1. OrangeBerry02's Avatar
    Got the same notification this morning on my S10. Moved me to check the system working okay but when I went to Find my mobile on my laptop I was told I had no registered devices. Opted for Find My Mobile when I first got the phone last year so horrified it no longer works.

    Able to find the phone on Google, so some consolation.

    Can anyone tell me what I might be doing wrong ... or is this just another Samsung idea that doesn't work?
    Morty2264 likes this.
    02-20-2020 11:40 AM
  2. conite's Avatar
    Got the same notification this morning on my S10. Moved me to check the system working okay but when I went to Find my mobile on my laptop I was told I had no registered devices. Opted for Find My Mobile when I first got the phone last year so horrified it no longer works.

    Able to find the phone on Google, so some consolation.

    Can anyone tell me what I might be doing wrong ... or is this just another Samsung idea that doesn't work?
    It was a mistake. Samsung acknowledge the accidental notification.
    Morty2264 likes this.
    02-20-2020 11:43 AM
  3. rmwilk's Avatar
    Got the same notification this morning on my S10. Moved me to check the system working okay but when I went to Find my mobile on my laptop I was told I had no registered devices. Opted for Find My Mobile when I first got the phone last year so horrified it no longer works.

    Able to find the phone on Google, so some consolation.

    Can anyone tell me what I might be doing wrong ... or is this just another Samsung idea that doesn't work?
    https://www.theverge.com/2020/2/20/2...ication-galaxy
    02-20-2020 11:43 AM
  4. Galactic Zoo's Avatar
    It certainly works and has done for many years. I have no idea what you may be doing wrong as I don't know what you've done. Are you logging into the same Samsung account ie in the phone and on the web?
    02-20-2020 11:45 AM
  5. OrangeBerry02's Avatar
    It certainly works and has done for many years. I have no idea what you may be doing wrong as I don't know what you've done. Are you logging into the same Samsung account ie in the phone and on the web?
    Thanks for the reply.

    Yes ... I only have the one Samsung Account. Find My Mobile is selected On as are the two options below. When I first got the phone, I think March 2019, I checked I could find it on Samsung's site ... no problems then.
    02-20-2020 12:06 PM
  6. mustang7757's Avatar
    If your sign into your Samsung account on the device you can use Samsung find my device which has more options.


    https://findmymobile.samsung.com/
    02-20-2020 12:35 PM
  7. Galactic Zoo's Avatar
    Hmm FMM not working here (UK) I have a Samsung Account and so does my wife, it cannot find my phone and I cannot send any commands as I'm not connected to a network. There's something up!
    @Mustang Can you check if yours is working, pls?
    02-20-2020 12:44 PM
  8. mustang7757's Avatar
    Hmm FMM not working here (UK) I have a Samsung Account and so does my wife, it cannot find my phone and I cannot send any commands as I'm not connected to a network. There's something up!
    @Mustang Can you check if yours is working, pls?
    For google or Samsung?
    02-20-2020 12:45 PM
  9. mustang7757's Avatar
    02-20-2020 12:46 PM
  10. OrangeBerry02's Avatar
    Hmm FMM not working here (UK) I have a Samsung Account and so does my wife, it cannot find my phone and I cannot send any commands as I'm not connected to a network. There's something up!
    @Mustang Can you check if yours is working, pls?
    Hi Glactic Zoo

    I'm UK too. Perhaps a little local problem?
    02-20-2020 01:09 PM
  11. Galactic Zoo's Avatar
    Seems like it. I'll check it out again tomorrow
    02-20-2020 03:16 PM
  12. Galactic Zoo's Avatar
    Update It's now working. Can you remove and reinstall your Samsung account booting your phone before you reinstall and then set up Find My Phone
    OrangeBerry02 likes this.
    02-20-2020 03:30 PM
  13. Morty2264's Avatar
    I got that same notification this morning and was confused, as well. So relieved that this was a mistake. Thank you for letting us know!
    02-20-2020 05:05 PM
  14. OrangeBerry02's Avatar
    Update It's now working. Can you remove and reinstall your Samsung account booting your phone before you reinstall and then set up Find My Phone
    Done ... and all working perfectly. Thanks so much for sticking with me Galactic Zoo ... your calm help much appreciated!
    Galactic Zoo likes this.
    02-20-2020 05:46 PM
  15. Adam Frix's Avatar
    Samsung Find My Mobile not working here. Logins all work, but it says "phone not connected to network"
    02-20-2020 06:28 PM
  16. mustang7757's Avatar
    Samsung Find My Mobile not working here. Logins all work, but it says "phone not connected to network"
    No good for you ? Are you in the US ?
    Mines working.
    02-20-2020 06:59 PM
  17. Adam Frix's Avatar
    yeah, in the US.

    I solved it by removing my Samsung account completely and re-adding it. Weird.
    02-20-2020 07:21 PM
  18. mustang7757's Avatar
    Probably some glitch like how it sent the false notifications last night from find my mobile
    Morty2264 likes this.
    02-20-2020 07:23 PM
  19. mikeblade82's Avatar
    my samsung account say waiting on registration of my device, when going to find my mobile site. Did live chat with rep told me to delete cache, log off account but nothing helped
    02-21-2020 08:51 PM

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