1. Kahuna130's Avatar
    I was configuring a new Android phone over the weekend ( Samsung s20 Fe) and when configuring email accounts that operate on Gmail mail G Suite saw that for each of the 3 accounts that I configured there is now a corresponding SMARTIO account under Google Calendar. I'm a long time Android and Google user, but have never seen SMARTIO before. Can anyone tell me what this is and why I need it? I don't see away to delete it out. Note that this is my first samsung phone. Ive not seen this before on android devices (phones or tablets). Thanks in advance!
    11-30-2020 07:20 AM
  2. belodion's Avatar
    Welcome.

    A new, unused device? Not carrier-locked? Bought from a reputable source?

    The stock Samsung app for data transfer is Smart Switch.
    11-30-2020 08:01 AM
  3. Kahuna130's Avatar
    This is a new unlocked phone purchased from Samsung running Samsung version of Android 10.. I was wondering if it might have something to do with Smart Switch. Ultimately I would like to make it go away and if I can't do that understand what its function is and how to properly use it or disable it.
    11-30-2020 08:20 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! SmartIO is a phone transfer solution: https://www.smartioapp.com/. It might be something your workplace uses (I'm assuming you've connected your phone to a work account since you're using Google Workspace, unless this is your own business).
    11-30-2020 01:39 PM
  5. Kahuna130's Avatar
    Correct, I have connected my phone to work G Suite account. To my knowledge we do not use any syncing software. That said I am working for a very small company that has limited technology and I would be surprised if we invested in syncing software. Also I should mention that on my prior phone, a OnePlus 6t, I did not see the smart IO as another account on my calendar. The OnePlus phone was connected to G Suite using the Gmail application. thanks
    11-30-2020 02:12 PM
  6. B. Diddy's Avatar
    It's still worth checking with your IT person if they might have started using SmartIO recently.

    In the meantime, open your Google Calendar app, go to its settings, then see where SmartIO shows up. Is it under your Gmail address, or is it listed separately? Tap it and see if you can turn off its Sync toggle.
    11-30-2020 02:38 PM
  7. mustang7757's Avatar
    [Moved this to s20 forums for specific traffic]
    11-30-2020 05:49 PM
  8. Kahuna130's Avatar
    I have confirmed that we do not use SmartIO at work. I have also deleted and reinstalled accounts in question and Google Calendar have have the same results.

    Looking in the Google Calendar app/settings SmartIO does appear under the list of accounts but I see no way to remove the entries. I do not have SmartIO installed on the phone. Scratching my head on this one....
    11-30-2020 05:53 PM
  9. mustang7757's Avatar
    I have confirmed that we do not use SmartIO at work. I have also deleted and reinstalled accounts in question and Google Calendar have have the same results.

    Looking in the Google Calendar app/settings SmartIO does appear under the list of accounts but I see no way to remove the entries. I do not have SmartIO installed on the phone. Scratching my head on this one....
    If you go to settings >accounts does it show up there?


    Edit : have you shared calendar with anyone?
    11-30-2020 05:54 PM
  10. B. Diddy's Avatar
    It may be worth contacting Samsung and asking if this is a normal or not. In the meantime, consider doing a full factory reset and set the phone back up again.
    11-30-2020 07:19 PM
  11. Kahuna130's Avatar
    thanks, i appreciate the input and advice.
    B. Diddy and mustang7757 like this.
    11-30-2020 07:27 PM
  12. Kahuna130's Avatar
    i have shared one of my calendars with another one of my gmail accts. this was the same set up on my old phone (OP 6T).
    11-30-2020 07:30 PM
  13. mustang7757's Avatar
    i have shared one of my calendars with another one of my gmail accts. this was the same set up on my old phone (OP 6T).
    So is that the issue ?
    11-30-2020 08:08 PM
  14. Kahuna130's Avatar
    No I don't think that's the issue. I had linked these calendars a long time ago, well before I got the new phone. On the old phone smart IO never appeared. So this is a new behavior that began with the Samsung s20 Fe.

    Take a look at the attached screenshot.
    Attached Thumbnails What is smartio and why is it showing up in Google calendars?-screenshot_20201130-065314_calendar-3.jpg  
    11-30-2020 08:24 PM
  15. mustang7757's Avatar
    No I don't think that's the issue. I had linked these calendars a long time ago, well before I got the new phone. On the old phone smart IO never appeared. So this is a new behavior that began with the Samsung s20 Fe.

    Take a look at the attached screenshot.
    Ok , now if you swipe down on your notification panel and tap gear icon and get into settings, go to accounts and see if that name is there also ?
    11-30-2020 08:26 PM
  16. Kahuna130's Avatar
    Yes, I see the same details looking at accounts. Smartio accounts can't be deleted
    11-30-2020 08:48 PM
  17. mustang7757's Avatar
    Yes, I see the same details looking at accounts. Smartio accounts can't be deleted
    I think a factory reset might be needed
    11-30-2020 08:51 PM
  18. Kahuna130's Avatar
    That's what I was thinking... Thanks
    mustang7757 likes this.
    11-30-2020 08:54 PM
  19. mustang7757's Avatar
    11-30-2020 08:55 PM

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