05-02-2019 09:43 PM
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  1. Jesus Delgadillo's Avatar
    My screen protector that came with the phone didn't last long before it got scratches and small bubbles, so I reached out to them and they sent me a new one for freeSamsung does replace factory Screen Protectors for free!-20190421_185231.jpeg
    04-21-2019 06:56 PM
  2. Jaytee2014's Avatar
    What's the process for it?
    04-21-2019 08:25 PM
  3. mustang7757's Avatar
    I've been trying to find where you can order them , I want to have as backup
    04-21-2019 08:28 PM
  4. Hermes Hidayat's Avatar
    My screen protector that came with the phone didn't last long before it got scratches and small bubbles, so I reached out to them and they sent me a new one for freeClick image for larger version. 

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    hi,are they the same as the ones which came with the phone?
    04-21-2019 08:42 PM
  5. blaine07's Avatar
    I've been trying to find where you can order them , I want to have as backup
    https://forums.androidcentral.com/e?...token=hB1ehH8O

    How or where are you guys reaching out to then with success? Mine got horrendously scratched this weekend and distraught about it.
    04-21-2019 08:47 PM
  6. mustang7757's Avatar
    https://forums.androidcentral.com/e?...token=0bQfS7BF

    How or where are you guys reaching out to then with success? Mine got horrendously scratched this weekend and distraught about it.
    It shows a place in NY about 44 miles from me , should I call see if they deliver or another option?
    04-21-2019 08:50 PM
  7. blaine07's Avatar
    It shows a place in NY about 44 miles from me , should I call see if they deliver or another option?
    Yeah not showing me anything of sort.

    https://forums.androidcentral.com/e?...token=YWwzOf4x
    mustang7757 likes this.
    04-21-2019 08:53 PM
  8. mustang7757's Avatar
    Yeah not showing me anything of sort.

    https://forums.androidcentral.com/e?...token=6VLeOGpA
    Strange , might contact them tomorrow Samsung
    04-21-2019 09:00 PM
  9. Mike Dee's Avatar
    It shows a place in NY about 44 miles from me , should I call see if they deliver or another option?
    Where in NY
    04-21-2019 09:06 PM
  10. mustang7757's Avatar
    Where in NY
    You want pick it up for me )
    04-21-2019 09:09 PM
  11. blaine07's Avatar
    I just messaged them on Samsung Members app and they said they cant process it through chat but if I call 1855-726-8721 9-9 they can handle it
    nuangel2, kct1975 and imex99 like this.
    04-21-2019 09:37 PM
  12. mustang7757's Avatar
    I just messaged them on Samsung Members app and they said they cant process it through chat but if I call 1855-726-8721 9-9 they can handle it
    Thanks for the heads up so gotta call the number as chat cant do anything.
    blaine07 likes this.
    04-21-2019 10:55 PM
  13. Jesus Delgadillo's Avatar
    Its through the Samsung Members app that you gotta order them through. I did the phone call and they were straight up rude saying they wont replace it. Chat was the way I got mine in 2 days
    I just messaged them on Samsung Members app and they said they cant process it through chat but if I call 1855-726-8721 9-9 they can handle it
    04-21-2019 11:07 PM
  14. mustang7757's Avatar
    Its through the Samsung Members app that you gotta order them through. I did the phone call and they were straight up rude saying they wont replace it. Chat was the way I got mine in 2 days
    Now I'll try both ways tomorrow lol
    04-21-2019 11:44 PM
  15. Mike Dee's Avatar
    So one person says chat and the other says phone. I guess it depends on who's on the other end.
    04-21-2019 11:47 PM
  16. Jesus Delgadillo's Avatar
    So one person says chat and the other says phone. I guess it depends on who's on the other end.
    Just like everywhere else. Customer service is so unorganized lol. But I got mines through chat and so did many people I helped on Reddit.
    04-22-2019 12:04 AM
  17. Mike Dee's Avatar
    Just like everywhere else. Customer service is so unorganized lol. But I got mines through chat and so did many people I helped on Reddit.
    Cool
    04-22-2019 12:08 AM
  18. trucksmoveamerica#AC's Avatar
    So one person says chat and the other says phone. I guess it depends on who's on the other end.
    This is the typical Samsung experience
    bhatech, Rukbat and frederickdawg like this.
    04-22-2019 06:27 AM
  19. Mike Dee's Avatar
    Just like everywhere else. Customer service is so unorganized lol. But I got mines through chat and so did many people I helped on Reddit.
    Do you know long do they offer them for free?
    04-22-2019 06:29 AM
  20. blaine07's Avatar
    Yeah.. I dunno who how will try again today though.

    The answer was no gotta call they just provide basic support.
    04-22-2019 06:32 AM
  21. trucksmoveamerica#AC's Avatar
    Everyone knows that the replacement will scratch also. It's plastic, scratching was to be expected.
    04-22-2019 06:35 AM
  22. felloffthetruck's Avatar
    Yeah.. I dunno who how will try again today though.

    The answer was no gotta call they just provide basic support. [IMG=360x760]https://uploads.tapatalk-cdn.com/20190422/50cd07102ee6ab776866b57df53f2398.jpg[/url]
    Maybe they can help you with a 75" TV through the chat?
    blaine07 likes this.
    04-22-2019 07:59 AM
  23. felloffthetruck's Avatar
    My screen protector that came with the phone didn't last long before it got scratches and small bubbles, so I reached out to them and they sent me a new one for freeClick image for larger version. 

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    Can you take a picture of the actual replacement protector? Some are saying that the whole upper right hand corner is cutout and not just the pill shape cameras.
    04-22-2019 08:00 AM
  24. blaine07's Avatar
    Can you take a picture of the actual replacement protector? Some are saying that the whole upper right hand corner is cutout and not just the pill shape cameras.
    That’s what protectors show as that are on their website. The retail pack is what people we’re getting.
    04-22-2019 08:12 AM
  25. felloffthetruck's Avatar
    16 minutes on the horn and I have a free screen protector coming in 3-5 days.

    Is this a single or double pack?
    mustang7757 and blaine07 like this.
    04-22-2019 09:23 AM
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