1. kohuwaca's Avatar
    Lately my Samsung Galaxy s20 zUltra has been freezing and stuck on a screen? Are there any suggestions versus restarting the phone?
    09-11-2020 02:04 AM
  2. mustang7757's Avatar
    Hi, welcome to AC!

    Are you using a 3rd party launcher?

    Might want go in safe mode see which 3rd party app responsible for this .
    09-11-2020 02:16 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Is it always a specific app? How often does it happen? When this happens, does anything happen if you tap the Home or Overview button?

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    09-11-2020 10:41 PM
  4. B. Diddy's Avatar
    Duplicate threads merged.
    mustang7757 likes this.
    09-11-2020 11:06 PM
  5. eddie rivera2's Avatar
    my 20 is doing the same, no launcher being used
    09-13-2020 11:06 AM
  6. mustang7757's Avatar
    my 20 is doing the same, no launcher being used
    Hi, you tried safe mode?
    09-13-2020 11:08 AM
  7. Gayle Lynn's Avatar
    I assume you meant factory reset, rather than restart.

    When setting up, setup as new and skip importing from previous device.

    Device Care: any reports of crashes?

    Finding which app when installed is the culprit and may not be the one that's crashing.
    09-13-2020 06:53 PM
  8. wricu01's Avatar
    Are you both on carrier versions mines unlocked I'm not having those issues
    09-17-2020 10:25 PM
  9. Gayle Lynn's Avatar
    Just had mine in frozen state when I unlocked this am. Had trouble even restarting. It unlocked quickly but then no response tapping on screen icons, even Restart. Only side buttons working. Seems ok for now. Scary.
    09-20-2020 09:31 AM

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