1. shaneontherocks's Avatar
    I lost the case to my buds this weekend. Is there any way to get a replacement case? The buds are practically duds now lol. I tried pairing them to my phone but didn't work. Can I charge them or connect with them without the case? I emailed Samsung Support waiting for an answer.

    SO BUMMED - just got these a week ago. I think it's pretty crappy that you need the stupid case to power them on, charge them and pair them.

    Any advice or suggestions would be appreciated! Or if anyone is willing to sell me their case (if you lost your buds) let me know!
    04-01-2019 01:02 PM
  2. bembol's Avatar
    eBay?

    I would go to Samsung store to get them paired and charged using their display unit. LOL

    Maybe they can sell you a spare.
    04-01-2019 01:35 PM
  3. shaneontherocks's Avatar
    LOL - not a bad idea- not sure where any Official Samsung stores are in Orange County, CA - I think there is one in LA? Not worth it though.
    04-01-2019 01:38 PM
  4. wookiee2cu's Avatar
    Unfortunately most of the wireless buds these days have a charging case, not just Samsung.
    04-01-2019 02:28 PM
  5. Philipmom's Avatar
    I would try samsungparts.com if you know the model number.
    Mine is listed EP-QR170 (cradle)

    they might be too new for any replacement parts. might have to call them directly.
    shaneontherocks likes this.
    04-01-2019 02:44 PM
  6. shaneontherocks's Avatar
    Thank you! I will check it out. Not sure if they have the parts. I did talk to Samsung and they said I could check out Samsungparts/auth disty - email is out to them.
    04-01-2019 02:58 PM
  7. shaneontherocks's Avatar
    Samsungparts.com doesn't have replacement parts.
    04-01-2019 03:22 PM
  8. racedog's Avatar
    PM me tomorrow if you don't find anything. I may be letting mine go, I'll know tomorrow.
    Samsungparts.com doesn't have replacement parts.
    shaneontherocks likes this.
    04-01-2019 05:54 PM
  9. shaneontherocks's Avatar
    PM me tomorrow if you don't find anything. I may be letting mine go, I'll know tomorrow.
    Will do, racedog. Thank you!
    04-01-2019 05:58 PM
  10. 11B1P's Avatar
    This is no different than needing a new ear tip or wing. Contact Samsung and they should be able to price you a replacement case.
    04-01-2019 06:53 PM
  11. shaneontherocks's Avatar
    This is no different than needing a new ear tip or wing. Contact Samsung and they should be able to price you a replacement case.
    I spoke to Samsung. Since they are so new, and back ordered, they don't have replacement cases but maybe in future - so heads up to everyone getting them, you'll be sad if you lose the case.

    Good news though, I FOUND THEM under the couch. CASE CLOSED. 🙄
    04-01-2019 07:59 PM
  12. arunma's Avatar
    Good news though, I FOUND THEM under the couch. CASE CLOSED.
    Haha! Anti-climactic, but I'm glad you found them.
    04-01-2019 09:10 PM

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