1. JellyBelly474's Avatar
    As the title says really. I have updates available but when I touch to update from the store Home screen the screen flashes and then goes back to the store home screen again. I also have a galaxy watch 3 and can't update that either using the phone.

    Problem started after updating to Android 11 One ui 3.0. I've tried resetting to factory settings but problem still there.

    Can anyone help please? Thanks.
    12-10-2020 01:38 PM
  2. ironass's Avatar
    As the title says really. I have updates available but when I touch to update from the store Home screen the screen flashes and then goes back to the store home screen again. I also have a galaxy watch 3 and can't update that either using the phone.

    Problem started after updating to Android 11 One ui 3.0. I've tried resetting to factory settings but problem still there.

    Can anyone help please? Thanks.
    Which U.K. carrier/service provider are you on, please do not say O2.
    12-10-2020 02:01 PM
  3. JellyBelly474's Avatar
    Which U.K. carrier/service provider are you on, please do not say O2.
    Vodafone.
    ironass likes this.
    12-10-2020 02:12 PM
  4. B. Diddy's Avatar
    Did you also try clearing the app cache/data from the Galaxy Apps Store app in Settings>Apps​?
    ironass, JellyBelly474 and Gav508 like this.
    12-10-2020 02:13 PM
  5. ironass's Avatar
    Did you also try clearing the app cache/data from the Galaxy Apps Store app in Settings>Apps​?
    That would have been my next suggestion old boy. Good call.

    The reason I mentioned the O2 network for the U.K. is that it has been having major issues across the U.K. for 48 hours and causing lots of problems for users.
    B. Diddy likes this.
    12-10-2020 02:25 PM
  6. JellyBelly474's Avatar
    Did you also try clearing the app cache/data from the Galaxy Apps Store app in Settings>Apps​?
    Yes I tried this first and it made no difference so I then I reset back to factory settings.

    Thank you for helping.
    12-10-2020 03:04 PM
  7. mustang7757's Avatar
    Try Uninstall the update to galaxy store
    Long press it then tap info , go to 3 dots upper right corner and Uninstall the update , see how it is but don't let it update
    Edit : you will have to let it update , but try it anyway
    ironass and JellyBelly474 like this.
    12-10-2020 03:16 PM
  8. JellyBelly474's Avatar
    Try Uninstall the update to galaxy store
    Long press it then tap info , go to 3 dots upper right corner and Uninstall the update , see how it is but don't let it update
    Edit : you will have to let it update , but try it anyway
    I've just got home and switched the phone on to check Galaxy store. Immediately there was an update which I had to install and it is now working fine.. phew!!

    So grateful for your help with this mustang, ironass and B Diddy
    12-10-2020 04:37 PM
  9. mustang7757's Avatar
    I've just got home and switched the phone on to check Galaxy store. Immediately there was an update which I had to install and it is now working fine.. phew!!

    So grateful for your help with this mustang, ironass and B Diddy
    Glad to hear it
    JellyBelly474 likes this.
    12-10-2020 04:38 PM
  10. ironass's Avatar
    I've just got home and switched the phone on to check Galaxy store. Immediately there was an update which I had to install and it is now working fine.. phew!!

    So grateful for your help with this mustang, ironass and B Diddy
    So glad you are sorted JellyBelly474

    I came back to say that other users were mentioning the same issue with the Samsung Store and that theirs had resolved itself which would indicate an issue at Samsung's end.
    JellyBelly474 likes this.
    12-10-2020 06:37 PM

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