1. teresaivey's Avatar
    S10 Plus phone-Since yesterday, random ads have been popping up on my screen no matter what I am on-messaging, instagram, youtube, etc. It has to count down to zero before I can hit the x to close it out. Also, there is a black rectangle that appears at the top of my screen after the ad is gone. It makes my screen frozen. I have to hit the back arrow at the bottom of my phone for it to disappear. Does this sound like a virus?
    08-26-2019 10:25 AM
  2. mustang7757's Avatar
    S10 Plus phone-Since yesterday, random ads have been popping up on my screen no matter what I am on-messaging, instagram, youtube, etc. It has to count down to zero before I can hit the x to close it out. Also, there is a black rectangle that appears at the top of my screen after the ad is gone. It makes my screen frozen. I have to hit the back arrow at the bottom of my phone for it to disappear. Does this sound like a virus?
    Hi, can you get a screenshot of that rectangular thing that pops up?
    08-26-2019 10:26 AM
  3. Javier P's Avatar
    Welcome to the forums. This guide can help you to identify which app is pushing those ads.
    08-26-2019 10:27 AM
  4. teresaivey's Avatar
    I will try next time it does it. It shouldn't be long from now.
    08-26-2019 10:31 AM
  5. Javier P's Avatar
    I will try next time it does it. It shouldn't be long from now.
    Tell us how it goes.
    08-26-2019 10:33 AM
  6. mustang7757's Avatar
    I will try next time it does it. It shouldn't be long from now.
    Ok, go through your app list see if any of them might be question mark to doing the ads
    08-26-2019 10:33 AM
  7. teresaivey's Avatar
    I have alot of apps on my phone-games mainly. How can I tell which ones were downloaded most recently?
    08-26-2019 10:46 AM
  8. B. Diddy's Avatar
    Open your Play Store app, tap Menu>My Apps, and then tap Installed, then sort by Last Updated.
    08-26-2019 10:49 AM
  9. teresaivey's Avatar
    08-26-2019 11:57 AM
  10. Javier P's Avatar
    Click image for larger version. 

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    That black rectangle is probably caused by the same app that pushes the ads.
    08-26-2019 11:59 AM
  11. Javier P's Avatar
    You can also check which apps have the 'draw over other apps' permission enabled.
    08-26-2019 12:00 PM
  12. teresaivey's Avatar
    I think it is related too. Both started happening at the same time. I don't have any new apps on my phone-just several that updated recently...
    08-26-2019 12:00 PM
  13. Javier P's Avatar
    I think it is related too. Both started happening at the same time. I don't have any new apps on my phone-just several that updated recently...
    The same steps explained in that guide will work for that black rectangle.
    08-26-2019 12:03 PM
  14. teresaivey's Avatar
    Thank you!
    08-26-2019 12:28 PM

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