. I can't operate like this. There isn't enough new features on this phone that would make me keep it with all these problems as opposed to just going back to my S9+. I don't care about the restocking fee, that's light compared to having a $1,000 phone that isn't even working right. Not pleased with the S10+ on Sprint.
    Super Spartan likes this.
    03-17-2019 02:33 PM
  2. Mr Segundus's Avatar
    Best Buy has gotten anti customer service over the years. I won't buy from them anymore. They treat customers like cattle, they don't smile, they love getting out of dealing with you by regurgitating their policies as though every situation is the same, and they no longer offer that personal touch. I watched several employees literally walk right past me when I was interested in sound system.
    I don't buy from them anymore either, not after they banned me for returning a device AND paying the restocking fee. I mean, why even charge the restocking fee if you're just going to ban a customer from returning anyways? It's ridiculous. No wonder the company is dying. Good riddance.
    03-17-2019 02:44 PM
  3. Mr Segundus's Avatar
    Do they tell you that when you purchase the phone?
    Nope.
    03-17-2019 02:44 PM
  4. mustang7757's Avatar
    Nope.
    That's crazy .
    03-17-2019 02:56 PM
  5. bhatech's Avatar
    Nope.
    Yeah that's bad, at least they should tell you that you aren't eligible for return whatever that reason may be. Then the buyer can decide if they want to take their business elsewhere.
    03-17-2019 03:00 PM
  6. EMGSM's Avatar
    I definitely would have loved the ceramic back, but was not willing to pay the extra premium of having to buy the 512 GB for the ceramic. Definitely would have gone with ceramic if it was on the base model. Given that I'm going to change phone every few months doesn't make sense spending anything other than base model for me, especially with base model offering reasonable 128 GB storage

    Hoping in future versions ceramic becomes more mainstream and comes in the base model.
    I really wanted the ceramic also but wasn't going to pay an extra $250. Also 128gb is more than I need so I don't need 512gb.
    bhatech likes this.
    03-17-2019 03:02 PM
  7. Mike Dee's Avatar
    I've had every flagship Samsung since the S3 and have never had these many problems even at launch time. I am returning my S10+ because I'm not happy with the service. I'm on Sprint and although I may be in some places and have a 4G signal, my phone will state that I'm offline if I use the internet. Places my S9+ worked fine, this phone doesn't work. I've even had an "x" where the service bars are and I am unable to do anything on my phone. I can't operate like this. There isn't enough new features on this phone that would make me keep it with all these problems as opposed to just going back to my S9+. I don't care about the restocking fee, that's light compared to having a $1,000 phone that isn't even working right. Not pleased with the S10+ on Sprint.
    You could have something wrong with your particular device.
    11B1P likes this.
    03-17-2019 03:17 PM
  8. anon(1733)'s Avatar
    Have you watched a durability test on it. I didnt have one worry about it. Since the phone was cheap I purposefully dropped it and threw it around. Nothing happened to it. Granted it was thick to begin with. I wouldn't have a worry about it. That's me though.
    03-17-2019 03:39 PM
  9. makaroni's Avatar
    I've been researching online and several people are having similar issues. I doubt it's just my device
    You could have something wrong with your particular device.
    03-17-2019 03:47 PM
  10. Mike Dee's Avatar
    Have you watched a durability test on it. I didnt have one worry about it. Since the phone was cheap I purposefully dropped it and threw it around. Nothing happened to it. Granted it was thick to begin with. I wouldn't have a worry about it. That's me though.
    No.... not familiar with it at all.
    03-17-2019 03:48 PM
  11. Ninjarette's Avatar
    The S9+ is still an awesome phone...and its fps worked better for me.
    Agreed. If they'd kept the FPS and iris scanner of the S9+, the S10+ would be perfect.
    03-17-2019 03:51 PM
  12. 11B1P's Avatar
    I'm definitely not getting rid of my car so my only other option is let go of Android. I haaaaaate everything Apple but if I want to use the infotainment unit I paid extra for looks like I will have to switch. I'm kinda depressed about it because I LOVE my 10+
    So you bought a new car and added an in-car feature for an OS you hate? I'm not familiar with the infotainment thing you speak of. Or is it supposed to also be AA compatible?

    I suggest contacting them directly and submitting a bug report.

    Other than that, never add a feature to a car that depends on an app to function.
    03-17-2019 03:56 PM
  13. ThrottleJohnny's Avatar
    I've been researching online and several people are having similar issues. I doubt it's just my device
    Several people online is still a very small sample. I agree with Mike, you might have a bad unit. That's not uncommon early in a smartphone release cycle. Some others drew the short stick last time out, you did this time.

    Hopefully you'll be better success with your next device, whatever you choose 😊
    03-17-2019 04:28 PM
  14. makaroni's Avatar
    Several people online is still a very small sample. I agree with Mike, you might have a bad unit. That's not uncommon early in a smartphone release cycle. Some others drew the short stick last time out, you did this time.
    I'm cool with that. Luck of the draw is fine by me. This is a return thread and for people to explain the reasoning why they are returning the phone, so I'm stating why I'm returning the phone. Bad device, crappy service, or whatever else may be going on with it...it's going back. I'm not pleased with it.
    03-17-2019 04:46 PM
  15. tp72's Avatar
    So you bought a new car and added an in-car feature for an OS you hate? I'm not familiar with the infotainment thing you speak of. Or is it supposed to also be AA compatible?

    I suggest contacting them directly and submitting a bug report.

    Other than that, never add a feature to a car that depends on an app to function.
    Where did I say I added a feature for an OS I hate? I have a 2017 Kia Soul Exclaim, it came with the infotainment system that is AA compatible. I wanted to be able to use AA eg have maps, music, texts read aloud and Google Asst. all hands free. Everything was fine until my phones had a security patch update, now AA is useless. I have been using Android since the first Galaxy phone, I love it.

    I submitted a bug report last year when this started and after every AA update. Didn't help. Didn't help the other thousands of people complaining to Google either.

    If I didn't depend on the AA app how else would I use it? Car manufacturers don't make it seamless as they do for Apple Car Play. That is why I said I am thinking of returning my beautiful 10+ because I want my phone to just work. There is no way to stop updates and I am tired of having to go a different route because I don't have an iPhone. I am already left-handed living in a right-handed world. I'm over it.
    03-17-2019 05:06 PM
  16. ThrottleJohnny's Avatar
    I'm cool with that. Luck of the draw is fine by me. This is a return thread and for people to explain the reasoning why they are returning the phone, so I'm stating why I'm returning the phone. Bad device, crappy service, or whatever else may be going on with it...it's going back. I'm not pleased with it.
    Enjoy your next device! 😊
    03-17-2019 05:07 PM
  17. 11B1P's Avatar
    Where did I say I added a feature for an OS I hate? I have a 2017 Kia Soul Exclaim, it came with the infotainment system that is AA compatible. I wanted to be able to use AA eg have maps, music, texts read aloud and Google Asst. all hands free. Everything was fine until my phones had a security patch update, now AA is useless. I have been using Android since the first Galaxy phone, I love it.

    I submitted a bug report last year when this started and after every AA update. Didn't help. Didn't help the other thousands of people complaining to Google either.

    If I didn't depend on the AA app how else would I use it? Car manufacturers don't make it seamless as they do for Apple Car Play. That is why I said I am thinking of returning my beautiful 10+ because I want my phone to just work. There is no way to stop updates and I am tired of having to go a different route because I don't have an iPhone. I am already left-handed living in a right-handed world. I'm over it.
    I already told you I'm not familiar with the infotainment center thing. That's why I asked if it was also supposed to be AA compatible. And you're saying that this feature wasn't a factor in your decision to purchase the car?

    Sure you can stop the updates. Turn off auto-update in the Google Play store.

    But you're willing to switch to an OS you previously stated you hate, just because you can't use the S10+ in your car? Ask yourself this. Which do I use more? Do you drive for a living? Are you in your car for hours on end, day after day? Or do you use your phone for various functions all through the day, day after day? If you get in your car and drive from point A to point B for a few minutes here and there, why switch phones just for these few minutes? Heck, even if it is an hour drive from home to work, you're still going to use your phone more throughout the day.
    kct1975 likes this.
    03-17-2019 05:48 PM
  18. NIZMOZ44's Avatar
    I can empathize with your frustration. In my Mini Cooper my iPhones work flawlessly. In my 370z NIZMO my iPhones work flawlessly. Neither vehicle plays well with Android. A little frustrating but not a deal breaker for me.
    agreed. My JVC in my Camry I finally got it working right with my s10 plus, but our Nissan Rogue, not yet sadly. . Haven't figured that one out yet.
    03-17-2019 05:59 PM
  19. NIZMOZ44's Avatar
    I don't buy from them anymore either, not after they banned me for returning a device AND paying the restocking fee. I mean, why even charge the restocking fee if you're just going to ban a customer from returning anyways? It's ridiculous. No wonder the company is dying. Good riddance.
    Agreed. I also stop giving them business unless I absolutely can't wait and have to go get something local, they are the only electronics store in my town.

    They screwed me on my Note 9 preorder, and I would never deal with them again after that. Although, Samsung isn't much better at the moment. A month after ordering a phone, they still haven't shipped it, or canceled my order. I turned Samsung into the BBB and got the presidents office to respond, but still hasn't been canceled. LOL.
    03-17-2019 06:02 PM
  20. 11B1P's Avatar
    I can empathize with your frustration. In my Mini Cooper my iPhones work flawlessly. In my 370z NIZMO my iPhones work flawlessly. Neither vehicle plays well with Android. A little frustrating but not a deal breaker for me.
    I think you'll agree, it's no fault of the S10+ that they don't work with automobiles. Complaints need to be directed to the auto manufacturer.
    03-17-2019 06:16 PM
  21. jhimmel's Avatar
    Agreed. I also stop giving them business unless I absolutely can't wait and have to go get something local, they are the only electronics store in my town.

    They screwed me on my Note 9 preorder, and I would never deal with them again after that. Although, Samsung isn't much better at the moment. A month after ordering a phone, they still haven't shipped it, or canceled my order. I turned Samsung into the BBB and got the presidents office to respond, but still hasn't been canceled. LOL.
    Few companies are as bad to deal with as Samsung Direct once your order needs attention. Been there done that. I hold my breath when I do business with them and pray I don't need to contact them over an anomaly. It's a rabbit hole.
    NIZMOZ44 and Gdwheel like this.
    03-17-2019 06:22 PM
  22. tp72's Avatar
    I already told you I'm not familiar with the infotainment center thing. That's why I asked if it was also supposed to be AA compatible. And you're saying that this feature wasn't a factor in your decision to purchase the car?

    Sure you can stop the updates. Turn off auto-update in the Google Play store.

    But you're willing to switch to an OS you previously stated you hate, just because you can't use the S10+ in your car? Ask yourself this. Which do I use more? Do you drive for a living? Are you in your car for hours on end, day after day? Or do you use your phone for various functions all through the day, day after day? If you get in your car and drive from point A to point B for a few minutes here and there, why switch phones just for these few minutes? Heck, even if it is an hour drive from home to work, you're still going to use your phone more throughout the day.
    Being able to use AA was a factor in paying extra for basically a radio with a screen. Plenty of people pay extra so they can use AA or Apple Car Play. Isn't that why we get all excited about new features on a phone? Because of what we can do with it.

    My auto-updates in the play store/Samsung app store have been off for years. That was one of the first things I checked after my inital set-up. That didnt stop the security patch and there was no option to NOT update. Only to schedule the update or "install now". If it was just a Samsung issue I would just switch to another brand but it is happening across all brands of phones when you read the AA thread in the Google Product forums.

    Yes, it is worth it to switch because you made an awfully big assumption about how I use my phone. No, I don't use my phone that much throughout the day. I am a hairstylist so I can not be on my phone at all at work. I am not addicted to social media and I use my tablet or laptop at home. I use my phone more in my car than anywhere else. This is my deal breaker. We all have our reasons for things, this is mine. I want my phone to plug into my car so I can see it on the screen and use Google Asst for everything. It's not doing this. I won't wait around for Google to fix things that aren't a priority for them. I don't like iPhones but Apple Car Play works without issues. I love Android and everything about it but what good is that if it doesn't do the very thing I want/need it to do.
    03-17-2019 06:40 PM
  23. Caezar07's Avatar
    I haven't been this satisfied with a new phone in a long time. The S8 and S9 were great phones but I've really missed a front facing fps ever since leaving the S7. Add in the ridiculous speed thanks to 8gb of RAM that rivals the speed of the OnePlus and iPhone, and a camera that rivals the Pixel 3, the best implementation of a notch yet, and the best display ever made, and it comes together as a very satisfying device to use.
    libra89 likes this.
    03-17-2019 09:10 PM
  24. tadpoles's Avatar
    I think you'll agree, it's no fault of the S10+ that they don't work with automobiles. Complaints need to be directed to the auto manufacturer.
    Absolutely.
    kct1975 likes this.
    03-17-2019 09:25 PM
  25. Mr Segundus's Avatar
    Best Buy has gotten anti customer service over the years. I won't buy from them anymore. They treat customers like cattle, they don't smile, they love getting out of dealing with you by regurgitating their policies as though every situation is the same, and they no longer offer that personal touch. I watched several employees literally walk right past me when I was interested in sound system.
    And the employees don’t know anything either, especially when it comes to Best Buy’s own policies.

    Sorry, didn’t mean to hijack this thread to complain about Best Buy.
    03-18-2019 09:13 AM
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