1. DrNitun's Avatar
    Hello,

    Is anyone having issues accessing their visual voicemail (VVM) on their unlocked Note 10+ (purchased from Samsung)?? The VVM icon should appear on the dial pad to the left of the zero...correct? I had an unlocked Note 9 that had it appear on the left of the zero so I assume it would be the same here on the Note 10.

    When a voicemail comes in, I get two notifications. One from the default voicemail notification. The 2nd one is from visual voicemail. I have no way to access my visual voicemail unless I get a notification that I have a voicemail.

    HOWEVER, the voicemail app in the app list on my phone will take me to VVM. I don't get why it is set up like this. I contacted AT&T and they couldn't solve the issue. My phone is registered with them. I resetted all network settings and still AT&T couldn't solve the issue. I am hoping someone has or had this same issue and found a solution.

    Thanks,
    Nate
    10-18-2019 03:57 PM
  2. rescuejg's Avatar
    Do you have a visual voicemail app? See my screen shot.
    10-18-2019 04:01 PM
  3. DrNitun's Avatar
    RescueJg,

    No I do not I just have an app called Voicemail. But I think it is the same thing since when I press it, the app opens my Visual Voicemail inbox.
    10-18-2019 04:08 PM
  4. bbgpsuser's Avatar
    RescueJg,

    No I do not I just have an app called Voicemail. But I think it is the same thing since when I press it, the app opens my Visual Voicemail inbox.
    Yep, same here on unlocked Note 10+ on AT&T. App called "Voicemail".
    10-18-2019 04:26 PM

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