1. Android Central Question's Avatar
    Recently purchased the S10e and the fingerprint sense on the power button was working just fine then all the suddon stopped working and when I go to the fingerprints in Settings->Biometrics and security it keeps giving me the error "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your pone."
    I have attempted to restart my phone multiple times and I have also reset the phone to factory settings and still get this error. Has anyone else seen this problem or issue? I contact samsung support via webchat and mentioned I take it to a walk-in service or mail it in. I would like to avoid all of that if possible and someone has a trick that I don't know about.
    08-21-2019 10:18 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you


    https://forums.androidcentral.com/sh...d.php?t=409154
    08-21-2019 10:37 AM
  3. mustang7757's Avatar
    Call Samsung for warranty
    08-21-2019 10:38 AM
  4. Morty2264's Avatar
    Welcome to Android Central! Did you purchase your S10e directly from Samsung or from your carrier?
    08-22-2019 08:42 PM

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