1. mdlive's Avatar
    My wife and I purchased unlocked versions of this phone directly from Samsung in November 2020. We have only used them on PureTalk's (AT&T's) network. I have noticed intermittent connectivity issues more with my wife's phone than mine. Usually would start with not being able to send/receive MMS. Power cycling did not help. Finally I reached out to the carrier. I tried several tings they suggested: Reset Network Connections; pull SIM out and then replace; Configure a new APN; etc. Initially resetting the network settings would work, but she would have to do it about once every 5 days. Yesterday it quit connecting and nothing has worked. And now my phone is doing the same thing. Has anyone else had this problem?
    09-03-2021 09:53 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you tried a replacement SIM from PureTalk?
    KPMcClave likes this.
    09-04-2021 02:05 AM
  3. mustang7757's Avatar
    Have you tried different message app ? MMS is the only issue? Make sure Wi-Fi calling is not toggled on as some Att members had run into that
    KPMcClave likes this.
    09-04-2021 02:16 AM
  4. mdlive's Avatar
    PureTalk never offered that as a possible solution and I didn't think to ask. Before my phone started acting up as well, I began the process of porting over to Verizon (that's who we had previously). They have an amazing deal right now if you bring your own phone and sign up for an unlimited plan. Waiting for their SIM cards now.
    KPMcClave likes this.
    09-04-2021 06:04 AM
  5. mdlive's Avatar
    We tried that earlier on when it was just MMS, but now it's anything data dependent. At this point both our phones are only good for calling and SMS unless we are on WiFi.
    09-04-2021 06:07 AM
  6. mustang7757's Avatar
    PureTalk never offered that as a possible solution and I didn't think to ask. Before my phone started acting up as well, I began the process of porting over to Verizon (that's who we had previously). They have an amazing deal right now if you bring your own phone and sign up for an unlimited plan. Waiting for their SIM cards now.
    Ok so you switching carriers, hope everything works out
    09-04-2021 01:27 PM

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