08-16-2019 12:36 PM
30 12
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  1. stabbedintheface's Avatar
    I have an unlocked S10 that recently started giving me the dreaded moisture detected error. Like most people, I will swear up and down this phone has never seen any moisture.

    However, my case is a little different. I really only ever plug in my phone to do Android Auto in my car. I have wireless chargers everywhere else.

    I went through all the normal stuff to get rid of this error ( cleaned port, air blasted it, reset phone to defaults, etc). And nothing working.

    Then I tried plugging the phone into another plug. And no moisture error. The moment I plug it into my car I get the moisture error.

    So I figure it's the cable I'm using in the car. So I switch out the cables I'm using and I still get the moisture error in the car. I take both cables from the car to another source and no moisture error.

    So now i'm thinking it has to be something to do with the Kenwood deck I have.

    Here is my problem:

    When I take it to Kenwood to get it warrantied they plug in any number of other phones (none of them are an S10) and they have zero problems. So they said there is nothing for them to do with the head unit.

    I took my phone to ubrakifix and they of course said...there is nothing wrong with this phone. They can plug it in to any charger and they don't get the error.

    This has been going on for well over a month and I'm looking to see if anyone else has run into anything like this or if anyone has any advice.
    08-14-2019 01:10 PM
  2. Rukbat's Avatar
    Just advice - buy a plug-in charger for the car. The Kenwood may not be able to handle the S10 for some reason. (The port is really meant for an mp3 player, not a phone.)
    08-14-2019 01:33 PM
  3. dendron01's Avatar
    I have an unlocked S10 that recently started giving me the dreaded moisture detected error. Like most people, I will swear up and down this phone has never seen any moisture.

    However, my case is a little different. I really only ever plug in my phone to do Android Auto in my car. I have wireless chargers everywhere else.

    I went through all the normal stuff to get rid of this error ( cleaned port, air blasted it, reset phone to defaults, etc). And nothing working.

    Then I tried plugging the phone into another plug. And no moisture error. The moment I plug it into my car I get the moisture error.

    So I figure it's the cable I'm using in the car. So I switch out the cables I'm using and I still get the moisture error in the car. I take both cables from the car to another source and no moisture error.

    So now i'm thinking it has to be something to do with the Kenwood deck I have.

    Here is my problem:

    When I take it to Kenwood to get it warrantied they plug in any number of other phones (none of them are an S10) and they have zero problems. So they said there is nothing for them to do with the head unit.

    I took my phone to ubrakifix and they of course said...there is nothing wrong with this phone. They can plug it in to any charger and they don't get the error.

    This has been going on for well over a month and I'm looking to see if anyone else has run into anything like this or if anyone has any advice.
    Android Auto does not work well with your device plugged in to charge. I had problems doing this using a Pixel device as well. Not sure of the exact issue, but I believe it has to do with trying to send audio and/or data via the cable when it's plugged in. Given the nature of USB-C and lack of consistency across different devices, that is bound to lead to compatibility issues.

    So yes most likely all parties are correct and Android Auto is the real culprit.

    I suggest you use wireless charging in the car as well and that should solve it.
    Nostromo79 likes this.
    08-14-2019 03:19 PM
  4. stabbedintheface's Avatar
    Just advice - buy a plug-in charger for the car. The Kenwood may not be able to handle the S10 for some reason. (The port is really meant for an mp3 player, not a phone.)
    The problem is then I can't use Android Auto.

    Plus, it worked before... So weird
    08-14-2019 03:19 PM
  5. stabbedintheface's Avatar
    Android Auto does not work well with your device plugged in to charge. I had problems doing this using a Pixel device as well. Not sure of the exact issue, but I believe it has to do with trying to send audio and/or data via the cable when it's plugged in. Given the nature of USB-C and lack of consistency across different devices, that is bound to lead to compatibility issues.

    So yes most likely all parties are correct and Android Auto is the real culprit.

    I suggest you use wireless charging in the car as well and that should solve it.
    Crazy that it throws the moisture error though.

    The Kenwood place plugged in a pixel and it worked fine. Oddly enough, my wifes S7 works fine also.

    I can't use wireless charging because then I can't use Android Auto.
    08-14-2019 03:24 PM
  6. dendron01's Avatar
    I can't use wireless charging because then I can't use Android Auto.
    How so? Android Auto works fine with wireless charging. I use both all the time with my S10+.
    08-14-2019 03:33 PM
  7. mustang7757's Avatar
    I have an unlocked S10 that recently started giving me the dreaded moisture detected error. Like most people, I will swear up and down this phone has never seen any moisture.

    However, my case is a little different. I really only ever plug in my phone to do Android Auto in my car. I have wireless chargers everywhere else.

    I went through all the normal stuff to get rid of this error ( cleaned port, air blasted it, reset phone to defaults, etc). And nothing working.

    Then I tried plugging the phone into another plug. And no moisture error. The moment I plug it into my car I get the moisture error.

    So I figure it's the cable I'm using in the car. So I switch out the cables I'm using and I still get the moisture error in the car. I take both cables from the car to another source and no moisture error.

    So now i'm thinking it has to be something to do with the Kenwood deck I have.

    Here is my problem:

    When I take it to Kenwood to get it warrantied they plug in any number of other phones (none of them are an S10) and they have zero problems. So they said there is nothing for them to do with the head unit.

    I took my phone to ubrakifix and they of course said...there is nothing wrong with this phone. They can plug it in to any charger and they don't get the error.

    This has been going on for well over a month and I'm looking to see if anyone else has run into anything like this or if anyone has any advice.
    Try resetting the head unit by pulling the fuse or disconnect the battery for 15 minutes ?
    08-14-2019 03:34 PM
  8. stabbedintheface's Avatar
    ? How. How do you connect with the head unit?
    08-14-2019 03:55 PM
  9. stabbedintheface's Avatar
    Try resetting the head unit by pulling the fuse or disconnect the battery for 15 minutes ?
    Great idea. I will try that tonight. Didn't even think about "Rebooting" the car
    mustang7757 likes this.
    08-14-2019 03:56 PM
  10. mustang7757's Avatar
    Great idea. I will try that tonight. Didn't even think about "Rebooting" the car
    Ok cool let us know
    08-14-2019 04:01 PM
  11. CountryDevil's Avatar
    How so? Android Auto works fine with wireless charging. I use both all the time with my S10+.
    How is it that you are using AA with the S10+ wirelessly? The S10+ does not support AA wirelessly.
    08-14-2019 04:38 PM
  12. stabbedintheface's Avatar
    I think what they mean is they just use AA on their screen
    08-14-2019 05:34 PM
  13. dendron01's Avatar
    I think what they mean is they just use AA on their screen
    You can also connect to an audio device / car audio system via Bluetooth.
    08-14-2019 05:58 PM
  14. stabbedintheface's Avatar
    True. Though that's not Android auto. That's just playing the audio through the headset.

    My head unit supports Android auto on the display
    08-14-2019 06:18 PM
  15. dendron01's Avatar
    True. Though that's not Android auto. That's just playing the audio through the headset.

    My head unit supports Android auto on the display
    Well, yes and no. Android Auto is still running everything. Only difference is the display being used is the phone's.
    08-14-2019 07:26 PM
  16. Mooncatt's Avatar
    Well, yes and no. Android Auto is still running everything. Only difference is the display being used is the phone's.
    Actually, just no. AA changes up a number of functions and the display of the phone. If you do a standard Bluetooth connection, that does not use AA. It does not change the display or anything about how the phone operates.

    As for the original question, I'm guessing it's a general compatibility problem, which is unlikely to be fixed. Maybe try reaching out to Kenwood's corporate contact instead of a local shop? A local shop is going to be limited in what they can do, especially if this requires a firmware update (you are up to date, right?) or something that their programmers need to address.
    08-14-2019 07:55 PM
  17. Mike Dee's Avatar
    There seems to be some confusion in this thread. Android Auto works integrated with a head unit or without a head unit by just using your device. It doesn't matter which one you use it's still Android Auto. It may look different but it's still Android Auto. It may not seem as beneficial as opposed to running Google Maps but it's still Android Auto.

    There are also head units that support Android auto wirelessly but both the device and the head unit must support it.

    Lastly, if your head unit supports Android Auto the USB is port is designed for a phone and not just an MP3 player. There may be compatbility issues using Android Auto depending on the head unit and software especially with aftermarket units and especially after an update.
    08-14-2019 09:00 PM
  18. Mike Dee's Avatar
    The problem is then I can't use Android Auto.

    Plus, it worked before... So weird
    Did you recall if this happened after an update? I'm usually the last person to blame updates but that's always a possibility.
    If you can't get it working I would factory reset the phone after backing up your data.
    You be amazed at some of the problems that solved though I know that seem painfully.
    It would also be nice to try another S10+ but that may not be realistic for you.
    08-14-2019 09:04 PM
  19. stabbedintheface's Avatar
    Did you recall if this happened after an update? I'm usually the last person to blame updates but that's always a possibility.
    If you can't get it working I would factory reset the phone after backing up your data.
    You be amazed at some of the problems that solved though I know that seem painfully.
    It would also be nice to try another S10+ but that may not be realistic for you.
    No update. I checked that. I've already factory reset it.
    08-14-2019 09:20 PM
  20. Mike Dee's Avatar
    No update. I checked that. I've already factory reset it.
    I figured you might have tried it. Could be almost anything. Triggering the moisture sensor.
    08-14-2019 09:27 PM
  21. mustang7757's Avatar
    08-14-2019 10:09 PM
  22. mustang7757's Avatar
    To do AA auto wireless you'll need head unit with wifi built in doesn't do it bluetooth
    08-14-2019 10:10 PM
  23. Mike Dee's Avatar
    To do AA auto wireless you'll need head unit with wifi built in doesn't do it bluetooth
    And the device has to support the wireless AA function
    08-15-2019 08:12 AM
  24. mustang7757's Avatar
    And the device has to support the wireless AA function
    Yes believe that's in AA to flip on , so device has to be able use AA to use it
    08-15-2019 08:22 AM
  25. Mike Dee's Avatar
    Yes believe that's in AA to flip on , so device has to be able use AA to use it
    Not all devices or OSs have the capability
    08-15-2019 09:13 AM
30 12

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