1. night66owl's Avatar
    I used smart switch when I upgraded from a s8 last week. Now all my contacts show the same street address 3 times. When I hit edit there is only 1. When I log in to google from my PC there is only 1. I only save contacts to my google account.
    01-27-2020 04:53 PM
  2. SpookDroid's Avatar
    If you're saving your contacts to your Google account I'd stay away from restoring the contacts from SmartSwitch (unless you have contacts that you don't have in your Google account). If all of them are in the account, then just go ahead and clear the Contacts app's data (note this will wipe all contacts and their data locally, not in your cloud account) and re-sync with your Google account (this would bring back all your contacts as they are saved in the cloud backup).
    01-27-2020 05:30 PM
  3. mustang7757's Avatar
    I agree with Spook, long press contact app , tap info scroll down to storage clear data ,cache and force stop it
    01-27-2020 05:42 PM
  4. night66owl's Avatar
    I do all that, as soon as I open the app back up, all contacts are still there along with multiple addresses.
    01-27-2020 05:49 PM
  5. mustang7757's Avatar
    When you open your contacts app in the settings there do you see your gmail account highlighted as what contacts to display?
    01-27-2020 05:50 PM
  6. night66owl's Avatar
    01-27-2020 05:53 PM
  7. mustang7757's Avatar
    Hmmm....if you go to account /back ups in settings then restore do you have a option for restore point?

    My screenshot example:Duplicate Street Addresses in Contacts-screenshot_20200127-175558_samsung-20cloud.jpeg
    01-27-2020 05:57 PM
  8. night66owl's Avatar
    no, "back up my data" is off, "backup account" is grayed out.
    01-27-2020 06:01 PM
  9. mustang7757's Avatar
    Something happened with the transfer from smart switch , was this back up from a older Samsung device? But try going back to smart switch and see if you can restore just contacts one more time dont highlight the other fields .
    01-27-2020 06:05 PM

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