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12-16-2020 07:28 AM
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  1. I_didnt_do_it's Avatar
    I ordered this phone unlocked through wal mart on Wednesday and got it yesterday around 2pm. Yet it appears it already has battery degradation. Did I get a faulty unit?
    Attached Thumbnails Day old S20 already showing battery degradation?-screenshot_20200619-100014_battery-health.jpg  
    06-19-2020 10:05 AM
  2. racedog's Avatar
    So, what tells you this is used equipment? They say they just received from Walmart yesterday. Are you saying that Walmart.is selling used phones?
    Of course, using used equipment is often risky
    06-19-2020 10:28 AM
  3. I_didnt_do_it's Avatar
    Of course, using used equipment is often risky
    It is a brand new device.
    Nostromo79 likes this.
    06-19-2020 10:30 AM
  4. missy8787's Avatar
    How long has it been off the charger for?
    06-19-2020 01:10 PM
  5. I_didnt_do_it's Avatar
    How long has it been off the charger for?
    Soon as it hit 100, I took it off.
    06-19-2020 01:11 PM
  6. missy8787's Avatar
    How long has it been off the charger? And have u been using it? Are you a heavy user light user?
    06-19-2020 01:13 PM
  7. missy8787's Avatar
    That looks normal to me give it a few days keep an eye on the battery. Usually takes about a week for the battery to adapt to your habits with the phone
    06-19-2020 01:18 PM
  8. mustang7757's Avatar
    I ordered this phone unlocked through wal mart on Wednesday and got it yesterday around 2pm. Yet it appears it already has battery degradation. Did I get a faulty unit?
    Try a app called Accu battery in play store see if it reads same.
    BergerKing likes this.
    06-19-2020 02:33 PM
  9. me just saying's Avatar
    day old phone means more usage getting things set up, playing with it to learn it and more, of course battery will not last long. once usage settles down, unless you are running power hungry apps, you should see better results.
    06-19-2020 02:36 PM
  10. Mike Dee's Avatar
    I ordered this phone unlocked through wal mart on Wednesday and got it yesterday around 2pm. Yet it appears it already has battery degradation. Did I get a faulty unit?
    Battery efficiency and degradation are not neccesarily the same thing
    BergerKing and Morty2264 like this.
    06-19-2020 04:01 PM
  11. felloffthetruck's Avatar
    Where is the battery health located? I don't see it on the Verizon Ultra.
    06-19-2020 04:09 PM
  12. Mike Dee's Avatar
    Where is the battery health located? I don't see it on the Verizon Ultra.
    The OP is posting an image from an Ausurian app
    06-19-2020 04:33 PM
  13. Mooncatt's Avatar
    It's normal for Li-ion batteries to have less than advertised capacity even when brand new. Even if we assume it had the advertised capacity at time of production, there's a lot of variables involved that could cause degradation between then and when you take delivery of the phone. 93% is about average, I think.
    Laura Knotek and Morty2264 like this.
    06-19-2020 05:17 PM
  14. RayGee's Avatar
    Where is the battery health located? I don't see it on the Verizon Ultra.
    Try settings, device care

    Regards -------------
    06-19-2020 05:25 PM
  15. felloffthetruck's Avatar
    Try settings, device care

    Regards -------------
    I do not see 'Battery Health" in there.
    06-20-2020 09:14 AM
  16. Mike Dee's Avatar
    I do not see 'Battery Health" in there.
    It's not there....lol
    06-20-2020 11:02 AM
  17. Mr Segundus's Avatar
    A brand new phone should NOT have 7% battery degradation right out of the box. I'd exchange it or return it.
    Laura Knotek likes this.
    06-20-2020 10:57 PM
  18. mustang7757's Avatar
    That's why should try another battery app.
    06-20-2020 11:07 PM
  19. Mooncatt's Avatar
    A brand new phone should NOT have 7% battery degradation right out of the box. I'd exchange it or return it.
    As I said in my reply above, this is common for Li-ion batteries (phone or otherwise). You could exchange it numerous times and never get one right at 100% rated capacity. From https://batteryuniversity.com/index....ased_batteries

    Although a battery should deliver 100 percent capacity during the first year of service, it is common to see lower than specified capacities, and shelf life may contribute to this loss. In addition, manufacturers tend to overrate their batteries, knowing that very few users will do spot-checks and complain if low. Not having to match single cells in mobile phones and tablets, as is required in multi-cell packs, opens the floodgates for a much broader performance acceptance. Cells with lower capacities may slip through cracks without the consumer knowing.
    In their table 1 (where they tested cycle related capacity loss), they tested 11 batteries and all started between 88-94% rated capacity. Starting at 93% would actually be on the high side of that range.
    Laura Knotek likes this.
    06-21-2020 01:43 AM
  20. cardboard60's Avatar
    Phone aint even had time to break in and go threw a learning phase..and you are already worried about the battery.
    06-21-2020 05:22 AM
  21. Mr Segundus's Avatar
    As I said in my reply above, this is common for Li-ion batteries (phone or otherwise). You could exchange it numerous times and never get one right at 100% rated capacity. From https://batteryuniversity.com/index....ased_batteries
    I've been buying cell phones for over a decade, most of that time multiple cell phones per year, and never have I once had a battery capacity below 100% from a new phone.

    OP, I'd return or exchange it. That's not normal.
    benjamminh likes this.
    06-21-2020 09:27 AM
  22. Mooncatt's Avatar
    I've been buying cell phones for over a decade, most of that time multiple cell phones per year, and never have I once had a battery capacity below 100% from a new phone.

    OP, I'd return or exchange it. That's not normal.
    Are you talking about the charge gauge, or something like AccuBattery that estimates actual capacity? Those are two separate measurements, and any phone I've used it on shows the capacity in the mid 90% range when brand new.

    It's simply not feasible to expect the battery to have zero capacity loss. Just sitting on the cargo ship from China and similar areas to the U.S. can be a month or more. That sort of non-climate controlled storage alone is going to cause the battery integrity to take a hit.
    06-21-2020 10:39 AM
  23. benjamminh's Avatar
    On the flip side several sources say that batteries often have a higher capacity than listed to account for some of those factors. I imagine it would be difficult to get warranty service on the basis of what accubattery shows however.
    06-21-2020 01:38 PM
  24. mustang7757's Avatar
    On the flip side several sources say that batteries often have a higher capacity than listed to account for some of those factors. I imagine it would be difficult to get warranty service on the basis of what accubattery shows however.
    Doesn't look like they using accubattery
    06-21-2020 01:52 PM
  25. I_didnt_do_it's Avatar
    Accubattery showing further degradation.
    Attached Thumbnails Day old S20 already showing battery degradation?-screenshot_20200622-120548_accubattery.jpg  
    06-22-2020 12:06 PM
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