1. frankras's Avatar
    Got this S20 (it's my wife's)

    When taking pictures in night mode all the pictures gets this pink layer.

    Jo darkere jo more pink.

    Anyone with tips to prevent pink pictures.

    Frank
    09-27-2020 12:01 PM
  2. mustang7757's Avatar
    Try safe mode if its still the same .
    09-27-2020 12:04 PM
  3. frankras's Avatar
    Try safe mode if its still the same .
    Did that. Its the same pink picture.

    The funny part is if I use ultra wide then the picture is okay.

    Frank
    09-27-2020 12:21 PM
  4. mustang7757's Avatar
    Did that. Its the same pink picture.

    The funny part is if I use ultra wide then the picture is okay.

    Frank
    Strange , try reset the app by long pressing the camera, tap info then scroll to storage , clear data,cache force stop. See if this helps
    09-27-2020 12:43 PM
  5. frankras's Avatar
    Strange , try reset the app by long pressing the camera, tap info then scroll to storage , clear data,cache force stop. See if this helps
    Nope, its the same. All other modes works.

    BTW 3x zoom in night mode gives pink pictures as well.

    Frank
    09-27-2020 01:22 PM
  6. mustang7757's Avatar
    Nope, its the same. All other modes works.

    BTW 3x zoom in night mode gives pink pictures as well.

    Frank
    Can try to Uninstall the update to the camera , same long press but at upper right corner tap 3 dots , if this doesn't work maybe contact Samsung for Warranty
    frankras likes this.
    09-27-2020 01:44 PM
  7. frankras's Avatar
    Can try to Uninstall the update to the camera , same long press but at upper right corner tap 3 dots , if this doesn't work maybe contact Samsung for Warranty
    Still the same. Anything else works fine.

    Seems she have to get the phone in for service.

    Thanks for your input. Mustang7757

    Frank
    mustang7757 likes this.
    09-27-2020 01:51 PM
  8. mustang7757's Avatar
    Still the same. Anything else works fine.

    Seems she have to get the phone in for service.

    Thanks for your input. Mustang7757

    Frank
    Yeah , have Samsung look into this , should still be warranty. Your welcome!
    09-27-2020 03:29 PM
  9. Hermes Hidayat's Avatar
    i had that issue before on my Canon 1DX...its the sensor...
    VidJunky likes this.
    09-28-2020 08:19 PM
  10. VidJunky's Avatar
    i had that issue before on my Canon 1DX...its the sensor...
    This is what I was thinking when I read it. Something hardware related because it wasn't happening at any zoom or other conditions on the other two sensors. I remember when HTC had this issue one of its devices. I want to say the Incredible, but it may have been the buttons on the Incredible and the camera on the Rezond. Anyway I tried messing around with mine last night when I read this and did notice a hue change but nothing drastic like the image shown.

    Before I read Hermes Hidayat's comment I was thinking of asking if the actual subject had to be in a darkened environment or if just meeting the requirements as you explained them regardless of the lighting would cause this?

    I also didn't notice any mention of whether or not the preview before taking the pic had this coloration or if it only appeared after the photo was taken? You get some software effect during the preview but there is some software editing post capture. If this only appeared post capture I might be inclined to think it was software but if the preview looks like this I'd be more inclined to think it was hardware.
    Hermes Hidayat likes this.
    09-29-2020 12:07 AM
  11. frankras's Avatar
    This is what I was thinking when I read it. Something hardware related because it wasn't happening at any zoom or other conditions on the other two sensors. I remember when HTC had this issue one of its devices. I want to say the Incredible, but it may have been the buttons on the Incredible and the camera on the Rezond. Anyway I tried messing around with mine last night when I read this and did notice a hue change but nothing drastic like the image shown.

    Before I read Hermes Hidayat's comment I was thinking of asking if the actual subject had to be in a darkened environment or if just meeting the requirements as you explained them regardless of the lighting would cause this?

    I also didn't notice any mention of whether or not the preview before taking the pic had this coloration or if it only appeared after the photo was taken? You get some software effect during the preview but there is some software editing post capture. If this only appeared post capture I might be inclined to think it was software but if the preview looks like this I'd be more inclined to think it was hardware.
    Took this little video to show how it’s look like.

    https://www.dropbox.com/sh/6lxqe76qr...mexQ6M-Wa?dl=0

    Frank
    09-29-2020 02:15 AM
  12. frankras's Avatar
    Yeah , have Samsung look into this , should still be warranty. Your welcome!
    Sent the phone to service and they just told us, that they had to replace the rear camera on the warranty of curse.

    Now we are just waiting for the phone to be sent back from the shop.
    mustang7757 likes this.
    10-21-2020 07:22 AM
  13. mustang7757's Avatar
    Sent the phone to service and they just told us, that they had to replace the rear camera on the warranty of curse.

    Now we are just waiting for the phone to be sent back from the shop.
    Ok good , hopefully won't be long !
    10-21-2020 08:40 AM
  14. frankras's Avatar
    Ok good , hopefully won't be long !
    Got the phone back today and it works perfectly.

    Frank
    mustang7757 likes this.
    10-23-2020 12:27 PM
  15. mustang7757's Avatar
    Got the phone back today and it works perfectly.

    Frank
    Glad to hear that , thanks for updating
    frankras likes this.
    10-23-2020 01:24 PM

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