12-17-2020 09:28 AM
59 123
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  1. rbridges416's Avatar
    I am trying to update the software on my AT&T Galaxy S20 5G, but the device and SmartSwitch on my computer are both saying the latest software is installed. The software version on my phone is the G981USQU1ATCT baseband version, and from the AT&T website I can see that there have been four updates since this version. I have gone through the AT&T recommended troubleshooting steps (ensuring sufficient memory, restarting phone) as well as checking for update using SmartSwitch on my computer.

    Do I have any options for updating short of finding a Samsung Care center and having them force an update? There is no licensed care center within 100 miles of my location.
    10-13-2020 09:53 AM
  2. mustang7757's Avatar
    What security patch you on ?
    10-13-2020 10:08 AM
  3. mustang7757's Avatar
    [Moved this to S20 Forums]
    10-13-2020 10:09 AM
  4. rbridges416's Avatar
    First, thanks for moving this; the S20 forum didn't show up in the drop down.

    Security patch level is April 1, 2020
    mustang7757 likes this.
    10-13-2020 11:38 AM
  5. Mike Dee's Avatar
    I have heard of this issue before on occasion with AT&T but don't recall if anyone ever had a resolution.
    10-13-2020 11:42 AM
  6. mustang7757's Avatar
    First, thanks for moving this; the S20 forum didn't show up in the drop down.

    Security patch level is April 1, 2020
    Welcome!

    You might have to flash through odin to the latest update , some people have had this issue on Att going back from Note 9 release .
    10-13-2020 11:44 AM
  7. joeldf's Avatar
    I have heard of this issue before on occasion with AT&T but don't recall if anyone ever had a resolution.
    AT&T's support forum is full of users not getting updates. Going back to owners of the S8. It's not everyone, but in my view, a significant number. AT&T won't admit to an issue, and members there (of which I'm one) can't see a definite pattern.

    Carrier store bought, on-line order, retail store (Best Buy or Walmart) purchase, doesn't seem to matter.

    Best we can figure is that it's an issue with the account itself, it seems the phone is invisible in the system. You won't know until that first update goes out. And, once you miss an update, you're done. No amount of calling AT&T CS, asking them to push the update to you, is going to work. They'll say it's pushed, but no one has ever seen it.

    The only two options are... 1.) Flash it yourself, and members here are great for helping with that - especially @mustang7757, or 2.) Take it to a UbreakIfix store and have them flash it (their process usually wipes the phone, so backup your stuff beforehand just to be sure).
    mustang7757 and pjniez like this.
    10-13-2020 02:21 PM
  8. mustang7757's Avatar
    AT&T's support forum is full of users not getting updates. Going back to owners of the S8. It's not everyone, but in my view, a significant number. AT&T won't admit to an issue, and members there (of which I'm one) can't see a definite pattern.

    Carrier store bought, on-line order, retail store (Best Buy or Walmart) purchase, doesn't seem to matter.

    Best we can figure is that it's an issue with the account itself, it seems the phone is invisible in the system. You won't know until that first update goes out. And, once you miss an update, you're done. No amount of calling AT&T CS, asking them to push the update to you, is going to work. They'll say it's pushed, but no one has ever seen it.

    The only two options are... 1.) Flash it yourself, and members here are great for helping with that - especially @mustang7757, or 2.) Take it to a UbreakIfix store and have them flash it (their process usually wipes the phone, so backup your stuff beforehand just to be sure).
    I agree been a long problem !

    Thank you !
    10-13-2020 03:13 PM
  9. Mike Dee's Avatar
    I agree been a long problem !

    Thank you !
    Does flashing cure it for future updates or does it remain an ongoing problem?
    10-13-2020 03:17 PM
  10. mustang7757's Avatar
    Does flashing cure it for future updates or does it remain an ongoing problem?
    Some it has , others have to keep flashing
    10-13-2020 03:18 PM
  11. joeldf's Avatar
    Some it has , others have to keep flashing
    Agreed. I was going to mention that but forgot.
    mustang7757 likes this.
    10-13-2020 03:23 PM
  12. pjniez's Avatar
    I've had this problem since my pre-ordered S10+ in early 2019 on AT&T. I broke the screen on that phone in October 2019 and received a brand new S10+ from Asurion which also would not get the OTA updates. I then upgraded to an AT&T S20 Ultra which I pre-ordered directly from Samsung and it alsowould not receive OTA updates. I eventually manually updated it with firmware from sammobile.com using Odin with the help from members of this forum (especially mustang7757 - thanks!)

    AT&T tech support was not able to help me and neither was Samsung tech support. They each said that they don't push it the OTA updates and blamed each other for being responsible.
    mustang7757 likes this.
    10-13-2020 07:43 PM
  13. mustang7757's Avatar
    I've had this problem since my pre-ordered S10+ in early 2019 on AT&T. I broke the screen on that phone in October 2019 and received a brand new S10+ from Asurion which also would not get the OTA updates. I then upgraded to an AT&T S20 Ultra which I pre-ordered directly from Samsung and it alsowould not receive OTA updates. I eventually manually updated it with firmware from sammobile.com using Odin with the help from members of this forum (especially mustang7757 - thanks!)

    AT&T tech support was not able to help me and neither was Samsung tech support. They each said that they don't push it the OTA updates and blamed each other for being responsible.
    Your welcome!
    10-13-2020 09:12 PM
  14. paridge's Avatar
    After going through the AT&T—Samsung blame game, Samsung suggested that I get the ROM reflashed at an authorized store. I have the AT&T August update last month. Don't know whether the phone will recognize future updates. It was very frustrating. At least I have the camera updates now.
    10-15-2020 01:20 AM
  15. mustang7757's Avatar
    After going through the AT&T—Samsung blame game, Samsung suggested that I get the ROM reflashed at an authorized store. I have the AT&T August update last month. Don't know whether the phone will recognize future updates. It was very frustrating. At least I have the camera updates now.
    If it doesn't just flash through odin , and since Att firmware are harder to get , can use TMB .
    10-15-2020 08:40 AM
  16. mastamatt343's Avatar
    If it doesn't just flash through odin , and since Att firmware are harder to get , can use TMB .
    Will this mess anything up, using the T-mobile software on AT&T phone?
    11-19-2020 07:53 PM
  17. mustang7757's Avatar
    Will this mess anything up, using the T-mobile software on AT&T phone?
    Definitely Not , I do this all the time , whoever has their firmware out first I'll load up and flash .
    11-19-2020 07:57 PM
  18. mastamatt343's Avatar
    Definitely Not , I do this all the time , whoever has their firmware out first I'll load up and flash .
    Nice. I saw a pop up with Odin 3.14 saying to remove your google(samsung) account before flashing. Is that necessary if I'm just flashing stock unrooted firmware?
    11-19-2020 08:17 PM
  19. mustang7757's Avatar
    Nice. I saw a pop up with Odin 3.14 saying to remove your google(samsung) account before flashing. Is that necessary if I'm just flashing stock unrooted firmware?
    No worries there just disregard, yes stock firmwares.
    11-19-2020 08:32 PM
  20. AlphaBeepBeep's Avatar
    is it better to just buy unlocked Samsung phones? in the past the carrier phones always got the updates pushed over the air first. has Samsung gotten better at updating their unlocked phones in a timely manner?
    12-06-2020 04:13 PM
  21. mustang7757's Avatar
    is it better to just buy unlocked Samsung phones? in the past the carrier phones always got the updates pushed over the air first. has Samsung gotten better at updating their unlocked phones in a timely manner?
    Yes they have , been updating before carrier now , but every once in awhile carriers get it before,but unlocked has improved.
    12-06-2020 10:17 PM
  22. AlphaBeepBeep's Avatar
    Yes they have , been updating before carrier now , but every once in awhile carriers get it before,but unlocked has improved.
    Interesting. Thanks for replying. Maybe I'll go unlocked next time.
    mustang7757 likes this.
    12-07-2020 12:19 AM
  23. mustang7757's Avatar
    Interesting. Thanks for replying. Maybe I'll go unlocked next time.
    Welcome, yeah definitely or can flash anytime between carriers or unlocked firmware .
    12-07-2020 12:31 AM
  24. AlphaBeepBeep's Avatar
    I wonder why it suddenly won't update. it was on the February patch out of the box and updated perfectly one after another the other night but now I'm stuck on August and can't get any more updates. att website says the October patch is the most recent but I can't get the phone to get it.
    12-07-2020 12:39 PM
  25. mustang7757's Avatar
    I wonder why it suddenly won't update. it was on the February patch out of the box and updated perfectly one after another the other night but now I'm stuck on August and can't get any more updates. att website says the October patch is the most recent but I can't get the phone to get it.
    Att branded phone can run into this issue
    12-07-2020 12:44 PM
59 123

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