1. justin_aga's Avatar
    Received my device today and took the sim card from my iPhone and put it into the new phone. I got no service bars etc. I called At&t and they then activated the card that came with the phone, told me to put the new card into the phone and reset it. I do this and then neither card is getting service. I go by At&t and they check it out and even try putting a new sim card into the phone to no avail. Device doesn't have "No sim" message so the phone does know the card is there but I am not able to make calls, use data ,etc. At&t rep tells me to go to "Ubreakifix" because they have Samsung cares. I go there and they do a reset and change the motherboard and still no luck. Looks like its not meant to happen. Anyone else have these issues?? They told me to contact Samsung. MAJOR BUMMER!!
    03-25-2019 09:12 PM
  2. donm527's Avatar
    I wouldn't have taken it to ubreakifix for a brand new phone. I would have demanded an exchange or return.
    lsmith9523, bhatech and gendo667 like this.
    03-25-2019 09:22 PM
  3. justin_aga's Avatar
    I wouldn't have taken it to ubreakifix for a brand new phone. I would have demanded an exchange or return.
    The At&t rep suggested it. The thing is I got it from Samsung.com so thats makes it more difficult.
    gendo667 likes this.
    03-25-2019 09:26 PM
  4. Mike Dee's Avatar
    The At&t rep suggested it. The thing is I got it from Samsung.com so thats makes it more difficult.
    Return it through Samsung
    justin_aga, bhatech and gendo667 like this.
    03-25-2019 09:59 PM
  5. mjs2011's Avatar
    Go to an AT&T store. I've heard of some companies not knowing how to activate phones bought directly from Samsung.
    03-25-2019 10:01 PM
  6. justin_aga's Avatar
    yea i did that before samsung cares. no luck
    03-25-2019 10:08 PM
  7. justin_aga's Avatar
    Return it through Samsung

    I got a ticket number and they said to call in the AM. Sucks tho, I just wanted a break from my stale iPhone lol
    03-25-2019 10:09 PM
  8. mustang7757's Avatar
    Received my device today and took the sim card from my iPhone and put it into the new phone. I got no service bars etc. I called At&t and they then activated the card that came with the phone, told me to put the new card into the phone and reset it. I do this and then neither card is getting service. I go by At&t and they check it out and even try putting a new sim card into the phone to no avail. Device doesn't have "No sim" message so the phone does know the card is there but I am not able to make calls, use data ,etc. At&t rep tells me to go to "Ubreakifix" because they have Samsung cares. I go there and they do a reset and change the motherboard and still no luck. Looks like its not meant to happen. Anyone else have these issues?? They told me to contact Samsung. MAJOR BUMMER!!
    If you put that new sim into your iPhone are you able to make calls and data?
    03-25-2019 10:15 PM
  9. Busted51's Avatar
    I was also having a similar issue, I ended up having to swap my sim from iPhone to s10+ maybe 6 or 7 times before it finally gave me service
    03-26-2019 08:17 AM
  10. trucksmoveamerica#AC's Avatar
    If you got Samsung premium care contact them and save the headache of dealing with Samsung. I had to exchange mine because of charging port issue. Samsung solution was to return the phone and then order another phone. One rep said to contact the Samsung premium care, so I did. They replaced the phone no problem, no deductible, and got a brand new phone.

    Samsung premium care one number is. You even get someone that speaks good English. Samsung premium care is thru asurion.

    866-371-9501
    justin_aga likes this.
    03-26-2019 08:28 AM
  11. justin_aga's Avatar
    If you put that new sim into your iPhone are you able to make calls and data?
    Yup I’m on it now
    03-26-2019 09:26 AM
  12. justin_aga's Avatar
    If you got Samsung premium care contact them and save the headache of dealing with Samsung. I had to exchange mine because of charging port issue. Samsung solution was to return the phone and then order another phone. One rep said to contact the Samsung premium care, so I did. They replaced the phone no problem, no deductible, and got a brand new phone.

    Samsung premium care one number is. You even get someone that speaks good English. Samsung premium care is thru



    866-371-9501
    True Samsung said all
    They can do is return no exchanges.
    03-26-2019 09:27 AM
  13. justin_aga's Avatar
    If you got Samsung premium care contact them and save the headache of dealing with Samsung. I had to exchange mine because of charging port issue. Samsung solution was to return the phone and then order another phone. One rep said to contact the Samsung premium care, so I did. They replaced the phone no problem, no deductible, and got a brand new phone.

    Samsung premium care one number is. You even get someone that speaks good English. Samsung premium care is thru asurion.

    866-371-9501

    Thanks for the advice. Called them as I was headed to FEDEX for the return. They're gonna send me a replacement device. Should be here by Monday.
    03-26-2019 10:18 AM
  14. justin_aga's Avatar
    I was also having a similar issue, I ended up having to swap my sim from iPhone to s10+ maybe 6 or 7 times before it finally gave me service

    thats waaaay too much for a brand new phone
    03-26-2019 10:19 AM
  15. Almeuit's Avatar
    The At&t rep suggested it. The thing is I got it from Samsung.com so thats makes it more difficult.
    Definitely get an exchange. A brand new phone doesn't go to the repair shop. The rep that was suggesting it so he didn't have to deal with you. There is zero reason as to why a brand new phone wouldn't be exchanged for a defect / issue.
    justin_aga, libra89 and bhatech like this.
    03-26-2019 10:25 AM
  16. kjjb0204's Avatar
    I can't believe you let some 3rd party company crack open your new phone to replace the motherboard.
    03-26-2019 11:14 AM
  17. justin_aga's Avatar
    I can't believe you let some 3rd party company crack open your new phone to replace the motherboard.

    It was samsung cares. I figured they're authorized.
    Ninjarette likes this.
    03-26-2019 11:42 AM
  18. Ninjarette's Avatar
    It was samsung cares. I figured they're authorized.
    Exactly. They are authorized. You didn't just pick them out of a hat.
    justin_aga likes this.
    03-26-2019 09:08 PM
  19. kjjb0204's Avatar
    It was samsung cares. I figured they're authorized.
    I would have demanded a new replacement phone.
    03-27-2019 10:01 AM
  20. justin_aga's Avatar
    update: got my phone. thanks everyone for the info
    04-01-2019 07:01 PM
  21. Theot's Avatar
    update: got my phone. thanks everyone for the info
    And it works like it should this time?
    04-01-2019 08:34 PM
  22. justin_aga's Avatar
    yea all is well!
    04-01-2019 08:46 PM

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