1. Jmenendezomaha's Avatar
    I have a Galaxy s10 and it's very difficult to "wake up" the phone. I've looked thru the various settings.
    Does anyone have any suggestions?
    07-11-2019 07:30 AM
  2. Jmenendezomaha's Avatar
    My phone keeps going to sleep while I'm on a call.
    How do I disable that? It's extremely annoying, especially if I need to use the keyboard during the call.
    07-11-2019 07:33 AM
  3. Galactic Zoo's Avatar
    Can you give more detail? Do you mean Lift to wake or Double tap to wake up issues or something else?
    07-11-2019 07:34 AM
  4. belodion's Avatar
    Also, moved to S10, and two threads merged.
    07-11-2019 08:30 AM
  5. paridge's Avatar
    Pressing the power button should wake it up while you're on the phone.
    07-11-2019 09:03 AM
  6. bbgpsuser's Avatar
    My phone keeps going to sleep while I'm on a call.
    How do I disable that? It's extremely annoying, especially if I need to use the keyboard during the call.
    Yeah, unfortunately that is standard operating procedure since at least the Note 8. You can double tap the screen or click the power button to wake when on a conference call.
    07-11-2019 01:19 PM
  7. Jmenendezomaha's Avatar
    I mean either. "Lift to wake" only works about half the time, and usually it takes about 6 or 7 taps.
    07-11-2019 11:45 PM
  8. Hermes Hidayat's Avatar
    My phone keeps going to sleep while I'm on a call.
    How do I disable that? It's extremely annoying, especially if I need to use the keyboard during the call.
    When in a call.the proximity sensor turns the screen off so that your cheek doesnt end the call or do some end of the world stuff.you can just tap it twice and it will turn on again.
    07-12-2019 09:41 AM
  9. Hermes Hidayat's Avatar
    I mean either. "Lift to wake" only works about half the time, and usually it takes about 6 or 7 taps.

    Try just using either 1.double tap to wake works well for me.
    07-12-2019 09:42 AM
  10. Adam Frix's Avatar
    Double tap on my S10+ really doesn't work well at all.

    Works great on my Tab 5Se.

    I'm missing my S9+ more and more every day.
    07-12-2019 01:57 PM
  11. Stellaluna66's Avatar
    My S10 is a challenge to wake also. I had it set to double-tap to wake, but that worked only after about 6-8 taps. I turned it off and switched to lift to wake, but that has me lifting the phone, then shaking it back and forth, side to side until it finally wakes. I have small hands and the power button on the side is hard to deploy with my Otterbox folio case. It is a massive frustration just to simply look at my phone. I got the otterbox because my beloved S8 fell and the Samsung LED folio case (a very fun case!) opened and destroyed the screen, ruining the phone, requiring me to upgrade.

    I really miss my S8 that had a folio case that awakened the phone by opening the cover. *Sigh* I presume the S10 lacks the magnet or whatever it is to be awakened by opening the folio cover, or maybe the cover itself lacks the magnet. Every time I pick up my phone it must look like I'm shaking water or debris off it, the way I have to wrestle with it to get it to wake up. I know I'm spoiled, but I'm not used to this.

    It doesn't look like there's a fix for this so thank you for the opportunity to vent.
    08-15-2019 12:36 PM
  12. 11B1P's Avatar
    I'm thinking either the launcher or a theme may be causing the issue. I have no trouble waking my S10+
    08-15-2019 06:12 PM
  13. werkx's Avatar
    My S10 is a challenge to wake also. I had it set to double-tap to wake, but that worked only after about 6-8 taps. I turned it off and switched to lift to wake, but that has me lifting the phone, then shaking it back and forth, side to side until it finally wakes. I have small hands and the power button on the side is hard to deploy with my Otterbox folio case. It is a massive frustration just to simply look at my phone. I got the otterbox because my beloved S8 fell and the Samsung LED folio case (a very fun case!) opened and destroyed the screen, ruining the phone, requiring me to upgrade.

    I really miss my S8 that had a folio case that awakened the phone by opening the cover. *Sigh* I presume the S10 lacks the magnet or whatever it is to be awakened by opening the folio cover, or maybe the cover itself lacks the magnet. Every time I pick up my phone it must look like I'm shaking water or debris off it, the way I have to wrestle with it to get it to wake up. I know I'm spoiled, but I'm not used to this.

    It doesn't look like there's a fix for this so thank you for the opportunity to vent.
    I think I read that the lift to wake function is a learning thing. So the phone will learn your routine and try to adjust accordingly...eventually. How true is that or how well it works? Your guess is as good as mine.

    With that said, I have enabled biometrics fp, face recognition, lift to wake, and accidental touch protection. The lift to wake doesn't work as expected initially but I am trying to adjust by applying a consistent wake usage.

    It works every time if I tap once (the fp imprint wakes but not using it) then lift the phone (make sure face is in view of front camera). We both are still adjusting to other usage routines.

    I do find the touch protection is not as easy-to-use with this combination. Still adjusting.
    08-16-2019 09:08 AM

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