02-21-2020 06:05 AM
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  1. Android Central Question's Avatar
    I am able to connect a VPN on my Samsung Galaxy S10 plus phone when I am connected to 4G, however no matter what I do, the same VPN (and others) will not connect on any WiFi connection. To test this, I have a second android phone (Huawei) and tried connecting the VPN from that phone on WiFi and it connects fine- on the same WiFi connection. I have tried everything. Even the VPN support team could not solve my problem, so now I am stumped. Is it possible there is something blocking the connection from the Samsung phone? I tried turning off various security settings, but nothing has worked. Any suggestions would be appreciated.
    02-15-2020 02:16 AM
  2. Galactic Zoo's Avatar
    Which VPN app are you using?
    02-15-2020 07:47 AM
  3. Kirstein Gourlay's Avatar
    Please register for an account so we can help you further. With a guest account, you can't reply. Thanks

    https://forums.androidcentral.com/sh...d.php?t=409154
    02-15-2020 07:49 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Does this happen on any wi-fi network, or only a certain one?
    02-15-2020 01:29 PM
  5. Weatherbain's Avatar
    I have subscribed now. The VPN is Xvpn, but I have tried others with similar results. Yes it happens on all Wi-Fi networks. I would not be concerned if my second phone didn't connect, but the vpn connected easily on my other phone so that's why I'm wondering if there is something in the galaxy phone, perhaps some setting, that I need to change.
    02-15-2020 01:46 PM
  6. Galactic Zoo's Avatar
    Please try clearing your browser cache/data
    02-17-2020 08:04 AM
  7. Weatherbain's Avatar
    I cleared cache from two browsers and the vpn app, but still it won't connect on Wi-Fi at all.
    02-17-2020 01:02 PM
  8. methodman89's Avatar
    I cleared cache from two browsers and the vpn app, but still it won't connect on Wi-Fi at all.
    What are your choices when you select the attached?
    02-17-2020 01:18 PM
  9. Weatherbain's Avatar
    I don't use these settings...I simply open the vpn application and it starts. The settings are all in the vpn app, and they work fine on 4G.
    02-17-2020 01:40 PM
  10. methodman89's Avatar
    Wherever you think you're VPN settings are, simply check them. Confirm that you are signed into the correct account and check browser compatibility. Are you using 2.4 or 5g with your test phone and Samsung?
    02-17-2020 01:53 PM
  11. Weatherbain's Avatar
    The VPN settings are within the app, as you can see in the screenshots. There is no reference to browser compatibility. By test phone, do you mean my Huawei phone? On this phone, the same vpn connects to the same Wi-Fi network, whereas this vpn in the Samsung phone will not connect- same vpn app and same Wi-Fi connection. This is why I'm wondering if there's some sort of setting or security feature that might be blocking the app from connecting in the Samsung phone. It actually did connect fine a few weeks ago on Wi-Fi, so I'm really lost for answers.
    Attached Thumbnails VPN connects fine on 4G but will not connect on Wifi on my Galaxy S10+ phone-screenshot_20200218-000917_x-vpn.jpg   VPN connects fine on 4G but will not connect on Wifi on my Galaxy S10+ phone-screenshot_20200218-000908_x-vpn.jpg  
    02-17-2020 02:17 PM
  12. methodman89's Avatar
    Is your Wi-Fi auto connecting to 5g on in Settings, Connections?
    Yes, Im referring to the Huawei.
    02-17-2020 06:53 PM
  13. Weatherbain's Avatar
    On the huawei phone the Wi-Fi connection is 2.4g, but I cannot findt his in the Samsung phone connection settings. How do i find if it is 2.4 or 5 in the Samsung phone?
    02-17-2020 08:30 PM
  14. methodman89's Avatar
    Open Settings, Connections, and see what you're router is putting out. Turn off autoconnect for the 5g. Tap and connect to the 2.4 offer.
    02-17-2020 11:08 PM
  15. Weatherbain's Avatar
    Excuse my lack of knowledge in this area, but where exactly can I find this in the connection settings? There is nothing like this in connection settings. When I click on the router, it asks for administration password, which I don't have as this is set up by the building IT technicians. In the Huawei phone it actually shows 2.4g in the connection settings, but nothing shows in the Samsung.
    02-18-2020 05:03 AM
  16. Weatherbain's Avatar
    These are the connection setting options in the screenshots.
    Attached Thumbnails VPN connects fine on 4G but will not connect on Wifi on my Galaxy S10+ phone-screenshot_20200218-150506_settings.jpg   VPN connects fine on 4G but will not connect on Wifi on my Galaxy S10+ phone-screenshot_20200218-150501_settings.jpg  
    02-18-2020 05:06 AM
  17. methodman89's Avatar
    If you tap Settings, Connections, WiFi, you should see all the wifi networks discoverable by the phone.
    02-18-2020 08:18 AM
  18. Weatherbain's Avatar
    The screenshot shows what I see when I tap on Wi-Fi and my network. If I then tap on router it ssks for the password which I don't have.
    Attached Thumbnails VPN connects fine on 4G but will not connect on Wifi on my Galaxy S10+ phone-screenshot_20200218-193127_settings.jpg  
    02-18-2020 09:33 AM
  19. methodman89's Avatar
    Follow this if possible
    02-18-2020 09:54 AM
  20. Weatherbain's Avatar
    As you Can see in the screenshot, I do not have this option.
    Attached Thumbnails VPN connects fine on 4G but will not connect on Wifi on my Galaxy S10+ phone-screenshot_20200218-200004_settings.jpg  
    02-18-2020 10:08 AM
  21. lucianus_luciferus's Avatar
    If you install a wifi analysis app like this one you can see all nearby wifi networks and their properties.
    https://play.google.com/store/apps/d...ifianalyzerpro
    02-18-2020 11:07 AM
  22. methodman89's Avatar
    Tap on 'Flat93'
    And that signal looks very weak.
    (I've noticed some vpns are finicky with slow or unstable connections.)
    02-18-2020 11:10 AM
  23. Weatherbain's Avatar
    Yes but the VPN works fine on the other phone with the same Wi-Fi connection. And even with other Wi-Fi connections (such as my workplace), the VPN still does not connect on the Samsung phone.
    02-18-2020 11:51 AM
  24. methodman89's Avatar
    Is there a reason you won't look at the available networks? I can't help if you aren't able or willing to do checks of settings to diagnos much of anything.
    02-18-2020 12:43 PM
  25. Weatherbain's Avatar
    I don't really understand what you mean. I only have one Wi-Fi network I can access...the one assigned to my apartment. I feel I'm missing something here. I have checked all the settings you suggested, and you can see that from the screenshots. So I not sure how I can access other networks? I tried at work and at a friend's place on different Wi-Fi networks but the vpn will not connect on any Wi-Fi.
    02-18-2020 12:49 PM
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