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  1. JPNFRK7's Avatar
    I have an Unlocked S10 bought from samsung on Verizon. Recently when traveling to Mexico I haven't been able to call out of Mexico like I could on my iPhones or Pixel devices. I always get the message that I have incorrectly dialed after pressing the contact in my list. The Assisted Dialing option doesn't show up under phone app-settings-other call settings.

    Is there anything I am missing? Data and texting works great down there. I recently removed the +1 or just 1 in front of numbers in my contacts but haven't been down there to test that.
    12-10-2019 10:57 PM
  2. B. Diddy's Avatar
    I assume you've looked throughout all of the Phone app's settings, right? In Google's own Phone app (on Pixel phones), the Assisted Dialing option is on the main Phone settings menu (i.e., not in the "Other Call Settings" menu).
    12-10-2019 11:17 PM
  3. JPNFRK7's Avatar
    I assume you've looked throughout all of the Phone app's settings, right? In Google's own Phone app (on Pixel phones), the Assisted Dialing option is on the main Phone settings menu (i.e., not in the "Other Call Settings" menu).
    I have looked everywhere. In the settings app, and in the Samsung phone app. It is supposed to be here but is not even an option.

    https://forums.androidcentral.com/e?...token=D1MvntzW
    12-10-2019 11:45 PM
  4. mustang7757's Avatar
    It's on the phone its probably automatically set in the phone app S10 Assisted Dialing-screenshot_20191210-235303_settings.jpeg
    12-10-2019 11:53 PM
  5. JPNFRK7's Avatar
    It's on the phone its probably automatically set in the phone app Click image for larger version. 

Name:	Screenshot_20191210-235303_Settings.jpeg 
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    I found that by searching it in the settings app. So it is just baked into the phone and should be dialing out on it's own?
    12-11-2019 12:01 AM
  6. mustang7757's Avatar
    I found that by searching it in the settings app. So it is just baked into the phone and should be dialing out on it's own?
    Yeah that's what I'm thinking , it's no where else.
    12-11-2019 12:10 AM
  7. JPNFRK7's Avatar
    Also just enabled Location for the Phone App Permissions. I guess Ill just have to try these changes the next time I go down there.
    12-11-2019 12:10 AM
  8. mustang7757's Avatar
    Also just enabled Location for the Phone App Permissions. I guess Ill just have to try these changes the next time I go down there.
    Yeah definitely ..
    12-11-2019 12:13 AM
  9. JPNFRK7's Avatar
    Yeah that's what I'm thinking , it's no where else.
    Would you mind following the instructions in the link I posted above and take a screenshot of that screen? Is the Assisted Dialing option there?
    12-11-2019 12:13 AM
  10. mustang7757's Avatar
    Would you mind following the instructions in the link I posted above and take a screenshot of that screen? Is the Assisted Dialing option there?
    That link doesn't mention assisted dialing
    12-11-2019 12:24 AM
  11. JPNFRK7's Avatar
    That link doesn't mention assisted dialing
    Hmm odd, here are the instructions I get from there.
    S10 Assisted Dialing-screen-shot-2019-12-10-9.24.41-pm.jpg
    12-11-2019 12:25 AM
  12. mustang7757's Avatar
    Hmm odd, here are the instructions I get from there.
    Click image for larger version. 

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    This what my settings look like S10 Assisted Dialing-screenshot_20191211-002738_call-20settings.jpegS10 Assisted Dialing-screenshot_20191211-002748_call-20settings.jpegS10 Assisted Dialing-screenshot_20191211-002817_call-20settings.jpeg
    12-11-2019 12:29 AM
  13. JPNFRK7's Avatar
    This what my settings look like Click image for larger version. 

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ID:	314079Click image for larger version. 

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ID:	314080Click image for larger version. 

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    I appreciate the help. Guess like I said, Ill have to try it next time I am down there since I have changed a few things since I last went down there. Appreciate the help.
    mustang7757 likes this.
    12-11-2019 12:30 AM
  14. mustang7757's Avatar
    I appreciate the help. Guess like I said, Ill have to try it next time I am down there since I have changed a few things since I last went down there. Appreciate the help.
    Your welcome !
    12-11-2019 12:32 AM
  15. LexingtonPro's Avatar
    Have the same issue. Same unlocked phone via Verizon. The assisted dialing app doesn't ask for location permission. This is a bug.

    Downloaded the Google phone app ported to S10 and it works fine.


    It's given my family of iPhone users something to laugh about....

    Your welcome !
    01-03-2020 10:42 AM
  16. mustang7757's Avatar
    Have the same issue. Same unlocked phone via Verizon. The assisted dialing app doesn't ask for location permission. This is a bug.

    Downloaded the Google phone app ported to S10 and it works fine.


    It's given my family of iPhone users something to laugh about....
    Hi , welcome!
    What do you mean ? The Stock Dialer app doesn't ask for location permission?
    01-03-2020 12:32 PM
  17. LexingtonPro's Avatar
    That's correct. Stock application doesn't ask for permission or have an option for assisted dialing under settings (see screenshots above). On last day of vacation, I get it to work... Lol
    01-03-2020 01:37 PM
  18. JPNFRK7's Avatar
    I haven't had the chance to try this out but I talked to Samsung and they told me to talk to Verizon. Samsung said it was on Verizon's end and that the calling feature in Mexico needed to be added. I talked to Verizon and they confirmed that data and text were setup but not calling on this line. They enabled it and like I said I havent tried it yet. Next I am going to port the google phone dialer. Hoping to try this before July since i have a Europe trip then. I never had to take this step from iPhone to Pixel but who knows.
    01-05-2020 05:06 PM
  19. JPNFRK7's Avatar
    Just tried it out in Mexico today and whatever Verizon changed on my account wasn’t enough. Luckily I can still dial out with 001 before the number but it is just one of those annoying things. I agree that this is something to do with the Samsung Phone app not handling international calls correctly. For now Ill just use 001 to dial any numbers in Mexico.
    mustang7757 likes this.
    01-10-2020 04:33 PM
  20. mustang7757's Avatar
    Just tried it out in Mexico today and whatever Verizon changed on my account wasn’t enough. Luckily I can still dial out with 001 before the number but it is just one of those annoying things. I agree that this is something to do with the Samsung Phone app not handling international calls correctly. For now Ill just use 001 to dial any numbers in Mexico.
    Thanks for updating , sorry didn't work out
    01-10-2020 04:36 PM
  21. JPNFRK7's Avatar
    Just found this tid bit while in the MyVerizon app. Going to be adding +1 to all of my numbers and see if this helps. Wont be able to try it for a bit. If someone with this problem could verify before I do please update this!
    Attached Thumbnails S10 Assisted Dialing-screenshot_20200110-135157_my-verizon.jpg  
    mustang7757 likes this.
    01-10-2020 04:54 PM

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