03-24-2021 04:57 PM
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  1. jerarudojunia's Avatar
    I saw that my S10 had an update, so I started updating my phone and a few moments later, I get this message with a green screen stating that my phone has been flashed with an unauthorized software and is locked, please contact my carrier. I had no idea what was going on, so I called Samsung and we went through these steps of trying to restart my phone and none worked. So that same day I sent Samsung my phone with the label they emailed me. Fast forwarding to today, I call Samsung to get an update on the repair of my phone and they said that we are sending your phone back because its been rooted and there's nothing that we can do. I need help! Any advice?
    03-23-2020 11:48 AM
  2. mustang7757's Avatar
    Hi welcome!

    You have the phone now ?
    03-23-2020 12:00 PM
  3. jerarudojunia's Avatar
    I should have it back in a day, Samsung just sent it back.
    03-23-2020 12:08 PM
  4. mustang7757's Avatar
    I should have it back in a day, Samsung just sent it back.
    Ok when you do get it back , I like you to take a screenshot in settings >about phone>software information and I can help you from there
    Laura Knotek likes this.
    03-23-2020 12:10 PM
  5. jerarudojunia's Avatar
    Will do, thanks!
    03-23-2020 06:22 PM
  6. mustang7757's Avatar
    03-23-2020 06:23 PM
  7. me just saying's Avatar
    did you buy the phone used or new?
    jerarudojunia likes this.
    03-23-2020 07:38 PM
  8. DSMpowerhousegroup's Avatar
    First time I've heard of anything like this. Was the phone bought new?
    jerarudojunia likes this.
    03-24-2020 12:33 AM
  9. jerarudojunia's Avatar
    I bought it when it first came out from T-Mobile, I believe that was March of last year. I should be getting my phone today and I will upload a pic.
    Morty2264 likes this.
    03-24-2020 10:13 AM
  10. Morty2264's Avatar
    I bought it when it first came out from T-Mobile, I believe that was March of last year. I should be getting my phone today and I will upload a pic.
    Yes, please keep us updated on what happens.
    03-24-2020 10:30 AM
  11. jerarudojunia's Avatar
    03-26-2020 12:20 AM
  12. mustang7757's Avatar
    Can you start the device up ?
    03-26-2020 12:22 AM
  13. jerarudojunia's Avatar
    I went to T-mobile today and they couldn't do anything for my phone, so they directed me to a store called U BREAK I FIX. U BREAK I FIX said that they would flash my phone, which would take approximately 2 hours to do, and after I came to pick it up and they couldn't do anything as well.
    03-26-2020 12:26 AM
  14. mustang7757's Avatar
    I went to T-mobile today and they couldn't do anything for my phone, so they directed me to a store called U BREAK I FIX. U BREAK I FIX said that they would flash my phone, which would take approximately 2 hours to do, and after I came to pick it up and they couldn't do anything as well.
    Can you get a close up to the red words so I can read that
    03-26-2020 12:27 AM
  15. jerarudojunia's Avatar
    Sure, I'll post another pic, and yes when it boots up it goes straight to this green screen.
    03-26-2020 12:32 AM
  16. mustang7757's Avatar
    Sure, I'll post another pic, and yes when it boots up it goes straight to this green screen.
    Ok perfect
    03-26-2020 12:32 AM
  17. jerarudojunia's Avatar
    03-26-2020 12:34 AM
  18. Mike Dee's Avatar
    I went to T-mobile today and they couldn't do anything for my phone, so they directed me to a store called U BREAK I FIX. U BREAK I FIX said that they would flash my phone, which would take approximately 2 hours to do, and after I came to pick it up and they couldn't do anything as well.
    Did they say why they couldn't do anything?
    03-26-2020 12:37 AM
  19. mustang7757's Avatar
    Ok...get to download mode , to do this turn the phone off , when you power it on before screen turns on hold same time power/volume down/Bixby button
    03-26-2020 12:38 AM
  20. jerarudojunia's Avatar
    U BREAK I FIX said that the flash that they did didn't get pass this security error, which resulted in this same green screen.
    03-26-2020 12:43 AM
  21. mustang7757's Avatar
    U BREAK I FIX said that the flash that they did didn't get pass this security error, which resulted in this same green screen.
    Can you get in download mode ?
    03-26-2020 12:45 AM
  22. jerarudojunia's Avatar
    03-26-2020 12:47 AM
  23. jerarudojunia's Avatar
    It showed this screen when I held all three buttons
    03-26-2020 12:48 AM
  24. mustang7757's Avatar
    Hit continue with volume up
    03-26-2020 12:49 AM
  25. jerarudojunia's Avatar
    03-26-2020 12:57 AM
170 123 ...

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