06-19-2019 05:02 PM
41 12
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  1. jlp0209's Avatar
    Returned my Verizon branded S10+ for a variety of reasons and decided on a whim to try an unlocked S10e. For those on Verizon on the fence about buying an unlocked S10, I can confirm that all key Verizon features work (that I'm aware of at least...not sure about Verizon video calling, but I use Duo for that anyway so couldn't care less). I have VoLTE, HD voice, WiFi calling (!), and basic visual voice mail all up and running perfectly.

    Have not seen much, if anything, posted about carrier features working on unlocked S10 series phones. Just wanted to post my experience. For those on Verizon, unlocked works perfectly.
    03-15-2019 10:55 AM
  2. libra89's Avatar
    Thank you for sharing! I just switched and I saw the WiFi calling toggle but I wasn't sure if it would work for me or not. This is very reassuring.
    mary beth hale likes this.
    03-15-2019 11:05 AM
  3. jlp0209's Avatar
    You're welcome. Here's a screen capture of my phone. You'll see the WiFi signal bars with the phone symbol in the dialer when your phone uses WiFi calling. I also tested my phone in airplane mode with WiFi enabled, made a call just fine over WiFi calling.

    Unlocked S10e use with Verizon, FYI-gs10.jpg
    libra89 and mary beth hale like this.
    03-15-2019 11:39 AM
  4. libra89's Avatar
    Sweet! Thanks to your instructions, I tested the same and it worked.
    mary beth hale and jlp0209 like this.
    03-15-2019 01:26 PM
  5. Rob McEntegart's Avatar
    Thanks for sharing. My Verizon Pixel 2 is a year old and a month ago wifi calling stopped working. Verizon fixed it in a chat but that only lasted a day. I need wifi calling in airplane mode because cell service in my home office varies from okay to nothing, unpredictably. So you got an unlocked S10e (on Amazon?) and stuck in your Verizon sim card and you've got wifi calling in airplane mode?
    03-16-2019 02:31 AM
  6. rolexreviews's Avatar
    what do you mean Visual Voicemail? I've always had to use YouMail because visual voicemail never seemed to work on android...

    You talking about the stock Samsung voicemail app or like a Verizon Voicemail app?
    03-16-2019 09:50 AM
  7. libra89's Avatar
    what do you mean Visual Voicemail? I've always had to use YouMail because visual voicemail never seemed to work on android...

    You talking about the stock Samsung voicemail app or like a Verizon Voicemail app?
    I think the stock one.
    03-16-2019 10:48 AM
  8. libra89's Avatar
    Thanks for sharing. My Verizon Pixel 2 is a year old and a month ago wifi calling stopped working. Verizon fixed it in a chat but that only lasted a day. I need wifi calling in airplane mode because cell service in my home office varies from okay to nothing, unpredictably. So you got an unlocked S10e (on Amazon?) and stuck in your Verizon sim card and you've got wifi calling in airplane mode?
    For me, I got mine directly from Samsung. The WiFi calling is a switch in the phone app.
    If it helps, the Verizon system had no issue identifying my phone. They already knew that my phone was the S10e and it has an image online (I mean on Verizon's site) for it. Not a ?.

    Just make sure you get the model that ends in U1.
    03-16-2019 11:54 AM
  9. Rob McEntegart's Avatar
    I don't find any unlocked S10e ending in U1 on the Samsung site...
    03-16-2019 02:06 PM
  10. libra89's Avatar
    I don't find any unlocked S10e ending in U1 on the Samsung site...
    Don't mind that point, sorry for the confusion. The unlocked s10e sold on their site is the same phone model. I mentioned that in case you were going with Amazon.
    03-16-2019 02:15 PM
  11. Rob McEntegart's Avatar
    Ah. Thank you!
    libra89 likes this.
    03-16-2019 02:16 PM
  12. jlp0209's Avatar
    Thanks for sharing. My Verizon Pixel 2 is a year old and a month ago wifi calling stopped working. Verizon fixed it in a chat but that only lasted a day. I need wifi calling in airplane mode because cell service in my home office varies from okay to nothing, unpredictably. So you got an unlocked S10e (on Amazon?) and stuck in your Verizon sim card and you've got wifi calling in airplane mode?
    I activated my unlocked S10e in my Verizon account online and everything works perfectly. WiFi calling works as it would on any Verizon branded phone, when signal is weak and / or in airplane mode with WiFi on. I got mine from Best Buy.
    libra89 likes this.
    03-16-2019 10:23 PM
  13. jlp0209's Avatar
    what do you mean Visual Voicemail? I've always had to use YouMail because visual voicemail never seemed to work on android...

    You talking about the stock Samsung voicemail app or like a Verizon Voicemail app?
    I had to go into my Verizon account online and add basic visual voicemail onto my line. Then it worked right away with the stock Samsung voice mail app. I opened the app and the "terms and conditions" for basic visual voice mail popped up, accepted it, and it works.
    03-16-2019 10:25 PM
  14. rolexreviews's Avatar
    I had to go into my Verizon account online and add basic visual voicemail onto my line. Then it worked right away with the stock Samsung voice mail app. I opened the app and the "terms and conditions" for basic visual voice mail popped up, accepted it, and it works.
    Do you mind posting a screenshot of what it looks like? (blocking out sensitive data of course)

    Do I have this option for prepaid service?
    03-16-2019 10:27 PM
  15. jlp0209's Avatar
    Do you mind posting a screenshot of what it looks like? (blocking out sensitive data of course)

    Do I have this option for prepaid service?
    I did it through My Verizon app on my phone. I'm not sure about prepaid though.
    Attached Thumbnails Unlocked S10e use with Verizon, FYI-1131.jpg  
    03-17-2019 09:48 AM
  16. rolexreviews's Avatar
    I did it through My Verizon app on my phone. I'm not sure about prepaid though.
    I just disabled the 3rd party visual voicemail and this is how my stock Verizon voicemail app looks.

    Does not give me any kind of visual voicemail at all. Wondering is this is a prepaid limitation or I'm just not doing it right


    EDIT: yup just googled it, it's disabled on Verizon prepaid. oh well, YouMail is a great app so im not bummed by this
    libra89 likes this.
    03-17-2019 10:15 AM
  17. jlp0209's Avatar
    I just disabled the 3rd party visual voicemail and this is how my stock Verizon voicemail app looks.

    Does not give me any kind of visual voicemail at all. Wondering is this is a prepaid limitation or I'm just not doing it righthttps://uploads.tapatalk-cdn.com/201...26e5ece113.jpg


    EDIT: yup just googled it, it's disabled on Verizon prepaid. oh well, YouMail is a great app so im not bummed by this
    Gotcha, yeah I'm on postpaid here's my voice mail screen.
    Attached Thumbnails Unlocked S10e use with Verizon, FYI-1163.jpg  
    03-17-2019 04:15 PM
  18. bhatech's Avatar
    Returned my Verizon branded S10+ for a variety of reasons and decided on a whim to try an unlocked S10e. For those on Verizon on the fence about buying an unlocked S10, I can confirm that all key Verizon features work (that I'm aware of at least...not sure about Verizon video calling, but I use Duo for that anyway so couldn't care less). I have VoLTE, HD voice, WiFi calling (!), and basic visual voice mail all up and running perfectly.

    Have not seen much, if anything, posted about carrier features working on unlocked S10 series phones. Just wanted to post my experience. For those on Verizon, unlocked works perfectly.
    How did you check HD calling works? If I search for advanced calling it doesn't show any results in the settings.
    03-17-2019 10:15 PM
  19. libra89's Avatar
    How did you check HD calling works? If I search for advanced calling it doesn't show any results in the settings.
    For me, I see it as a feature on my Verizon account. Someone would have to confirm if there's a secondary way.
    03-18-2019 09:39 AM
  20. bhatech's Avatar
    For me, I see it as a feature on my Verizon account. Someone would have to confirm if there's a secondary way.
    I saw on the S10+ forum that advanced calling is a setting, search for advanced calling in the settings page and it'll show up at least in the Verizon version. In the unlocked model it doesn't show anything.

    03-18-2019 09:46 AM
  21. jlp0209's Avatar
    HD voice is enabled on the line in my account and you can see it in the screenshot I posted. Yeah, there isn't a toggle for it in my phone settings either. I've made calls to people who have Verizon and At&t and the calls have sure sounded HD to me.
    libra89 likes this.
    03-18-2019 10:20 AM
  22. libra89's Avatar
    HD voice is enabled on the line in my account and you can see it in the screenshot I posted. Yeah, there isn't a toggle for it in my phone settings either. I've made calls to people who have Verizon and At&t and the calls have sure sounded HD to me.
    Same! In fact, I haven't had a single call that sounded bad and most of my frequents are on T-Mobile. I really do thank you for this thread. I literally switched to Verizon to use this phone, which sounds wild but that was how bad I wanted to use it.

    @bhatech , I think we are good regardless of what doesn't appear there. I forgot to say that a Verizon employee set up all of the Verizon feature settings for me (because I switched) and my view is the same as the OP. Even for the WiFi calling as well (they didn't set this part up but I used this thread to, and it works).
    bhatech and jlp0209 like this.
    03-18-2019 10:50 AM
  23. bhatech's Avatar
    Thanks !!! Yeah not a big deal for me either way. I have been using unlocked phones for ages and never bothered about any of the carrier features. It doesn't change my day to day experience of the phone in any way, just more for knowledge on what all carrier features on Verizon is available on unlocked phones since was new to Verizon.

    Thanks for the clarifications both of you
    jlp0209 and libra89 like this.
    03-18-2019 10:55 AM
  24. jlp0209's Avatar
    Glad to help. I was surprised to see that WiFi calling worked as the only prior unlocked phones supported by VZW have been iPhones and Pixels. Now if Verizon would start to support WiFi calling on OnePlus phones, that would be killer. I don't see this ever happening though!
    libra89 and bhatech like this.
    03-18-2019 11:15 AM
  25. tgm1024's Avatar
    Glad to help. I was surprised to see that WiFi calling worked as the only prior unlocked phones supported by VZW have been iPhones and Pixels. Now if Verizon would start to support WiFi calling on OnePlus phones, that would be killer. I don't see this ever happening though!
    Ok, would you mind clarifying (possibly again, sorry)?

    Did you get your unlocked phone directly from Samsung, or from Verizon, or from a 3rd party like BB?

    I'm considering an S10+, and the gripes about unlocked samsungs not working on verizon go off the charts with only a modicum of google-fu searching.

    Thanks!
    06-04-2019 08:06 AM
41 12

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