1. Ed Penny's Avatar
    I got a new s10+ unlocked, verizon. I don't get the ding or beep when you say "ok or hey Google" it's very frustrating when your so use to using it daily & in the car... I've done everything with this phone to remedy it.... Samsung says Google knows of this problem. I haven't seen any comments to the contrary.....
    05-17-2019 10:10 PM
  2. Almeuit's Avatar
    I think it doesn't work if the phone is locked.
    05-17-2019 10:24 PM
  3. wilsodw's Avatar
    Mine doesnt work either.
    05-18-2019 03:08 AM
  4. dtones39's Avatar
    Maybe it's an issue with the unlocked version? I have a s10+ on from T-Mobile and it works fine, even with the phone locked.
    05-18-2019 03:33 AM
  5. frederickdawg's Avatar
    Maybe it's an issue with the unlocked version? I have a s10+ on from T-Mobile and it works fine, even with the phone locked.
    Even if you have a finger print lock active?
    05-18-2019 05:46 AM
  6. dtones39's Avatar
    Even if you have a finger print lock active?
    Yep, works just like it did with my pixel. Phone is locked, only security is fingerprint and pin, I swipe up to confirm it is locked and then say ok Google, pops right up.
    05-18-2019 05:49 AM
  7. wilsodw's Avatar
    I have no security set up and my us verizon locked does not work. However mine is s10e 8/256
    05-18-2019 07:23 AM
  8. bkeaver's Avatar
    My unlocked s9+ didnt work either but my tmobile s10+ works fine.
    05-18-2019 08:54 AM
  9. wilsodw's Avatar
    Got mine working, always works with bt, so unpaired the bt or just shut bt off on drop down and it works fine.
    05-18-2019 11:03 AM
  10. frederickdawg's Avatar
    Yep, works just like it did with my pixel. Phone is locked, only security is fingerprint and pin, I swipe up to confirm it is locked and then say ok Google, pops right up.
    Yep, you're right. It even works from locked screen.
    05-18-2019 12:06 PM
  11. Ed Penny's Avatar
    Thanks everyone, the phone still doesn't do anything soundwise when ok or hey Google is said... I can't figure this out....
    05-19-2019 02:26 PM
  12. Migelodon's Avatar
    Try removing any kind of protection, just leave the scroll to unlock the screen and then try it. It won't work on some phones if the screen can't be unlocked without protection.
    05-21-2019 07:42 AM

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