S20 Ultra not getting 5G

[ProsperPC]

I have an unlocked S20 5G Ultra (Model SG-G988B/DS) and can't get 5G anywhere on Tmobile. Confirmed 5G is available in my area with an Iphone12 on Tmobile. Is the unlocked phone the problem? Was looking for a way to see what signals my phone is seeing.

 

[anon(10614692)]

The phone doesn't support 5G on TMobile https://www.frequencycheck.com/carr...gb-samsung-hubble-2-5g/t-mobile-united-states

 

[mustang7757]

Why you using international version in the US ?

 

[ProsperPC]

My S20 Ultra 5G will not pick up 5G. Tested an iPhone 12 side by side and the iPhone can get 5G. Both the iPhone and my S20 are on Tmobile.

My S20 is factory unlocked. Model SM-G988B/DS.

Do I have an issue with my phone being unlocked?

 

[Mike Dee]

My S20 Ultra 5G will not pick up 5G. Tested an iPhone 12 side by side and the iPhone can get 5G. Both the iPhone and my S20 are on Tmobile.

My S20 is factory unlocked. Model SM-G988B/DS.

Do I have an issue with my phone being unlocked?

@mustang7757

Did your Note 20 pickup 5G right away or did you need an update?

 

[ProsperPC]

I have a Galaxy not a Note. I've never picked up a 5G signal.

 

[mustang7757]

@mustang7757

Did your Note 20 pickup 5G right away or did you need an update?

Picked up right away

 

[Mike Dee]

I have a Galaxy not a Note. I've never picked up a 5G signal.

They are both Galaxies and both similar with regard to 5G. I asked Mustang because I know he has 5G on Tmo. You might reach out to TMo to determine if there is anything you have to do but most people I know got it automatically. I'm on Verizon and the unlocked model requires an update but I didn't think that's the case with TMo.

 

[mustang7757]

They are both Galaxies and both similar with regard to 5G. I asked Mustang because I know he has 5G on Tmo. You might reach out to TMo to determine if there is anything you have to do but most people I know got it automatically. I'm on Verizon and the unlocked model requires an update but I didn't think that's the case with TMo.

It's currently now with my Att sim , that picks up if it's available 5G

 

[Mike Dee]

It's currently now with my Att sim , that picks up if it's available 5G

You were picking up on Tmo though also..correct?

 

[mustang7757]

You were picking up on Tmo though also..correct?

Correct

 

[jlangner]

Depends on towers as well. Do you know anyone that gets t-mobile 5g? I had an s20 ultra and got good 5g speeds after sa 5g update

 

[mustang7757]

Depends on towers as well. Do you know anyone that gets t-mobile 5g? I had an s20 ultra and got good 5g speeds after sa 5g update

I had pretty good 5g with Tmobile or at least better then my lte , and got sane result with the new 5g sim .

 

[ProsperPC]

Yes had an iphone 12 on 5G TMO right next to my S20

 

[Venom0642]

This thread is in the wrong place Since this is for Note20 Lines needs to move to S20, Just Saying.

 

[mustang7757]

[Moved from Note 20 forums to S20 forums ]

 

[dgcorn]

My S20 Ultra 5G will not pick up 5G. Tested an iPhone 12 side by side and the iPhone can get 5G. Both the iPhone and my S20 are on Tmobile.

My S20 is factory unlocked. Model SM-G988B/DS.

Do I have an issue with my phone being unlocked?

I had a similar issue with my unlocked Ultra on AT&T. It turns out that when I got the phone from Samsung, I just put the SIM card in from my previous S8 Active. Phone worked and I did not switch to a 5G plan immediately because coverage in my area was sparse. A couple weeks ago, I added the 5G plan but could not get 5G (including at the AT&T store next to a new iPhone that was getting 5G). Since I didn't purchase the carrier version, AT&T had no idea I wasn't still rocking the S8. Went to the store this weekend and got a new SIM card and AT&T updated the system to show my S20 Ultra. Now I get 5G.

 

[mustang7757]

[Merged duplicate threads]

 

[mustang7757]

Could be that you have the international dual sim and using in the US , its bands might not be compatible in the US .

 

[anon(10614692)]

I had a similar issue with my unlocked Ultra on AT&T. It turns out that when I got the phone from Samsung, I just put the SIM card in from my previous S8 Active. Phone worked and I did not switch to a 5G plan immediately because coverage in my area was sparse. A couple weeks ago, I added the 5G plan but could not get 5G (including at the AT&T store next to a new iPhone that was getting 5G). Since I didn't purchase the carrier version, AT&T had no idea I wasn't still rocking the S8. Went to the store this weekend and got a new SIM card and AT&T updated the system to show my S20 Ultra. Now I get 5G.

THis is different, the OP purchased the wrong phone ie they purchased an international instead of US version.