1. Chris9181's Avatar
    Hi,

    This is driving me mad if somebody can help please? I'm using stock S20 and set up 2 contacts for my Dad, Dad Mobile and Dad Landline.

    Even if I select Dad Landline, it calls the mobile!!!

    If I ignore contacts and just dial his landline on the phone keypad it now dials his mobile!!

    Any thoughts please as driving me crazy.

    Thanks
    Chris
    04-10-2021 02:17 AM
  2. methodman89's Avatar
    Did he forward his calls to the mobile number?
    aximtreo likes this.
    04-10-2021 03:07 AM
  3. mustang7757's Avatar
    You should be able to choose one as default number
    04-10-2021 10:21 AM
  4. B. Diddy's Avatar
    Do you mean that if you manually dial the landline number, it still calls his mobile? Does your father use Google Voice?
    04-10-2021 10:56 AM
  5. Chris9181's Avatar
    Did he forward his calls to the mobile number?
    No he hasn't
    04-10-2021 01:18 PM
  6. Chris9181's Avatar
    You should be able to choose one as default number
    Can you tell me how to do that please? I set up two contracts (mobile and landline) as I couldn't see how to add more than one number to a contract
    04-10-2021 01:20 PM
  7. Chris9181's Avatar
    Do you mean that if you manually dial the landline number, it still calls his mobile? Does your father use Google Voice?
    Yes if I manually dial landline it calls mobile. No he doesn't
    04-10-2021 01:20 PM
  8. mustang7757's Avatar
    Can you tell me how to do that please? I set up two contracts (mobile and landline) as I couldn't see how to add more than one number to a contract
    Hi, sure , go to contact app (I use Google backup)
    Tap on that contact then choose edit , you option for home,office,mobile and put each number in there category when you choose to call the name it should ask do you want this number you just called as default , try it out let me know.


    Edit : default you can choose more at the bottom when you open the contact next to share
    04-10-2021 01:26 PM
  9. B. Diddy's Avatar
    Hi, sure , go to contact app (I use Google backup)
    Tap on that contact then choose edit , you option for home,office,mobile and put each number in there category when you choose to call the name it should ask do you want this number you just called as default , try it out let me know.


    Edit : default you can choose more at the bottom when you open the contact next to share
    It sounds like the OP is actually manually dialing his father's landline number in the dialer, rather than trying to make the call through the Contacts app. This makes me think there's an issue with his father's number, rather than the OP's phone.

    @Chris9181, which carrier is your father on? If he's on T-Mobile, does he use their DIGITS service?
    04-10-2021 02:10 PM
  10. mustang7757's Avatar
    It sounds like the OP is actually manually dialing his father's landline number in the dialer, rather than trying to make the call through the Contacts app. This makes me think there's an issue with his father's number, rather than the OP's phone.

    @Chris9181, which carrier is your father on? If he's on T-Mobile, does he use their DIGITS service?
    Yeah but if that name associated with 2 numbers ,one u can have as default for either cell or landline
    04-10-2021 02:17 PM
  11. mustang7757's Avatar
    This person I have 4 numbers , if I long press any of them I can make defaultWhy is my S20 doing this?!!!!-screenshot_20210410-152100_contacts.jpg
    04-10-2021 02:23 PM
  12. B. Diddy's Avatar
    Yeah but if that name associated with 2 numbers ,one u can have as default for either cell or landline
    Even if they're manually inputting the number using the dialpad?
    04-10-2021 02:28 PM
  13. mustang7757's Avatar
    Even if they're manually inputting the number using the dialpad?
    If they put the number say dad in dialer it should pick the default number or give options which to pick
    04-10-2021 02:30 PM
  14. mustang7757's Avatar
    OP would need to give screen shot of how he has it set up
    Laura Knotek likes this.
    04-10-2021 02:33 PM
  15. justafew's Avatar
    If they put the number say dad in dialer it should pick the default number or give options which to pick
    This line from the OP makes me wonder if it is his/her phone at all or something else.

    "If I ignore contacts and just dial his landline on the phone keypad it now dials his mobile!!"

    That doesn't make any sense unless something is forwarding - or no offense, the OP has the numbers reversed in his/her head . An idea would be to try dialing the dad's landline from another phone and see which phone it goes to.
    04-12-2021 01:28 PM
  16. mustang7757's Avatar
    This line from the OP makes me wonder if it is his/her phone at all or something else.

    "If I ignore contacts and just dial his landline on the phone keypad it now dials his mobile!!"

    That doesn't make any sense unless something is forwarding - or no offense, the OP has the numbers reversed in his/her head . An idea would be to try dialing the dad's landline from another phone and see which phone it goes to.
    Yeah true , need more details from OP
    04-12-2021 02:50 PM
  17. KPMcClave's Avatar
    This line from the OP makes me wonder if it is his/her phone at all or something else.

    "If I ignore contacts and just dial his landline on the phone keypad it now dials his mobile!!"

    That doesn't make any sense unless something is forwarding - or no offense, the OP has the numbers reversed in his/her head . An idea would be to try dialing the dad's landline from another phone and see which phone it goes to.
    He also has two separate contacts for Dad, not the two numbers under one contact. My guess is that it's some sort of glitch with the Contacts app not being able to tell the difference...although, yes, it should be able to when he actually dials manually. Think of when you start dialing a number and your saved contacts with those digits start popping up. I figure there's something wonky there.
    04-16-2021 08:46 AM
  18. B. Diddy's Avatar
    Hopefully the OP will come back and give an update ...
    04-16-2021 10:38 AM

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