1. Emig5m's Avatar
    I'm interested in the $600 credit trade in program from Samsung. I wanted a ATT branded phone so that I don't potentially lose out on carrier specific features. I don't want any kind of hidden agenda payment obligation and want to just pay for the phone outright. Why do you have to finance if getting a ATT phone but the unlocked version you can just pay for the remaining balance in one shot and be done with it? I don't like financing phones anymore - I paid cash in full for my S10 and it felt good knowing that it was mine and that I didn't owe anyone anything for it and didn't have that extra monthly payment. So my question is, why do you have to finance a ATT carrier phone through Samsung when doing the trade in offer and not allowed to pay for the remaining balance outright when you can pay in full without a payment for the unlocked version? What's their hidden agenda there, lol.
    02-24-2020 10:44 AM
  2. Lobwedgephil's Avatar
    Probably the deal Samsung has with the carriers.
    02-24-2020 10:46 AM
  3. y2jdmbfan's Avatar
    It's total BS. It wasn't like that for the S10 or Note 10. The carriers probably got pissed they are losing out on money. Same thing with Best Buy, you can't buy a branded phone online for full retail. You have to go in the store and even then it is a pain and you cannot pre-order.
    02-24-2020 10:59 AM
  4. hasasimo's Avatar
    There's always something a little extra shady when AT&T is involved. Left them way back when they became Cingular and haven't looked back.
    bhatech likes this.
    02-24-2020 10:59 AM
  5. mustang7757's Avatar
    You could contact Samsung see what they say .
    02-24-2020 11:01 AM
  6. Emig5m's Avatar
    There's always something a little extra shady when AT&T is involved. Left them way back when they became Cingular and haven't looked back.
    Sadly it's the best service where I live. My neighbor on Verizon had to use outdoor antennas to get good service where I have four out of five bars indoors.
    hasasimo likes this.
    02-24-2020 11:57 AM
  7. Emig5m's Avatar
    You could contact Samsung see what they say .
    Can you even talk to humans these days? Every time I try to call a big company I have to sift through minutes of press this number for this, press that number for that to never find anything that pertains to my inquiry to finally get told by the robot to see their website for any further details and then the website doesn't have any more details than the automated call menu system had and it's a endless circle going nowhere. And then the one out of a million times you can get a human, "oh this department doesn't handle those inquiry's" and you're given another number to another department that tries to send you back to the first department when they also say that they don't handle those inquirys! I miss the days when you could call a company and instantly talk to a human you could understand and cut directly through the crap and they could give you info on any inquiry...
    02-24-2020 11:59 AM
  8. mustang7757's Avatar
    Can you even talk to humans these days? Every time I try to call a big company I have to sift through minutes of press this number for this, press that number for that to never find anything that pertains to my inquiry to finally get told by the robot to see their website for any further details...
    Lol...try through Samsung members app
    02-24-2020 12:01 PM
  9. JREwing's Avatar
    We had to switch from T-mobile to AT&T after moving here to Indiana. There is no T-mobile tower nearby. Verizon is sub-par, and Sprint is non-existent. I can assure you that customer service with T-mobile is light-years ahead of AT&T. With T-mobile, we would get an agent on the first ring, was usually in New Mexico, and provided the best service we ever got from a phone company. AT&T is pathetic. I can't understand half of what the agents are saying, the wait time sometimes an hour, and they foul up most of the transactions we deal with.
    02-24-2020 05:20 PM
  10. Mooncatt's Avatar
    Same thing with Best Buy, you can't buy a branded phone online for full retail.
    Sure you can, check the attached screenshot from me looking up the Verizon version. You do lose out on the discounts, but I think most carriers now tie them to monthly credits as a form of customer retention and recouping their costs. They probably lost a lot of money from older sales options with people buying outright at a deep discount, only to cancel the line and resell the phone at a profit.I'm confused, why do you have to finance if you want a ATT phone from Samsung and not a unlocked?-screenshot_20200224-231623.jpeg
    02-24-2020 11:21 PM
  11. y2jdmbfan's Avatar
    Sure you can, check the attached screenshot from me looking up the Verizon version. You do lose out on the discounts, but I think most carriers now tie them to monthly credits as a form of customer retention and recouping their costs. They probably lost a lot of money from older sales options with people buying outright at a deep discount, only to cancel the line and resell the phone at a profit.Click image for larger version. 

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    Check closely. You cannot check out without signing into your Verizon account and processing an upgrade. It's BS.
    02-24-2020 11:34 PM
  12. Mooncatt's Avatar
    Check closely. You cannot check out without signing into your Verizon account and processing an upgrade. It's BS.
    That wasn't your claim earlier. You only complained you can't buy it at full retail, which I showed that you can.
    SpookDroid likes this.
    02-24-2020 11:46 PM
  13. gottria's Avatar
    I agree, it's total BS. I had to use one of my lined that said I was eligible for an upgrade also. What I did is on checkout you can put in a down payment do your monthly payment is low. I did $400 and now to pay it off in a month or so is $150 I think.
    02-25-2020 12:10 AM
  14. JohnWayne27's Avatar
    Everyone can buy an unlocked one and then flash the carrier firmware. Easy. I do it with all my galaxys. Firmware is on XDA
    02-25-2020 03:35 AM
  15. strikeIII's Avatar
    Why can't you just do the financing to get all the deals then just pay it off right away.
    02-25-2020 09:58 PM
  16. strikeIII's Avatar
    Everyone can buy an unlocked one and then flash the carrier firmware. Easy. I do it with all my galaxys. Firmware is on XDA
    Everyone ain't got time for all that. If you buy the AT&T version and just pay it off right away AT&T will unlock it.
    02-25-2020 10:00 PM
  17. buzzy3970's Avatar
    Because if it's in the form of credits you lose the credits as soon as you pay the phone off.
    Why can't you just do the financing to get all the deals then just pay it off right away.
    02-25-2020 10:29 PM
  18. strikeIII's Avatar
    Because if it's in the form of credits you lose the credits as soon as you pay the phone off.
    So the money you get in a trade comes in a form of monthly credits? That sucks. Didn't know that's how they did it.
    02-25-2020 10:32 PM
  19. buzzy3970's Avatar
    It depends. When I did the note 8 promo with bestbuy it was credits however when I got my S10+ it was instant. You just have to check before you make the purchase.
    So the money you get in a trade comes in a form of monthly credits? That sucks. Didn't know that's how they did it.
    strikeIII likes this.
    02-25-2020 10:37 PM
  20. Emig5m's Avatar
    Why can't you just do the financing to get all the deals then just pay it off right away.
    Are you allowed to pay it off in full when you get your first payment? Question: If I get the unlocked version will I be able to pull my ATT sim card out of my S10 (ATT branded) and put it into the S20 Unlocked and it will just work? In the past I always got new sim cards for new phones but I was wondering if could just put my current sim in and have it work without getting a new one.
    02-26-2020 01:07 AM
  21. pags11's Avatar
    Are you allowed to pay it off in full when you get your first payment? Question: If I get the unlocked version will I be able to pull my ATT sim card out of my S10 (ATT branded) and put it into the S20 Unlocked and it will just work? In the past I always got new sim cards for new phones but I was wondering if could just put my current sim in and have it work without getting a new one.
    It is my understanding that you will be able to do that with your SIM card, yes.
    Emig5m likes this.
    02-26-2020 01:35 AM

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