07-21-2019 11:16 PM
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  1. donm527's Avatar
    No Att also
    Ahh... did read through this thread thoroughly so didn't know AT&T also. Then Samsung botched it.
    07-14-2019 01:24 PM
  2. mustang7757's Avatar
    Yeah , who knows if more carrier will have this bug. This is what we know so far.
    Ahh... did read through this thread thoroughly so didn't know AT&T also. Then Samsung botched it.
    07-14-2019 01:41 PM
  3. mustang7757's Avatar
    Funny how they call factory resetting a fix, when fixing it would mean not having to reset at all.

    Also interesting is how they claim it's a Verizon version problem when most posts here are with AT&T.

    But at least we have some sort of conformation that this is a real problem.
    Yeah I agree
    07-14-2019 01:41 PM
  4. B. Diddy's Avatar
    Ahh... did read through this thread thoroughly so didn't know AT&T also. Then Samsung botched it.
    It could still be a carrier issue, if the update hasn't caused any issues with carrier-agnostic unlocked phones. Maybe Verizon and AT&T add some kind of common bloatware app that interacts badly with something in the update?
    mustang7757 likes this.
    07-14-2019 02:26 PM
  5. Lobwedgephil's Avatar
    It could still be a carrier issue, if the update hasn't caused any issues with carrier-agnostic unlocked phones. Maybe Verizon and AT&T add some kind of common bloatware app that interacts badly with something in the update?
    Well the unlocked versions haven't received the update yet.
    B. Diddy likes this.
    07-15-2019 12:24 PM
  6. B. Diddy's Avatar
    Well the unlocked versions haven't received the update yet.
    Oh, I didn't realize that, thanks!
    07-15-2019 12:46 PM
  7. tabs31's Avatar
    What is the update # on Verizon that is causing the issue?
    07-15-2019 02:39 PM
  8. wilsodw's Avatar
    Updated my S10e with june update on Verizon, however I must of got lucky.....No password required however I have never set any security to begin with.
    07-15-2019 04:26 PM
  9. bkeaver's Avatar
    I have June update on TMobile and no password needed.
    kct1975 likes this.
    07-16-2019 06:58 AM
  10. Abbers727's Avatar
    Is this software for the June software update? I updated mine the day after I got mine (I got my S10+ about 2 weeks ago) and it didn't require me to use a password to update or after the update.

    I have Spectrum carrier.
    07-17-2019 11:11 PM
  11. Octavious Fignewton's Avatar
    You wouldn't if you kept the phone backed up. Imagine if Google said "Sorry, all your data is gone because one of our hard drives went".

    If everything is backed up, do a factory reset, get into the phone and restore everything.

    You can't keep Samsung from sending out defective updates, but you can keep from losing important data.
    I back up with Verizon, which means it's not really backed up. I always lose something. A lack of full backup is something I can't even begin to understand with these phones.
    07-19-2019 10:53 PM
  12. B. Diddy's Avatar
    In my opinion, an app or service that doesn't allow you to backup or sync information somewhere else that's reliable and easily accessible is not a very good app. For me:

    1. Photos on auto-backup to Google Photos
    2. Important documents to Google Drive or Keep Notes
    3. Contacts synced to Google Contacts
    4. Hangouts and Telegram have their chats synced to a cloud server
    5. Movies synced to Movies Anywhere (and therefore accessible in Google Play Movies, Vudu, Amazon Video, etc.)
    6. LastPass synced to their server

    SMS messages are theoretically backed up as part of the Google system backup -- I think it works pretty well, but I've never paid close attention to it, because I generally don't consider SMS threads crucial data. If there's an important phone number or other piece of information I receive in a text message, I enter it somewhere else like Google Contacts, Drive, Keep, etc.

    I can understand how game enthusiasts would be upset if game progress were lost, but that's something to take up with the game developers -- encourage them to include a cloud save feature, or to make the save game files easy to identify and back up.
    mustang7757 likes this.
    07-21-2019 11:16 PM
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