S10, S10+, S10e Bluetooth input problems

[Harley McLeod]

Samsung support have said they can't help because Bluetooth input devices aren't a supported feature.

 

[mustang7757]

They're full of it

https://thedroidguy.com/5-best-galaxy-s10-bluetooth-keyboard-in-2019-1098467

 

[mustang7757]

Try calling again speak with different agent

 

[Harley McLeod]

Not supported devices. They may work but they are not advertised as supported by Samsung.

 

[Harley McLeod]

The only 'supported' input device for an S10 is the Gear VR controller

 

[mustang7757]

I will tag @Rukbat when he's available will see this and see if could add any input here

 

[mustang7757]

Share this vide also
Maybe try unpairing and pair again couple times and also Bluetooth keyboard dont need charging


https://youtu.be/2K4Z8AZfLgo

 

[Harley McLeod]

Yep, tried the toggle trick. Keyboard and gamepad are both fully charged and work perfectly on other devices

 

[808Mobi]

Just a suggestion, you guys seem much more knowledgeable than me, but I noticed with a recent update, Samsung pushed a Smart Things app to my phone. This seems to be a hub for integrating Samsung products, like TVs, etc. Perhaps this may be what is causing this problem.

 

[Harley McLeod]

Thanks heaps for the idea. I don't have Smart Things on my devices though.

 

[Rukbat]

No idea here either. Which is why I stopped using Samsung - they consider customer service a revenue sink, not a revenue source. Evidently Bluetooth keyboards do work with S10s, so their "it doesn't support input devices" is just a way of getting you off the phone quickly.

If you're in the US, bring an S10 and a keyboard to uBreakiFix and ask them why it doesn't work. Maybe they'll be able to figure it out. (I assume that you've tried the same keyboard with other devices and it works.)