The last 2 weeks, my alarm has not gone off in the mornings. Volume fully up on media, ringtone, notifications, system. I've spoken with Samsung twice who assures me deleting my alarms and re adding them would fix it. Both times and it still didn't work. I did show them however, while they were remotely connected to my phone that in the alarm settings, vibrate is grayed out and I cannot change that. The bigger issue is that the alarm sound says silent, is toggled to the on position but it is also grayed out so I can't change that either and I strongly feel like that has something to do with the alarm not working. I'm attaching a screenshot to show but does anyone have any ideas or anyone else have this issue? It's the stock Samsung alarm. S10+ and if it matters, I'm on Verizon and in the US. Thanks!
Did you find a solution for this? I have the same exact problem. My screen looks exactly like your 2nd screenshot. I am on the S10e. My alarm was working fine but one morning there was suddenly no more sound for the alarm!
I have been trying everything to find a solution. I even reinstalled the Clock app with an updated version (10.0.02.20). I don't want to give up on this.
Do you remember if you installed anything or changed any settings before the problem started? I remember I installed Samsung's SoundAssistant app and played around with it. Maybe that caused the problem? I also installed NetGuard but I don't think NetGuard is the reason.
Now I did a test. Like your screenshot, my "Sound" option shows it is set to silent and I can't change it because it is grayed out. Now I went to the Clock app and created a new alarm. I chose the default sound (celebrity) for Alarm Sound, and tested the volume, the sound played fine. So I set the alarm to ring after 1 minute and waited to see if the sound will really play with the alarm. It really did... I went back to the settings page, and it still shows "silent" for the Alarm and Timer Alerts. It is still grayed out... I don't understand. I repeated the test a few more times and it is still the same.
So the alarm CAN work, but I don't know what the problem is. I don't know when the alarm will have no sound again because the settings page still shows "silent" and it is still grayed out. This means the alarm is basically useless because I cannot rely on it. What if I use it for something important but the sound fails?
So in this thread, we know at least 3 people have this problem. Let us try to find a solution for this. Do you guys remember anything you changed or installed? Have you found a solution?