1. cb2367's Avatar
    I am experiencing dropped calls and I'm sure part of it it's because the screen won't stay locked during calls. When the calls drop, I'm seeing "RTT information isn't available for this call."

    I guess that's real time text? I don't know what that is or what opinion on the call screen my face would be pressing for this option.

    I've also accidentally hit the hold button. I'l be talking to someone and then I don't hear therm. I look at the call screen display and see that the hold option is enabled.
    05-24-2019 09:12 PM
  2. frederickdawg's Avatar
    I had that rtt drop call message once so far.
    05-25-2019 01:15 AM
  3. mustang7757's Avatar
    I am experiencing dropped calls and I'm sure part of it it's because the screen won't stay locked during calls. When the calls drop, I'm seeing "RTT information isn't available for this call."

    I guess that's real time text? I don't know what that is or what opinion on the call screen my face would be pressing for this option.

    I've also accidentally hit the hold button. I'l be talking to someone and then I don't hear therm. I look at the call screen display and see that the hold option is enabled.
    If you have RTT enable you can text while on call with that user without leaving phone app, can disable that in settings of phone app. As soon as u put phone to your ear it should dim the screen if not hit the power button while on call should also do that.
    05-25-2019 07:50 PM
  4. cb2367's Avatar
    It seems that the rtt option is already off. Only video calling is on. With rtt off, how am I seeing the message about rtt information not available?
    05-25-2019 08:00 PM
  5. mustang7757's Avatar
    It seems that the rtt option is already off. Only video calling is on. With rtt off, how am I seeing the message about rtt information not available?
    Where do you see the message?
    05-25-2019 08:03 PM
  6. mustang7757's Avatar
    It seems that the rtt option is already off. Only video calling is on. With rtt off, how am I seeing the message about rtt information not available?
    This how mine looks offHow to keep screen locked during active call?-screenshot_20190525-210257_phone.jpeg
    05-25-2019 08:04 PM
  7. Mr Segundus's Avatar
    Mine does that too when I'm on a call. My face will hit a button somewhere and suddenly I'm in an RTT chat thing. The sensor that keep the display off during calls is touchy, it seems.
    05-25-2019 10:52 PM

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