1. enots27's Avatar
    Hi all I am new to Samsung phones I picked my first one up yesterday. I am having a few problems that I would like to ask about. I have the s21 ultra. I seem to be loosing about 50% charge in about 3 hours. I have apps including this one that will randomly crash usually on start up. Also I am unable to set up chat features just says trying to verify I have tried the code *#*#467#*#* but this just crashes the phone any help appreciated thank you
    05-25-2021 08:48 AM
  2. mustang7757's Avatar
    Hi, which apps are crashing ? This could be a battery issue your experiencing
    05-25-2021 09:50 AM
  3. Kizzy Catwoman's Avatar
    For Chat features make sure you have e an app called carrier services installed and updated. Plus the phone number on your sim card needs to be the same as the one you are using.
    05-25-2021 10:33 AM
  4. enots27's Avatar
    Hi, which apps are crashing ? This could be a battery issue your experiencing
    Luckily the battery seems to be getting better. Only time will tell
    05-25-2021 12:25 PM
  5. enots27's Avatar
    For Chat features make sure you have e an app called carrier services installed and updated. Plus the phone number on your sim card needs to be the same as the one you are using.
    I just noticed I put this in the wrong one so thank you for helping. Chat has been stuck for ages I don't get any verification messages. This is all I get. If I try setting it up on Samsung messages it says registration failed New to Samsung phones-screenshot_20210525-131747_messages.jpg
    05-25-2021 12:32 PM
  6. mustang7757's Avatar
    Luckily the battery seems to be getting better. Only time will tell
    It should as it learns your usage
    enots27 likes this.
    05-25-2021 12:53 PM
  7. enots27's Avatar
    It should as it learns your usage
    Will see how it goes over the next few days
    mustang7757 likes this.
    05-25-2021 12:55 PM
  8. mustang7757's Avatar
    Will see how it goes over the next few days
    Ok cool, keep us posted!
    05-25-2021 01:07 PM
  9. Kizzy Catwoman's Avatar
    I just noticed I put this in the wrong one so thank you for helping. Chat has been stuck for ages I don't get any verification messages. This is all I get. If I try setting it up on Samsung messages it says registration failed Click image for larger version. 

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    Did you have an iPhone before? If you still have it put your sim card into it and under the settings check the phone number on your sim card. If it is different from the number you are using you can amend the number with the iPhone. This is the only way I know to force a change of phone number onto a SIM card. Once the phone number is the same, put it back into your android phone.

    Got to settings, apps, carrier services and clear cache, clear data and force stop. Then go to settings, apps, messages clear cache, clear data and force stop.

    Then open messages again and try setting up chat features again.
    05-25-2021 01:24 PM
  10. enots27's Avatar
    Did you have an iPhone before? If you still have it put your sim card into it and under the settings check the phone number on your sim card. If it is different from the number you are using you can amend the number with the iPhone. This is the only way I know to force a change of phone number onto a SIM card. Once the phone number is the same, put it back into your android phone.

    Got to settings, apps, carrier services and clear cache, clear data and force stop. Then go to settings, apps, messages clear cache, clear data and force stop.

    Then open messages again and try setting up chat features again.
    Unfortunately haven't come from IPhone. I came from a Huawei p30 pro.

    I have got to the point I think it might be an issue on Google's end
    05-25-2021 01:30 PM
  11. mustang7757's Avatar
    Unfortunately haven't come from IPhone. I came from a Huawei p30 pro.

    I have got to the point I think it might be an issue on Google's end
    Sometimes it takes time , force close the message app then check again
    05-25-2021 01:39 PM
  12. Kizzy Catwoman's Avatar
    Unfortunately haven't come from IPhone. I came from a Huawei p30 pro.

    I have got to the point I think it might be an issue on Google's end
    Sorry. Is it the Samsung version you are using? Or Google's messages? Please try all the cache clearing and force stopping I mentioned above. And make sure carrier services is up to date. That is really important.
    05-25-2021 01:43 PM
  13. enots27's Avatar
    Sorry. Is it the Samsung version you are using? Or Google's messages? Please try all the cache clearing and force stopping I mentioned above. And make sure carrier services is up to date. That is really important.
    Yeah it's all up to date. I am on the Google messages. It's been verifying for about 24 hours now
    05-25-2021 01:50 PM
  14. Kizzy Catwoman's Avatar
    Yeah it's all up to date. I am on the Google messages. It's been verifying for about 24 hours now
    It is having trouble matching your sim's phone number to the phone number you are using. That causes the verification error or lag.
    05-25-2021 04:33 PM
  15. enots27's Avatar
    It is having trouble matching your sim's phone number to the phone number you are using. That causes the verification error or lag.
    Yeah my number is correct on the SIM card. I am cometely lost. I have tried everything I can find still won't activate thank you all
    mustang7757 likes this.
    05-25-2021 04:51 PM
  16. mustang7757's Avatar
    Yeah my number is correct on the SIM card. I am cometely lost. I have tried everything I can find still won't activate thank you all
    I know it's a little frustrating but keep checking it as it's not uncommon for it to verify in a week or 2 time , we had this issue with some members here in the forums going back to last year about it .
    05-25-2021 05:28 PM
  17. enots27's Avatar
    Yeah I will keep at I I know it's not a problem with my phone that's all that matters.
    05-25-2021 05:36 PM
  18. mustang7757's Avatar
    Yeah I will keep at I I know it's not a problem with my phone that's all that matters.
    Ok
    Yeah not your phone , server side thing
    05-25-2021 05:42 PM

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