04-19-2019 02:01 PM
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  1. knowledge775's Avatar
    For whatever reason my S10+ isn’t receiving all texts sent to me. This happened with my Note 9 as well. I suspect it has something to do with me leaving iMessages. I made sure I turned off iMessages before going to the S10+.

    The last straw was my alarm didn’t go off as scheduled after a scheduled device restart this morning.

    I absolutely love the S10+ and it’s the best device currently on the market. But I rely on it to perform the basics text and alarms. It failed me too many times...
    04-18-2019 10:27 AM
  2. Almeuit's Avatar
    For whatever reason my S10+ isn’t receiving all texts sent to me. This happened with my Note 9 as well. I suspect it has something to do with me leaving iMessages. I made sure I turned off iMessages before going to the S10+.

    The last straw was my alarm didn’t go off as scheduled after a scheduled device restart this morning.

    I absolutely love the S10+ and it’s the best device currently on the market. But I rely on it to perform the basics text and alarms. It failed me too many times...
    Did you try the de register site as well ? (At the bottom) - https://selfsolve.apple.com/deregister-imessage/

    Also how many people are you not getting texts from?
    Annie_8plus likes this.
    04-18-2019 10:34 AM
  3. knowledge775's Avatar
    It's sporadic. But so far I have 4 job related texts that I haven't received that I know of
    04-18-2019 10:37 AM
  4. knowledge775's Avatar
    I will try the link. Thanks
    04-18-2019 10:37 AM
  5. rescuejg's Avatar
    Amazing how Apple can screw up your text messaging when you depart from iPhone.
    04-18-2019 11:27 AM
  6. Almeuit's Avatar
    Amazing how Apple can screw up your text messaging when you depart from iPhone.
    Well it technically isn't screwing up the texts as that is controlled by the carrier. iMessage registers your phone number to Apple servers. If you leave without toggling that off you are still registered so when iPhones go to text -- they lookup and use iMessage if it receives a "Yes" to your number being in the database.

    Turning it off before leaving is the best way to get out of that database. If not then doing the simple 1 text de-registration method I linked in the 2nd post will do the trick. That will then remove the number from the database so iPhones will get a "No" back and default to regular carrier SMS texting.
    04-18-2019 11:53 AM
  7. Almeuit's Avatar
    I will try the link. Thanks
    Let me know how it works out .
    04-18-2019 11:53 AM
  8. bbgpsuser's Avatar
    The last straw was my alarm didn’t go off as scheduled after a scheduled device restart this morning.
    If you want the alarm you must turn off the scheduled device restart.
    04-18-2019 11:58 AM
  9. rescuejg's Avatar
    Well it technically isn't screwing up the texts as that is controlled by the carrier. iMessage registers your phone number to Apple servers. If you leave without toggling that off you are still registered so when iPhones go to text -- they lookup and use iMessage if it receives a "Yes" to your number being in the database.

    Turning it off before leaving is the best way to get out of that database. If not then doing the simple 1 text de-registration method I linked in the 2nd post will do the trick. That will then remove the number from the database so iPhones will get a "No" back and default to regular carrier SMS texting.
    I don't see this as a carrier issue, though it might be. I guess i feel you shouldn't have to deregister your number. Apple should recognize it's no longer an iPhone and then send the message along regular channels. The benefit of the number "registering" as an i message number with Apple is the messages can move quicker instead of checking each time if it's an iPhone.
    04-18-2019 12:03 PM
  10. Almeuit's Avatar
    I don't see this as a carrier issue, though it might be. I guess i feel you shouldn't have to deregister your number. Apple should recognize it's no longer an iPhone and then send the message along regular channels. The benefit of the number "registering" as an i message number with Apple is the messages can move quicker instead of checking each time if it's an iPhone.
    Well okay let's be fair. How is Apple going to tell your number is no longer an iPhone? They can't tell that from another persons phone. The only way they can is when you turn on iMessage via an iPhone or turn it off via an iPhone (or that link). They can't somehow guess the other number on the other side is no longer in an iPhone since they aren't the carriers themselves. If they were the carrier themselves they could see that information via the IMEI.

    Remember the check isn't happening from the perosn's phone to the other person's phone. It can't do that. It can only check "did this number get registered via an iPhone for iMessage?" via a database.

    So sadly your suggestion isn't a possibility.
    04-18-2019 12:06 PM
  11. rescuejg's Avatar
    Well okay let's be fair. How is Apple going to tell your number is no longer an iPhone? They can't tell that from another persons phone. The only way they can is when you turn on iMessage via an iPhone or turn it off via an iPhone (or that link). They can't somehow guess the other number on the other side is no longer in an iPhone since they aren't the carriers themselves. If they were the carrier themselves they could see that information via the IMEI.

    Remember the check isn't happening from the perosn's phone to the other person's phone. It can't do that. It can only check "did this number get registered via an iPhone for iMessage?" via a database.

    So sadly your suggestion isn't a possibility.
    Maybe i was unclear. I guess i feel it should never register/lock on to Apple. They should have to check each time if it's an iPhone. If not it should go the regular route. But as i mentioned that would delay things both for iMessage and for regular texts if there system has to check each outgoing message.
    04-18-2019 12:09 PM
  12. Almeuit's Avatar
    Maybe i was unclear. I guess i feel it should never register/lock on to Apple. They should have to check each time if it's an iPhone. If not it should go the regular route. But as i mentioned that would delay things both for iMessage and for regular texts if there system has to check each outgoing message.
    Again your suggestion is not possible. How do you suggest they check if the other side is an iPhone?

    They could only know this information by getting the other phones IMEI and there is NO chance a carrier is going to allow iPhones to "query" any phone on the network to check that. That would be horrid.
    04-18-2019 12:12 PM
  13. rescuejg's Avatar
    I dunno. I guess they look to see if the recipient phone is actively connected to iMessage. If it isn't it goes regular text.

    Maybe they need a system where iMessage shows it's connected to Apple.

    iMessage is a great system for those in the Apple world. For those that aren't, it seems to cause occasional problems.
    04-18-2019 12:15 PM
  14. Almeuit's Avatar
    I dunno. I guess they look to see if the recipient phone is actively connected to iMessage. If it isn't it goes regular text.

    Maybe they need a system where iMessage shows it's connected to Apple.

    iMessage is a great system for those in the Apple world. For those that aren't, it seems to cause occasional problems.
    How would they have a system to show it is connected to Apple? You do realize keeping a full on alive connection to Apple at ALL times to just check this one thing would not only increase data usage it would be a big strain on networks and whatnot? That would be bad for carrier and for users in terms of battery life and everything if it had to constantly ping every second of the day.

    I would say that would be a lose / lose. It isn't hard to turn off iMessage when you leave iPhone and if you forget to you literally go to that link I linked, put your number in, put in the code from the text, and you are done. 1 min tops to de-register? Also don't forget if a user does go to iPhone and simply turns off iMessage they will never register and therefor always be SMS only.

    Your other suggestions would either harm user experience in terms of usability or they simply aren't possible since Apple can't just somehow find out if a number is an iPhone or not since they aren't the carriers.
    04-18-2019 12:19 PM
  15. rescuejg's Avatar
    I agree that it would harm user experience, and increase data, etc, etc.

    I agree it isn't difficult to deregister for ppl like you and i and others on the forum. For the average user.....a lot more difficult. Most Apple users just think iMessage is magic and if they left Apple they wouldn't have a clue about deregistering it. It would wreak havoc on their text messages until they figured it out.

    I'm confident countless ppl who have switched from Apple to Android have spent time with tech support to figure out the problem.
    04-18-2019 12:26 PM
  16. Almeuit's Avatar
    I agree that it would harm user experience, and increase data, etc, etc.

    I agree it isn't difficult to deregister for ppl like you and i and others on the forum. For the average user.....a lot more difficult. Most Apple users just think iMessage is magic and if they left Apple they wouldn't have a clue about deregistering it. It would wreak havoc on their text messages until they figured it out.

    I'm confident countless ppl who have switched from Apple to Android have spent time with tech support to figure out the problem.
    I'm sure they contacted Apple or their carrier and it got fixed.

    I'm all for making suggestions to make things easier for users but saying something like Apple should just know what number is on what phone just isn't in the realm of possibility if you understand how carriers and IMEI numbers function on the networks.
    04-18-2019 12:32 PM
  17. rescuejg's Avatar
    I'm sure they contacted Apple or their carrier and it got fixed.

    I'm all for making suggestions to make things easier for users but saying something like Apple should just know what number is on what phone just isn't in the realm of possibility if you understand how carriers and IMEI numbers function on the networks.

    I'm sure they all get it fixed eventually. But unfortunately, like the op, not before prettily missing critical text messages.

    I trust you are correct that it is not possible for Apple to know what numbers are on what phone. There are ways to eliminate the deregestering requirement, however, as you indicated that would take away from user experience for Apple users and increase data usage and tie up bandwidth, etc. Or maybe Apple opens up iMessage to all phones (i dunno if that's possible). Either way, nobody wants to reduce user experience for Apple so deregestering remains the solution.
    04-18-2019 12:42 PM
  18. Notefan161's Avatar
    Guessing your main contacts don't use WhatsApp?
    04-18-2019 12:55 PM
  19. Almeuit's Avatar
    r maybe Apple opens up iMessage to all phones (i dunno if that's possible). Either way, nobody wants to reduce user experience for Apple so deregestering remains the solution.
    That I wish they would. I think it is highly doubtful but that would be wonderful if they would.
    04-18-2019 12:57 PM
  20. Almeuit's Avatar
    Guessing your main contacts don't use WhatsApp?
    If they are in the US it would be doubtful I bet.
    04-18-2019 12:57 PM
  21. wookiee2cu's Avatar
    I had the same issue when I left Apple 6+ years ago, it was huge pain to get it all sorted with making sure I logged out of iTunes, Apple apps and other stuff I can't remember. I phoned in to Apple have my phone number removed from their system (the de register site didn't exist back then), the rep told me if that didn't solve the issue then I should just change my phone number (that comment didn't go over well). About a week after that the issue was finally resolved; my parents and sister and some friends went through the same thing when they switched to Android.
    04-18-2019 01:08 PM
  22. knowledge775's Avatar
    Well it technically isn't screwing up the texts as that is controlled by the carrier. iMessage registers your phone number to Apple servers. If you leave without toggling that off you are still registered so when iPhones go to text -- they lookup and use iMessage if it receives a "Yes" to your number being in the database.

    Turning it off before leaving is the best way to get out of that database. If not then doing the simple 1 text de-registration method I linked in the 2nd post will do the trick. That will then remove the number from the database so iPhones will get a "No" back and default to regular carrier SMS texting.
    I think the issue with imessages is everything else that is associated with that number. I turned it off on my iPhone before switching to bthe S10+, but I still have my apple watch, MacBook and iPads on imessages. So the breakup isn't as simple as turning imessages off on the iPhone. I probably need to turn off imessages on every apple device to break free.
    04-18-2019 01:18 PM
  23. Almeuit's Avatar
    I think the issue with imessages is everything else that is associated with that number. I turned it off on my iPhone before switching to bthe S10+, but I still have my apple watch, MacBook and iPads on imessages. So the breakup isn't as simple as turning imessages off on the iPhone. I probably need to turn off imessages on every apple device to break free.
    In theory it should turn off across all when you de-register from the phone. Nonetheless I would try the site and it should deregister pretty much instantly.
    04-18-2019 01:33 PM
  24. Maknora's Avatar
    If you want the alarm you must turn off the scheduled device restart.
    Wait so if you have scheduled restart.. Alarms don't work?
    04-18-2019 02:22 PM
  25. lucianus_luciferus's Avatar
    That is correct Unless you have no lock screen security.
    So if you want the alarms to still work after a restart then you have to disable any kind of lock screen you have so that the phone can log you in automatically after the restart, open the clock app and play the alarm tone.
    Think of this as logging into your pc. You can't open any apps to play a song unless you log in. Same thing happens on your phone. If you have a lock screen set to pin, password, fingerprint etc. then your phone cannot log you in automatically after a restart and it cannot open the clock app to play the alarm tone.
    04-18-2019 04:04 PM
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