1. CraigHHH's Avatar
    Guys, this issue is driving me NUTS, and I have no idea what to do.
    I've cleared the phone's cache, and I've booted in Safe Mode, and the problem persists.

    I press "Play" on a Whatsapp voice note, and it takes a whole second to switch to the earpiece only and for the screen to go black, instead of it doing it instantly!

    Anyone else having this issue? Seems to be a hardware thing, but maybe this is something that can be fixed with a software update...?

    EDIT: happens when I'm calling someone too. Takes a whole second for it to turn off the screen when I start a call and put the phone on my ears. Very annoying!
    07-18-2019 10:00 AM
  2. mustang7757's Avatar
    Guys, this issue is driving me NUTS, and I have no idea what to do.
    I've cleared the phone's cache, and I've booted in Safe Mode, and the problem persists.

    I press "Play" on a Whatsapp voice note, and it takes a whole second to switch to the earpiece only and for the screen to go black, instead of it doing it instantly!

    Anyone else having this issue? Seems to be a hardware thing, but maybe this is something that can be fixed with a software update...?

    EDIT: happens when I'm calling someone too. Takes a whole second for it to turn off the screen when I start a call and put the phone on my ears. Very annoying!
    Maybe problem on WhatsApp end?
    Did you try clearing cache there and force close?
    07-18-2019 10:07 AM
  3. Galactic Zoo's Avatar
    I have a problem with my proximity sensor, it means AOD doesn't switch off. I'm hoping there will be an update to resolve this.
    07-18-2019 10:07 AM
  4. mustang7757's Avatar
    I have a problem with my proximity sensor, it means AOD doesn't switch off. I'm hoping there will be an update to resolve this.
    I Know been issue since day 1, just gets dim.
    07-18-2019 10:09 AM
  5. CraigHHH's Avatar
    Maybe problem on WhatsApp end?
    Did you try clearing cache there and force close?
    No sir. This is a known issue on the S10 series.
    07-18-2019 10:11 AM
  6. Galactic Zoo's Avatar
    It uses about 5% battery so I use tap to display
    07-18-2019 10:11 AM
  7. mustang7757's Avatar
    No sir. This is a known issue on the S10 series.
    I use WhatsApp , not experiencing this.
    07-18-2019 10:16 AM
  8. CraigHHH's Avatar
    I use WhatsApp , not experiencing this.
    Good for you! I just uninstalled and reinstalled Whatsapp on my phone, and the problem persists. Therefore, it's not a Whatsapp problem.
    07-18-2019 10:37 AM
  9. mustang7757's Avatar
    Good for you! I just uninstalled and reinstalled Whatsapp on my phone, and the problem persists. Therefore, it's not a Whatsapp problem.
    This only happens when you switch to ear piece to listen to the voice note?
    07-18-2019 10:40 AM
  10. CraigHHH's Avatar
    This only happens when you switch to ear piece to listen to the voice note?
    Yes, and this was NOT a problem with my OnePlus 5, nor it's a problem with my mom's iPhone XS Max, nor it's a problem with my dad's Huawei Mate 20 Lite.
    07-18-2019 10:46 AM
  11. mustang7757's Avatar
    Yes, and this was NOT a problem with my OnePlus 5, nor it's a problem with my mom's iPhone XS Max, nor it's a problem with my dad's Huawei Mate 20 Lite.
    Ok , just trying help you figure this out.
    I have WhatsApp on my following devices also no issues. But want try help you figure it out .
    iPhone x
    Note 9
    1+6
    Pixel 3xl
    S10+
    Those phones I have it on but regardless let's see if we can figure your issue out .
    07-18-2019 10:55 AM
  12. mustang7757's Avatar
    Can you go to settings then apps > 3 Dots upper right corner tap> reset app preference see if anything changes?
    07-18-2019 10:57 AM
  13. CraigHHH's Avatar
    Can you go to settings then apps > 3 Dots upper right corner tap> reset app preference see if anything changes?
    that didn't work, and now my Whatsapp chats appear with the numbers only, not the names. And to fix it, I need to follow the instructions found on https://faq.whatsapp.com/en/android/30019297/, and I don't know what that's going to do with my Whatsapp chats. Here we go again, uninstalling it and reinstalling it.

    It's a phone issue. And Samsung needs to answer for this. Thanks anyway
    07-18-2019 12:13 PM
  14. mustang7757's Avatar
    that didn't work, and now my Whatsapp chats appear with the numbers only, not the names. And to fix it, I need to follow the instructions found on https://faq.whatsapp.com/en/android/30019297/, and I don't know what that's going to do with my Whatsapp chats. Here we go again, uninstalling it and reinstalling it.

    It's a phone issue. And Samsung needs to answer for this. Thanks anyway
    Oh sorry didn't workout, you can get hold of Samsung through the members app let them Know your issue .
    07-18-2019 10:36 PM
  15. anon(10562251)'s Avatar
    There is definitely something buggy about it. I've hung up a few calls accidentally with my face as well, just using the regular phone app.

    Also occasional pocket dials and music starts playing randomly after leaving car / Android Auto, which I suspect may be the sensor as well.

    Hopefully just a software issue!
    07-19-2019 10:08 AM
  16. zipro's Avatar
    Doesn’t work with some apps. Runtastic push-ups Pro doesn’t work at all on my S10 5G. Doesn’t recognize the face approaching
    07-20-2019 12:52 PM
  17. 11B1P's Avatar
    It's a phone issue. And Samsung needs to answer for this. Thanks anyway
    Samsung needs to answer for this? You sound like you're special and entitled. Nobody wants to receive a defective phone but it happens.

    Do you realize there are going to be lemons?

    Have you contacted Samsung for a replacement?
    07-20-2019 08:37 PM
  18. jlangner's Avatar
    Its phone. On regular dialer I occassionally notice my phone call is paused. It is because somehow my ear triggers the 3 dots on dialer and hits pause. Usually only happens on incoming calls so I am going to disable AOD and see if that is related...somehow.
    07-23-2019 02:37 PM

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