01-24-2020 01:00 PM
31 12
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  1. Harley McLeod's Avatar
    I'm in an environment where I run multiple Android devices. I run custom Apps via Bluetooth input devices from a distance. In my inventory I have pixel's, Oppo's, S9's, Notes and of course S10s.

    Everything worked fine until Xmas 2019. After that i can no longer use Bluetooth input devices on S10s. I cannot use keyboards to type, game controllers or anything. These devices pair fine, they just don't work (i.e. won't type into anything on phone, won't control anything) This issue isn't on any other model phones, only the S10, S10+ and S10e. The Bluetooth devices work on everything else. I have spent about 30 hours attempting to rectify this, from toggling Bluetooth on and off all the way up to factory resets and everything in between.

    Samsung support have said input devices aren't supported so we cannot offer any support.

    Is anyone else experiencing this issue?
    01-23-2020 11:50 PM
  2. mustang7757's Avatar
    Hi welcome ,
    Have you tried in safe mode ?
    01-23-2020 11:53 PM
  3. Harley McLeod's Avatar
    Thanks for the quick reply.

    Yes I have. No change.
    01-24-2020 12:00 AM
  4. mustang7757's Avatar
    Your welcome , you have phone visibility toggled on ?
    01-24-2020 12:02 AM
  5. mustang7757's Avatar
    It's in settings >connection> underneath bluetooth
    Attached Thumbnails S10, S10+, S10e Bluetooth input problems-screenshot_20200124-000632_settings.jpeg  
    Laura Knotek likes this.
    01-24-2020 12:07 AM
  6. Harley McLeod's Avatar
    I'm assuming that is meaning Bluetooth on?

    I have Bluetooth on in both connections menu and pull down from home screen. I've have toggled both (although same thing)
    01-24-2020 12:08 AM
  7. Harley McLeod's Avatar
    Yep, I've done that one
    01-24-2020 12:10 AM
  8. mustang7757's Avatar
    Screenshot:

    Had to block personal info lolS10, S10+, S10e Bluetooth input problems-20200124_001026.jpeg
    01-24-2020 12:11 AM
  9. mustang7757's Avatar
    Yep, I've done that one
    OK enable developer settings , you know how to do that? And play with the Bluetooth menu there.S10, S10+, S10e Bluetooth input problems-screenshot_20200124-000606_settings.jpeg
    01-24-2020 12:12 AM
  10. Harley McLeod's Avatar
    yep, i have developer settings enabled, and have toggled one by one and no luck
    01-24-2020 12:12 AM
  11. Harley McLeod's Avatar
    I've tried different AVRCP versions etc
    01-24-2020 12:13 AM
  12. mustang7757's Avatar
    yep, i have developer settings enabled, and have toggled one by one and no luck
    How about tap Bluetooth version and changing it ?
    01-24-2020 12:14 AM
  13. mustang7757's Avatar
    I've tried different AVRCP versions etc
    Beat me to it lol
    01-24-2020 12:14 AM
  14. Harley McLeod's Avatar
    it's a real head scratcher. And basically bricks 8 devices for my purpose
    01-24-2020 12:15 AM
  15. mustang7757's Avatar
    it's a real head scratcher. And basically bricks 8 devices for my purpose
    Yeah I'm sure , have you unpaired and paired couple times and toggle Bluetooth on/off couple times ? See maybe get it going like that
    01-24-2020 12:16 AM
  16. Harley McLeod's Avatar
    The fact this is across multiple devices of the same family and no other android devices suggests Samsung have done something.
    01-24-2020 12:17 AM
  17. Harley McLeod's Avatar
    Maybe I load non-samsung android onto device?
    01-24-2020 12:18 AM
  18. mustang7757's Avatar
    Yeah true , but if those devices upgrade to android 10 some things might got broken .

    Can reset network and reset settings/ in settings >general management>reset

    Maybe can get it going this way
    01-24-2020 12:20 AM
  19. Harley McLeod's Avatar
    I've reset Bluetooth settings. Network Setting. Cleared cache and data on both. Before full factory reset.

    No luck.
    01-24-2020 12:21 AM
  20. mustang7757's Avatar
    I've reset Bluetooth settings. Network Setting. Cleared cache and data on both. Before full factory reset.

    No luck.
    Very strange , and not to work in safe mode .
    Maybe stop by a Samsung experience store if you have one by you and show the problem or ubreakifix is certified Samsung repair center just need to make appointment
    01-24-2020 12:23 AM
  21. Harley McLeod's Avatar
    Samsung support have said they can't help because Bluetooth input devices aren't a supported feature.
    01-24-2020 12:27 AM
  22. mustang7757's Avatar
    01-24-2020 12:29 AM
  23. mustang7757's Avatar
    Try calling again speak with different agent
    01-24-2020 12:30 AM
  24. Harley McLeod's Avatar
    Not supported devices. They may work but they are not advertised as supported by Samsung.
    01-24-2020 12:30 AM
  25. Harley McLeod's Avatar
    The only 'supported' input device for an S10 is the Gear VR controller
    01-24-2020 12:32 AM
31 12

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