10-10-2020 05:41 PM
27 12
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  1. evanborkow's Avatar
    I noticed today that I have lost all my ring tones. Any ideas how to get them back.
    10-08-2020 06:20 PM
  2. mustang7757's Avatar
    Hi,
    You check in My files app?
    10-08-2020 06:51 PM
  3. B. Diddy's Avatar
    Are you talking about the preinstalled ringtones, or custom ringtones you saved to the phone?
    10-08-2020 07:59 PM
  4. evanborkow's Avatar
    Hi,
    You check in My files app?
    The folder was empty.
    10-08-2020 08:09 PM
  5. evanborkow's Avatar
    Are you talking about the preinstalled ringtones, or custom ringtones you saved to the phone?
    Pre-installed.
    10-08-2020 08:10 PM
  6. B. Diddy's Avatar
    Preinstalled ringtones won't be in the user-accessible /Ringtones directory -- that's just for the user to place custom ringtones.

    So you're saying that when you go to select a new ringtone, the list comes up blank? Does it look like a different screen that comes up to choose a ringtone? If you happened to select a different app to complete the action of searching for a ringtone (e.g., with a 3rd party file manager app), that can sometimes mess things up.
    10-08-2020 08:19 PM
  7. mustang7757's Avatar
    The folder was empty.
    Are they custom ones ?
    10-08-2020 09:44 PM
  8. evanborkow's Avatar
    Are they custom ones ?
    No. I did try to add a custom one from a ring tone app but it was an MP3 and wouldn't work.
    10-09-2020 05:21 PM
  9. evanborkow's Avatar
    Preinstalled ringtones won't be in the user-accessible /Ringtones directory -- that's just for the user to place custom ringtones.

    So you're saying that when you go to select a new ringtone, the list comes up blank? Does it look like a different screen that comes up to choose a ringtone? If you happened to select a different app to complete the action of searching for a ringtone (e.g., with a 3rd party file manager app), that can sometimes mess things up.
    It was after the last update I discovered my phone didn't ring just vibrated and the ring tone setting was grayed out. I rebooted the phone and my previous ring tone worked. Then I went to the ring tone list and it was blank. Then I tried using the ES File Explorer to look for them but the ring tone folder was empty.
    10-09-2020 05:28 PM
  10. mustang7757's Avatar
    No. I did try to add a custom one from a ring tone app but it was an MP3 and wouldn't work.
    Go into my files app and see if you can find it in download files or other files , if not try downloading again and out in ringtone files
    10-09-2020 05:39 PM
  11. evanborkow's Avatar
    Go into my files app and see if you can find it in download files or other files , if not try downloading again and out in ringtone files
    The one I downloaded does show up in the ring tone folder but when selected a message pops up saying "wrong file type, please select again".
    10-09-2020 05:52 PM
  12. B. Diddy's Avatar
    See if you can select a ringtone after booting into Safe Mode: https://www.t-mobile.com/support/dev...e%20down%20key.
    10-09-2020 05:55 PM
  13. mustang7757's Avatar
    The one I downloaded does show up in the ring tone folder but when selected a message pops up saying "wrong file type, please select again".
    Delete it and download again
    10-09-2020 05:55 PM
  14. evanborkow's Avatar
    Another weird thing is that the one ring tone that works doesn't show up in the ring tone folder.
    10-09-2020 06:13 PM
  15. mustang7757's Avatar
    Another weird thing is that the one ring tone that works doesn't show up in the ring tone folder.
    Is it in notification file?
    10-09-2020 06:16 PM
  16. evanborkow's Avatar
    Is it in notification file?
    Nope
    10-09-2020 06:28 PM
  17. evanborkow's Avatar
    See if you can select a ringtone after booting into Safe Mode: https://www.t-mobile.com/support/dev...e%20down%20key.
    I have to log off now. I'll try this tomorrow and check back in.

    Thank you all for the suggestions.
    B. Diddy likes this.
    10-09-2020 06:30 PM
  18. mustang7757's Avatar
    Ok , we check in tomorrow with you
    10-09-2020 06:37 PM
  19. riggerman's Avatar
    Reboot into recovery and perform a cache wipe.
    10-10-2020 09:31 AM
  20. evanborkow's Avatar
    B. Diddy, you nailed it. I booted into safe mode and the ring tones were back in the phone settings. Then I restarted and uninstalled the ES file explorer and everything is back to normal. Thanks to all of you.
    mustang7757 and B. Diddy like this.
    10-10-2020 11:12 AM
  21. mustang7757's Avatar
    B. Diddy, you nailed it. I booted into safe mode and the ring tones were back in the phone settings. Then I restarted and uninstalled the ES file explorer and everything is back to normal. Thanks to all of you.
    Glad we could help !
    10-10-2020 11:20 AM
  22. B. Diddy's Avatar
    B. Diddy, you nailed it. I booted into safe mode and the ring tones were back in the phone settings. Then I restarted and uninstalled the ES file explorer and everything is back to normal. Thanks to all of you.
    That's great! Various file explorers can mess with this feature, so it's always best to have the system sound picker be the default.

    In addition, DO Global, the company behind ES File Explorer, has been known for some shady practices, so it was a good idea to get rid of the app anyway. If you want a good and reliable file manager app, try Files by Google or Total Commander.
    10-10-2020 12:19 PM
  23. evanborkow's Avatar
    That's great! Various file explorers can mess with this feature, so it's always best to have the system sound picker be the default.

    In addition, DO Global, the company behind ES File Explorer, has been known for some shady practices, so it was a good idea to get rid of the app anyway. If you want a good and reliable file manager app, try Files by Google or Total Commander.
    Thanks for all your help, advice, and suggestions. I think I'll just stick with Samsung's My Files.
    B. Diddy likes this.
    10-10-2020 12:27 PM
  24. Rukbat's Avatar
    If you're still watching, this is the time to copy all your tones - ring, notification, alarm - (if you can) to some other device - just in case it happens again.
    10-10-2020 04:08 PM
  25. evanborkow's Avatar
    If you're still watching, this is the time to copy all your tones - ring, notification, alarm - (if you can) to some other device - just in case it happens again.
    Can you copy phone settings to another device? If so, how. These are the ring tones that come with the phone not downloaded.
    10-10-2020 04:26 PM
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