1. AC Question's Avatar
    I entered both forefinger and thumb prints, were told they were both successful, worked a couple of times, did a reboot via (on/off button, volume and start button)and tried again - same problem, worked a couple of times and has stopped - I have to put the back-up password in each time I want to use it.
    04-15-2016 08:41 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. I'm not sure why this is happening. It may be a bug in the OS. Has the device received a system update?
    04-15-2016 09:23 AM

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