1. Apple_No_More's Avatar
    Hi All,

    I had been using my S10 Plus with dual SIM cards installed, one work, one personal.
    I'm leaving the job so decided to take the work SIM card out. Once I did this and I called the work sim that was no longer installed in phone it still called my device. If I put this SIM card in another phone it takes calls on that phone and S10 doesn't ring but as soon as other device is switched off calls start coming back to my S10...

    I've tried Resetting network settings to no avail

    Any tips?

    Just made the jump from iOS to Android so be easy on me
    04-16-2019 06:34 AM
  2. Hermes Hidayat's Avatar
    Hi All,

    I had been using my S10 Plus with dual SIM cards installed, one work, one personal.
    I'm leaving the job so decided to take the work SIM card out. Once I did this and I called the work sim that was no longer installed in phone it still called my device. If I put this SIM card in another phone it takes calls on that phone and S10 doesn't ring but as soon as other device is switched off calls start coming back to my S10...

    I've tried Resetting network settings to no avail

    Any tips?

    Just made the jump from iOS to Android so be easy on me
    So youre saying that the work number still rings on your phone even though the sim is removed?
    04-16-2019 07:09 AM
  3. Apple_No_More's Avatar
    So youre saying that the work number still rings on your phone even though the sim is removed?
    Correct
    04-16-2019 07:10 AM
  4. Hermes Hidayat's Avatar
    Correct
    How is that even possible...is the work number an enterprise version?or is it VOIP?
    04-16-2019 08:01 AM
  5. Apple_No_More's Avatar
    How is that even possible...is the work number an enterprise version?or is it VOIP?
    Not 100% sure what an enterprise version is but it's basically a normal SIM card, nothing special - just the average sim you collect from Vodafone.

    I could factory reset the device and hope for the best but I need to work out how to get everything backed up first, I have 1k+ photos from our honeymoon on it and I think I'd be getting divorced if I lost them all!
    04-16-2019 08:05 AM
  6. Ranny99's Avatar
    Do you have wifi calling turned on?
    04-16-2019 08:43 AM
  7. Apple_No_More's Avatar
    How is that even possible...is the work number an enterprise version?or is it VOIP?
    All sorted.

    Maybe other people will run into this problem but what it was is once I put a sim in SIM2 it automatically contacted my carrier (the one on SIM2) and set up call forwarding.

    I had to call the carrier and they had my personal number set as a forwarding number, no idea how it got there, and removed it for me. Happy now
    04-16-2019 09:30 AM
  8. Hermes Hidayat's Avatar
    All sorted.

    Maybe other people will run into this problem but what it was is once I put a sim in SIM2 it automatically contacted my carrier (the one on SIM2) and set up call forwarding.

    I had to call the carrier and they had my personal number set as a forwarding number, no idea how it got there, and removed it for me. Happy now
    Owh forwarding. Hahaha.
    04-16-2019 06:53 PM
  9. mustang7757's Avatar
    All sorted.

    Maybe other people will run into this problem but what it was is once I put a sim in SIM2 it automatically contacted my carrier (the one on SIM2) and set up call forwarding.

    I had to call the carrier and they had my personal number set as a forwarding number, no idea how it got there, and removed it for me. Happy now
    Glad you found the problem, hopefully its helps anyone else with this issue.
    04-17-2019 08:06 AM
  10. Apple_No_More's Avatar
    Glad you found the problem, hopefully its helps anyone else with this issue.
    Hopefully - this is obviously to do with S10 as I have never contacted the service provider to apply this forwarding.

    Worked really well with dual sim so it could be a behind the scenes thing to improve the experience.
    04-17-2019 08:08 AM
  11. mustang7757's Avatar
    Hopefully - this is obviously to do with S10 as I have never contacted the service provider to apply this forwarding.

    Worked really well with dual sim so it could be a behind the scenes thing to improve the experience.
    Yeah possibly, if you didn't contact your carrier would you be able to delete this call forwarding in the phone settings?
    04-17-2019 08:13 AM
  12. Apple_No_More's Avatar
    Yeah possibly, if you didn't contact your carrier would you be able to delete this call forwarding in the phone settings?
    Forwarding was displayed on the phones settings, Samsung Stars checked it out (Fantastic service that is btw, something I never experienced through Apple, they took over the phone and went into the settings).

    I tried #21 # on both SIM cards when installed in S10 Plus and also in the phone that I wanted to have work number back on. Super odd but happily solved.
    mustang7757 likes this.
    04-17-2019 08:18 AM
  13. Apple_No_More's Avatar
    Forwarding was displayed on the phones settings, Samsung Stars checked it out (Fantastic service that is btw, something I never experienced through Apple, they took over the phone and went into the settings).

    I tried #21 # on both SIM cards when installed in S10 Plus and also in the phone that I wanted to have work number back on. Super odd but happily solved.
    Forwarding was not displayed I mean
    04-17-2019 08:28 AM
  14. mustang7757's Avatar
    Forwarding was not displayed I mean
    So the carrier has to forward it ?
    04-17-2019 09:03 AM
  15. Apple_No_More's Avatar
    So the carrier has to forward it ?
    The S10 Plus sent a message to my carrier to activate call forwarding and it was then logged onto my account. Had to be removed via a phone call to the carrier.
    04-17-2019 09:17 AM
  16. mustang7757's Avatar
    The S10 Plus sent a message to my carrier to activate call forwarding and it was then logged onto my account. Had to be removed via a phone call to the carrier.
    So you didn't set up for carrier to send calls to your business number?

    I've done that where business calls get transferred to sim number so I can pick up anywhere instead of shop phone .
    04-17-2019 09:21 AM
  17. Apple_No_More's Avatar
    So you didn't set up for carrier to send calls to your business number?

    I've done that where business calls get transferred to sim number so I can pick up anywhere instead of shop phone .
    I didn't set anything up just used two sims in S10 Plus and everything automatically merged calling me a problem.
    04-17-2019 09:23 AM
  18. mustang7757's Avatar
    Oh ok gotcha..
    I didn't set anything up just used two sims in S10 Plus and everything automatically merged calling me a problem.
    04-17-2019 09:23 AM

Similar Threads

  1. Verizon LTE Issues
    By wnflyer in forum Moto G7 Power
    Replies: 5
    Last Post: 04-17-2019, 09:59 AM
  2. Galaxy S10+ Dual Sim
    By Android Central Question in forum Samsung Galaxy S10 & S10+
    Replies: 2
    Last Post: 04-16-2019, 08:32 AM
  3. Massive sotrage issue on Samsung Galaxy S9+
    By bryan taylor4 in forum Samsung Galaxy S9 & S9+
    Replies: 4
    Last Post: 04-15-2019, 01:47 PM
  4. Samsung dual sims
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 04-15-2019, 07:29 AM
  5. Smallest screen size possible without scaling and similar issues
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 04-13-2019, 08:00 AM
LINK TO POST COPIED TO CLIPBOARD