Proximity sensor? Galaxy S10+. MAJOR ISSUE!

CraigHHH

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Jul 18, 2019
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Guys, this issue is driving me NUTS, and I have no idea what to do.
I've cleared the phone's cache, and I've booted in Safe Mode, and the problem persists.

I press "Play" on a Whatsapp voice note, and it takes a whole second to switch to the earpiece only and for the screen to go black, instead of it doing it instantly!

Anyone else having this issue? Seems to be a hardware thing, but maybe this is something that can be fixed with a software update...?

EDIT: happens when I'm calling someone too. Takes a whole second for it to turn off the screen when I start a call and put the phone on my ears. Very annoying!
 
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mustang7757

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Guys, this issue is driving me NUTS, and I have no idea what to do.
I've cleared the phone's cache, and I've booted in Safe Mode, and the problem persists.

I press "Play" on a Whatsapp voice note, and it takes a whole second to switch to the earpiece only and for the screen to go black, instead of it doing it instantly!

Anyone else having this issue? Seems to be a hardware thing, but maybe this is something that can be fixed with a software update...?

EDIT: happens when I'm calling someone too. Takes a whole second for it to turn off the screen when I start a call and put the phone on my ears. Very annoying!
Maybe problem on WhatsApp end?
Did you try clearing cache there and force close?
 

mustang7757

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Yes, and this was NOT a problem with my OnePlus 5, nor it's a problem with my mom's iPhone XS Max, nor it's a problem with my dad's Huawei Mate 20 Lite.
Ok , just trying help you figure this out.
I have WhatsApp on my following devices also no issues. But want try help you figure it out .
iPhone x
Note 9
1+6
Pixel 3xl
S10+
Those phones I have it on but regardless let's see if we can figure your issue out .
 

mustang7757

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Can you go to settings then apps > 3 Dots upper right corner tap> reset app preference see if anything changes?
 

CraigHHH

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Can you go to settings then apps > 3 Dots upper right corner tap> reset app preference see if anything changes?

that didn't work, and now my Whatsapp chats appear with the numbers only, not the names. And to fix it, I need to follow the instructions found on https://faq.whatsapp.com/en/android/30019297/, and I don't know what that's going to do with my Whatsapp chats. Here we go again, uninstalling it and reinstalling it.

It's a phone issue. And Samsung needs to answer for this. Thanks anyway
 

mustang7757

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that didn't work, and now my Whatsapp chats appear with the numbers only, not the names. And to fix it, I need to follow the instructions found on https://faq.whatsapp.com/en/android/30019297/, and I don't know what that's going to do with my Whatsapp chats. Here we go again, uninstalling it and reinstalling it.

It's a phone issue. And Samsung needs to answer for this. Thanks anyway

Oh sorry didn't workout, you can get hold of Samsung through the members app let them Know your issue .
 
Dec 16, 2018
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There is definitely something buggy about it. I've hung up a few calls accidentally with my face as well, just using the regular phone app.

Also occasional pocket dials and music starts playing randomly after leaving car / Android Auto, which I suspect may be the sensor as well.

Hopefully just a software issue!
 

zipro

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Doesn’t work with some apps. Runtastic push-ups Pro doesn’t work at all on my S10 5G. Doesn’t recognize the face approaching
 

11B1P

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It's a phone issue. And Samsung needs to answer for this. Thanks anyway

Samsung needs to answer for this? You sound like you're special and entitled. Nobody wants to receive a defective phone but it happens.

Do you realize there are going to be lemons?

Have you contacted Samsung for a replacement?
 

jlangner

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Its phone. On regular dialer I occassionally notice my phone call is paused. It is because somehow my ear triggers the 3 dots on dialer and hits pause. Usually only happens on incoming calls so I am going to disable AOD and see if that is related...somehow.
 

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