1. raynman1989's Avatar
    Title says it all. Doesn't happen every time but it's incredibly frustrating when it does. It requires me to do a reset holding the volume down and power buttons as nothing else works even a restart. It used to just freeze for maybe 10 seconds but now it freezers indefinitely.
    08-11-2019 07:00 AM
  2. mustang7757's Avatar
    Title says it all. Doesn't happen every time but it's incredibly frustrating when it does. It requires me to do a reset holding the volume down and power buttons as nothing else works even a restart. It used to just freeze for maybe 10 seconds but now it freezers indefinitely.
    Have you tried any troubleshooting steps?

    Welcome to the forum's!
    08-11-2019 09:16 AM
  3. trucksmoveamerica#AC's Avatar
    Title says it all. Doesn't happen every time but it's incredibly frustrating when it does. It requires me to do a reset holding the volume down and power buttons as nothing else works even a restart. It used to just freeze for maybe 10 seconds but now it freezers indefinitely.
    I literally just talked to a friend that has a note 9 that this exact thing is happening. Started doing it after last update.
    08-11-2019 09:59 AM
  4. raynman1989's Avatar
    Which troubleshooting steps? I've done restarts, cleared my memory, my sd card has plenty of space, everything is up to date. Do you have any other suggestions?
    08-11-2019 03:22 PM
  5. raynman1989's Avatar
    Oh for real? I couldn't remember if it started happening after the update or not but maybe that's the cause!
    08-11-2019 03:23 PM
  6. trucksmoveamerica#AC's Avatar
    Oh for real? I couldn't remember if it started happening after the update or not but maybe that's the cause!
    I don't know, he's been doing the same things you've been doing.
    08-11-2019 03:38 PM
  7. mustang7757's Avatar
    Which troubleshooting steps? I've done restarts, cleared my memory, my sd card has plenty of space, everything is up to date. Do you have any other suggestions?
    I've heard that snap chat was causing issues if you use that , if not try long pressing the camera app >,tap info> go to storage clear data,cache, force stop it
    08-11-2019 10:41 PM
  8. raynman1989's Avatar
    I don't use snapchat and I tried clearing data and cache but the problem still persists. Occasionally is just take ages for the phone to save a video and other times I have to do a hard restart
    08-20-2019 09:13 PM
  9. mustang7757's Avatar
    I don't use snapchat and I tried clearing data and cache but the problem still persists. Occasionally is just take ages for the phone to save a video and other times I have to do a hard restart
    Have you tried removing your SD card ?
    08-20-2019 09:20 PM
  10. raynman1989's Avatar
    Nope. I have tried changing the storage location though
    08-20-2019 09:23 PM
  11. mustang7757's Avatar
    Sometimes they can glitch then make the system or app act up
    Nope. I have tried changing the storage location though
    08-20-2019 09:32 PM
  12. B. Diddy's Avatar
    Does this also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-39505
    08-20-2019 11:17 PM

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