1. ThrowinRocks's Avatar
    When trying to use Google assistant I tell it to call Dad and this is all I get. It never makes the call it just populates the screen. What the?
    Yes, I've tried different contacts numbers with the same results.
    Yes, I've rebooted the phone.
    Yes, I've reinstalled the OS.
    Attached Thumbnails Is this a Samsung s10 issue or Android Pie 9.0 issue?-screenshot_20190709-164711_google.jpg  
    07-09-2019 05:34 PM
  2. Adrian_luna94's Avatar
    maybe its a glitch something that didnt went well
    did you ask your dad if he got your calls or if his phone is okay or not?
    07-09-2019 05:44 PM
  3. ThrowinRocks's Avatar
    maybe its a glitch something that didnt went well
    did you ask your dad if he got your calls or if his phone is okay or not?
    I have his phone sitting right next to me. No issues with it whatsoever. His Google assistant works perfect. Normally when using Google assistant when you tell it to call someone it opens the phone dialer app. This stays on that screen.
    07-09-2019 05:49 PM
  4. rescuejg's Avatar
    Safe to assume you've tried it with other names in your directory and it behaves the same way?
    07-09-2019 07:25 PM
  5. ThrowinRocks's Avatar
    Safe to assume you've tried it with other names in your directory and it behaves the same way?
    Here's what I posted earlier.
    Yes, I've tried different contacts numbers with the same results.
    Yes, I've rebooted the phone.
    Yes, I've reinstalled the OS.
    07-09-2019 07:28 PM
  6. fuzzylumpkin's Avatar
    Hmm... I'd say it's a Google issue.

    If you've factory reset it's likely a server side problem and you'll just have to wait out. You could try opting in to the beta for the Google app... Worth a shot, right?

    In a likely unrelated coincidence, for the last couple of weeks if i ask Bixby (ugh) on my Galaxy Watch to "call *contact name*" it just says "*contact name* is not in your contact list" so I can relate to your frustration.

    Hey! That's an idea... You can always use Bixby (ugh) as a stop gap until it starts working again... If you're a masochist lol.
    07-09-2019 08:08 PM
  7. ThrowinRocks's Avatar
    This is what causes me to go back to iPhones year after year. I purchased the S8 tons of issues, S9 camera was broke and sent it in for repair and they didn't fix crap it was still broke and now this software issue with the S10. lol
    Maybe I need to try a different brand of Android phone.
    No OnePlus whatever it has to have wireless charging and be IP67 or 68 rating.

    I just don't want to go back to Apple. I like it but their prices are too high. I end up buying the iPhone, iPad and an iMac because of the ecosystem. It get's expensive. I'd prefer Android and a Chromebook or Chromebox.
    07-09-2019 11:19 PM
  8. mustang7757's Avatar
    Here's what I posted earlier.
    Yes, I've tried different contacts numbers with the same results.
    Yes, I've rebooted the phone.
    Yes, I've reinstalled the OS.
    Did you reinstall the OS by flashing it ? Or you did a factory reset?
    07-09-2019 11:50 PM
  9. ThrowinRocks's Avatar
    Flashing it as in holding down the buttons and bringing up the menu screen and selecting erase? Yes
    Also did the factory reset.
    07-09-2019 11:53 PM
  10. mustang7757's Avatar
    Flashing it as in holding down the buttons and bringing up the menu screen and selecting erase? Yes
    Also did the factory reset.
    Oh ok
    So you cleared cache in recovery and a factory reset , flashing is through Odin the firmware , I thought maybe something went wrong if u did that , but now I know what you did .
    07-09-2019 11:58 PM
  11. mustang7757's Avatar
    did this happen recently or its been like that for awhile Google Assistant?
    07-10-2019 12:00 AM
  12. ThrowinRocks's Avatar
    did this happen recently or its been like that for awhile Google Assistant?
    No way. I won't ever flash anything. lol Bricked a phone years ago and that was it for me.

    No, it's started from day three and I've owned no for 37 days. It's actually gotten worse because when it does that like what you see in the screen shot the phone will sometimes freeze up and I have to reboot it. Even after a reboot Google assistant may or may not work.
    That's just adding more frustration as I had to turn off Smart lock because it never worked at my house. Even after adding like 20 location within a block. LOL
    07-10-2019 12:18 AM
  13. mustang7757's Avatar
    No way. I won't ever flash anything. lol Bricked a phone years ago and that was it for me.

    No, it's started from day three and I've owned no for 37 days. It's actually gotten worse because when it does that like what you see in the screen shot the phone will sometimes freeze up and I have to reboot it. Even after a reboot Google assistant may or may not work.
    That's just adding more frustration as I had to turn off Smart lock because it never worked at my house. Even after adding like 20 location within a block. LOL
    When you set your phone up in beginning of after the factory reset do you use smart switch?

    I don't blame you not flashing after bricking your phone lol
    07-10-2019 12:24 AM
  14. ThrowinRocks's Avatar
    When you set your phone up in beginning of after the factory reset do you use smart switch?

    I don't blame you not flashing after bricking your phone lol
    No. Even when I bought new iPhones I'd never use any old iCloud or iTunes backups or nothing like Smart Switch.

    I use to take screenshots of how I had my icon layout on my old phones and just set the phone up as new and redownload the apps. I really only use like 9 apps so it's no big deal.
    07-10-2019 12:27 AM
  15. mustang7757's Avatar
    No. Even when I bought new iPhones I'd never use any old iCloud or iTunes backups or nothing like Smart Switch.

    I use to take screenshots of how I had my icon layout on my old phones and just set the phone up as new and redownload the apps. I really only use like 9 apps so it's no big deal.
    9 apps , your phone should fly with no hiccups lol

    Only thing I can suggest not confident it would work , would be uninstall the Google app update and don't let it update through Google play store see if that helps . To do this is long press the Google app >info tap > 3 Dots upper right corner uninstall the update but make sure play store you don't have apps update automatically.
    07-10-2019 12:37 AM
  16. ThrowinRocks's Avatar
    I'll give it a try tomorrow. I'll update then.
    mustang7757 likes this.
    07-10-2019 12:40 AM
  17. mustang7757's Avatar
    I'll give it a try tomorrow. I'll update then.
    Cool...let me know
    07-10-2019 12:42 AM
  18. ThrowinRocks's Avatar
    Didn't fix a thing.
    07-10-2019 01:29 PM
  19. mustang7757's Avatar
    Didn't fix a thing.
    Yeah I figured it was a long shot .
    07-10-2019 01:30 PM
  20. Galactic Zoo's Avatar
    Well, I suggest you bite the bullet and reinstall the firmware. In your situation you can use Emergency software recovery in Samsung Smart Switch. This is specifically for Samsungs and made by Samsung, it's not some kids playing with coding so you can have the confidence in know its use will not brick your phone. It will also keep your data intact.
    07-11-2019 06:12 AM
  21. ThrowinRocks's Avatar
    Well, I suggest you bite the bullet and reinstall the firmware. In your situation you can use Emergency software recovery in Samsung Smart Switch. This is specifically for Samsungs and made by Samsung, it's not some kids playing with coding so you can have the confidence in know its use will not brick your phone. It will also keep your data intact.
    Samsung talked me through that process. In fact the tech took control of the phone and did everything. after 2 hours we finished and it didn't fix it. Sending it to Samsung as they think this isn't and app or software issue at this point.
    07-11-2019 12:12 PM
  22. Galactic Zoo's Avatar
    Thanks for the feedback. Hopefully you get the phone back soon, firing on all cylinders.
    07-12-2019 02:03 AM
  23. ThrowinRocks's Avatar
    Not sure I'll keep it. Odd thing is I have a Kyocera V2 I use for backup and that thing has zero issues with Google Assistant and Zero issues when using Smart Lock. a phone i paid $39.97 for at Walmart.
    07-12-2019 12:01 PM

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