Well I have lost faith in Samsung.....
History:
I pre ordered the Samsung S10+ with Sprint. I had my phone for about a month when sprint decided to up my monthly bill by twice the price. It was decided then to switch to Verizon about the same price but better services. I was told that the 2 Samsung phones we had would be able to switch over. ( Samsung 9 and 10) The Samsung 9 had no problems but the S10+ did not want to let go of sprint ( error Sprint Activation Not Completed) . Many calls to Sprint ( They have fully Unlocked the Phone Not their problem) , Verizon ( Phone makes calls and works like it should ) and Samsung .
We decided to send the phone into Samsung after the trip to the “UBreakIfix it shop “where they could not fix the problem. They stated the phone needs to be flashed and they do not have that ability to do that.
The phone was mailed in according to the Samsung Tech guy instructions. We were told the phone arrived on Monday and would be fixed 5-22-19. Called and Texted for updates all week. Went to a ticketed event on Saturday that was an all day event. I received a call at 10:55 AM while at the event and was told by the agent on the phone that I needed to send them proof of purchase by 5pm if they are going to fix my phone. ( IME# Receipt of pre order. )If I did not do this by 5pm my phone would be sent back to me broken. My husband left the event got on a bus to get back to our car. Drove all the way home to find the info needed and email it to them at 1:31pm . I called Samsung at 2:34pm and was told that there was no way to see if they received the email or not that the tech department is not open on Saturday. Who or how a call to me earlier from the tech department is unknow. We received an email at 2:04pm sating my phone was being mailed back to me. All of this is before the 5pm deadline. BURN 1 They could create a new ticket to have it fixed and I could mail it back when I got the phone back. They wanted proof that the phone belonged to be so many text message to make sure they get the info in real time and it gets attached to the new ticket.
Well while all this was going on My Aunt Died so I had to leave town for her funeral. When we got back with a broken phone we called to get the shipping label to have the phone sent back in to be fixed. They had to create a new ticket and we had to resend a text for real time proof the phone belonged to me. Phone was shipped back. Calls and text made to make sure the phone was fixed. We were told by the phone tech that the phone was fixed. Phone arrived today still broken BURN 2 . My faith in Samsung is really low at this point. Do I continue with a half working phone or toss this one and get a new brand phone saying goodbye to Samsung.
The issue:
1. The phone is still requesting to activate with Sprint, when we have the Verizon SIM in the phone.
2. It keeps a constant notification on
3. The radio is being used to try to activate with sprint constantly.
4. This is an unlocked phone and should be able to work on any provider.
Please let me know where I go from here. The phone is still trying to activate with Sprint.
History:
I pre ordered the Samsung S10+ with Sprint. I had my phone for about a month when sprint decided to up my monthly bill by twice the price. It was decided then to switch to Verizon about the same price but better services. I was told that the 2 Samsung phones we had would be able to switch over. ( Samsung 9 and 10) The Samsung 9 had no problems but the S10+ did not want to let go of sprint ( error Sprint Activation Not Completed) . Many calls to Sprint ( They have fully Unlocked the Phone Not their problem) , Verizon ( Phone makes calls and works like it should ) and Samsung .
We decided to send the phone into Samsung after the trip to the “UBreakIfix it shop “where they could not fix the problem. They stated the phone needs to be flashed and they do not have that ability to do that.
The phone was mailed in according to the Samsung Tech guy instructions. We were told the phone arrived on Monday and would be fixed 5-22-19. Called and Texted for updates all week. Went to a ticketed event on Saturday that was an all day event. I received a call at 10:55 AM while at the event and was told by the agent on the phone that I needed to send them proof of purchase by 5pm if they are going to fix my phone. ( IME# Receipt of pre order. )If I did not do this by 5pm my phone would be sent back to me broken. My husband left the event got on a bus to get back to our car. Drove all the way home to find the info needed and email it to them at 1:31pm . I called Samsung at 2:34pm and was told that there was no way to see if they received the email or not that the tech department is not open on Saturday. Who or how a call to me earlier from the tech department is unknow. We received an email at 2:04pm sating my phone was being mailed back to me. All of this is before the 5pm deadline. BURN 1 They could create a new ticket to have it fixed and I could mail it back when I got the phone back. They wanted proof that the phone belonged to be so many text message to make sure they get the info in real time and it gets attached to the new ticket.
Well while all this was going on My Aunt Died so I had to leave town for her funeral. When we got back with a broken phone we called to get the shipping label to have the phone sent back in to be fixed. They had to create a new ticket and we had to resend a text for real time proof the phone belonged to me. Phone was shipped back. Calls and text made to make sure the phone was fixed. We were told by the phone tech that the phone was fixed. Phone arrived today still broken BURN 2 . My faith in Samsung is really low at this point. Do I continue with a half working phone or toss this one and get a new brand phone saying goodbye to Samsung.
The issue:
1. The phone is still requesting to activate with Sprint, when we have the Verizon SIM in the phone.
2. It keeps a constant notification on
3. The radio is being used to try to activate with sprint constantly.
4. This is an unlocked phone and should be able to work on any provider.
Please let me know where I go from here. The phone is still trying to activate with Sprint.