1. Android Central Question's Avatar
    my phone software updated last night to g981bxxu5cua3.

    now i cannot access my messahes or my phone app to make a call. its crashes.

    how can this be fixed please?

    also have issues with my notification display. each time i pull it down.. and try to tap one of the notifications, the phone locks.

    phone: s20

    Many thanks.
    01-25-2021 12:16 PM
  2. mustang7757's Avatar
    Try to factory reset for the issue, otherwise odin and Frija tool you would need

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
    https://forums.androidcentral.com/sh...d.php?t=409154
    01-25-2021 12:32 PM
  3. paulsingh78's Avatar
    Thanks mate. will the factory reset erase all data on the phone? messages, photos, apps etc?
    mustang7757 likes this.
    01-25-2021 01:07 PM
  4. mustang7757's Avatar
    Thanks mate. will the factory reset erase all data on the phone? messages, photos, apps etc?
    Hi, welcome to AC!

    Yes factory will erase everything, can back through smart switch on the pc
    paulsingh78 likes this.
    01-25-2021 01:10 PM
  5. B. Diddy's Avatar
    I moved this to the S20 forum for more specific traffic.
    paulsingh78 likes this.
    01-25-2021 06:51 PM
  6. ironass's Avatar
    my phone software updated last night to g981bxxu5cua3.

    now i cannot access my messahes or my phone app to make a call. its crashes.

    how can this be fixed please?

    also have issues with my notification display. each time i pull it down.. and try to tap one of the notifications, the phone locks.

    phone: s20

    Many thanks.
    I would suggest that after the update you do a cache partition wipe to get rid of any detritus on your global Galaxy S20. This will not affect your data, etc:

    01-25-2021 07:51 PM
  7. HoosierDaddy's Avatar
    Try to factory reset for the issue, otherwise odin and Frija tool you would need
    Is that you, Yoda?
    ironass, mustang7757 and B. Diddy like this.
    01-26-2021 06:51 AM
  8. mustang7757's Avatar
    Is that you, Yoda?
    And now your quest begins
    B. Diddy and HoosierDaddy like this.
    01-26-2021 09:50 AM
  9. Gayle Lynn's Avatar
    Remove SDXC card if you have one.
    Go to Apps and clear cache and data.
    - Does apps cache and cache partition different or same?
    With pre-installed apps, they can't be uninstalled, only stop and disable.
    Q: try installing and use 3rd party text msg app definitely

    My S20 was acting buggy back in Dec and I did a factory reset, all is fine now.
    Loading of web pages in both Edge and Samsung Internet were stalling, struggling.

    I keep a Note 20 and it was fine, Setup 100% identical except differences Samsung makes, and no issues, so helps to compare.
    In my case it seemed like it may have been Android 11 update.
    I also run with half a dozen beta versions, from Google to Microsoft,
    01-26-2021 12:48 PM
  10. B. Diddy's Avatar
    And now your quest begins
    This made me grin.
    mustang7757 likes this.
    01-27-2021 10:32 PM

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